HP 400 manual Computer or workstation might be set up incorrectly

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a.Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter.

b.Type ping followed by the IP address for your product.

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

c.If the window displays round-trip times, the network is working.

2.If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

1.Check the network drivers, print drivers, and the network redirection settings.

2.Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1.Review the configuration page to check the status of the network protocol. Enable it if necessary.

2.Reconfigure the network settings if necessary.

100 Chapter 7 Solve problems

ENWW

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Contents Laserjet PRO MFP Page HP LaserJet Pro MFP M435nw Copyright and License Table of contents Open HP Utility HP Utility features Solve problems 105 Product features Product views Control panel overview Product introductionProduct features Paper handlingProduct views Product front viewProduct back view Interface ports Control panel overview Control-panel layoutControl-panel Home screen 3 4 5Product introduction Paper trays Supported paper sizes and types Supported paper sizesSupported paper sizes and types Supported paper types Load Tray 1 multipurpose tray Enww Enww Paper type Paper size How to load paper Tray 1 paper orientationEnvelopes Any compatible envelope size Load Tray Load Tray 2 Paper Setup Tray Tray 2 paper orientation Load Tray 3 accessory Load Tray 3 accessory Paper Setup Tray Tray 3 paper orientation Paper trays Print How to print Windows Print tasks WindowsAutomatically print on both sides Windows Enww Manually print on both sides Windows Enww Print multiple pages per sheet Windows Enww Select the paper type Windows Enww Additional printing information How to print Mac OS Print tasks Mac OSAutomatically print on both sides Mac OS Manually print on both sides Mac OSPrint multiple pages per sheet Mac OS Select the paper type Mac OSWeb-based printing HP ePrintHP ePrint software AirPrint Set up HP Wireless Direct Printing Use walk-up USB printing Print Documents View and Print Photos Scan to USB DrivePrint Copy Make a copy Copy on both sides duplex Optimize copy qualityMake a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Set up scan to network folder and scan to email features Scan to a destinationScan to a USB flash drive Scan to email Scan to a network folderTouch the Scan to Network Folder item Manage the product Change the product connection type Windows Use HP Web Services applications Touch the Enable Web Services buttonHP Device Toolbox Windows Tab or section Description Home tabHP Device Toolbox Windows HP Utility features HP Utility for Mac OSOpen HP Utility HP Utility for Mac OS X Use HP Web Jetadmin software Product security features Set or change the product passwordEconomy settings Set the Sleep DelaySet the Auto Power Down delay Print with EconoModeSystem Setup Energy Settings Auto Power Down Wake Events Enable or disable the Very Low settings Replace the toner cartridge Enww Enww Manage the product Solve problems Control panel help system Restore the factory-set defaults Solve paper feed or jam problems Product does not pick up paperProduct picks up multiple sheets of paper Frequent or recurring paper jamsTouch the Configuration Report button Prevent paper jamsClear jams in Tray Clear jams in Tray 1 Clear jams in Tray Clear jams in Tray 2 Enww Reinsert the toner cartridge Close the front door Clear jams in Tray 3 accessory Clear jams in Tray 3 accessory Enww Reinsert the toner cartridge Close the front door Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Clear jams in the rear door and fuser area Clear jams in the output bin Enww Clear jams in the optional duplexer Check the paper-type setting for the print job Improve print qualityPrint from a different software program Check the paper-type setting Mac OS Check the toner-cartridge statusPrint a cleaning Inspect the toner cartridge for damageCheck the paper and printing environment Check the EconoMode settings Try a different print driverHP UPD PCL Check the paper settings Improve copy and scan qualityCheck the scanner glass for dirt and smudges Optimize for text or picturesEdge-to-edge copying Solve wired network problems Computer is using the incorrect IP address for the productPoor physical connection Computer is unable to communicate with the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrectSolve wireless network problems Wireless connectivity checklistCannot connect more computers to the wireless product Network does not appear in the wireless networks listWireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network Solve problems Parts, supplies, and accessories Order parts, accessories, and supplies Customer self-repair partsAccessories Index Mac Manually, Windows Print quality Improving Printing Page Page Page A3E42-90945* *A3E42-90945

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