HP 400 manual Solve paper feed or jam problems, Product does not pick up paper

Page 82

Solve paper feed or jam problems

If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences.

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1.Open the product and remove any jammed sheets of paper.

2.Load the tray with the correct size of paper for your job.

3.Make sure the paper size and type are set correctly on the product control panel.

4.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

5.Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue.

6.The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1.Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

2.Use only paper that meets HP specifications for this product.

3.Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4.Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.

6.Make sure the printing environment is within recommended specifications.

Frequent or recurring paper jams

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

1.If paper has jammed in the product, clear the jam and then print a configuration page to test the product.

2.Check that the tray is configured for the correct paper size and type on the product control panel. Adjust paper settings if necessary.

3.Turn the product off, wait 30 seconds, and then turn it on again.

4.Print a cleaning page to remove excess toner from inside the product.

74 Chapter 7 Solve problems

ENWW

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Contents Laserjet PRO MFP Page HP LaserJet Pro MFP M435nw Copyright and License Table of contents Open HP Utility HP Utility features Solve problems 105 Product features Product views Control panel overview Product introductionProduct features Paper handlingProduct views Product front viewProduct back view Interface ports Control panel overview Control-panel layoutControl-panel Home screen 3 4 5Product introduction Paper trays Supported paper sizes and types Supported paper sizesSupported paper sizes and types Supported paper types Load Tray 1 multipurpose tray Enww Enww Paper type Paper size How to load paper Tray 1 paper orientationEnvelopes Any compatible envelope size Load Tray Load Tray 2 Paper Setup Tray Tray 2 paper orientation Load Tray 3 accessory Load Tray 3 accessory Paper Setup Tray Tray 3 paper orientation Paper trays Print How to print Windows Print tasks WindowsAutomatically print on both sides Windows Enww Manually print on both sides Windows Enww Print multiple pages per sheet Windows Enww Select the paper type Windows Enww Additional printing information Automatically print on both sides Mac OS How to print Mac OSPrint tasks Mac OS Manually print on both sides Mac OSPrint multiple pages per sheet Mac OS Select the paper type Mac OSHP ePrint Web-based printingHP ePrint software AirPrint Set up HP Wireless Direct Printing Use walk-up USB printing Print Documents View and Print Photos Scan to USB DrivePrint Copy Make a copy Copy on both sides duplex Optimize copy qualityMake a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan to a destination Set up scan to network folder and scan to email featuresScan to a USB flash drive Scan to email Scan to a network folderTouch the Scan to Network Folder item Manage the product Change the product connection type Windows Use HP Web Services applications Touch the Enable Web Services buttonHP Device Toolbox Windows Tab or section Description Home tabHP Device Toolbox Windows HP Utility for Mac OS HP Utility featuresOpen HP Utility HP Utility for Mac OS X Use HP Web Jetadmin software Product security features Set or change the product passwordSet the Auto Power Down delay Economy settingsSet the Sleep Delay Print with EconoModeSystem Setup Energy Settings Auto Power Down Wake Events Enable or disable the Very Low settings Replace the toner cartridge Enww Enww Manage the product Solve problems Control panel help system Restore the factory-set defaults Product picks up multiple sheets of paper Solve paper feed or jam problemsProduct does not pick up paper Frequent or recurring paper jamsTouch the Configuration Report button Prevent paper jamsClear jams in Tray Clear jams in Tray 1 Clear jams in Tray Clear jams in Tray 2 Enww Reinsert the toner cartridge Close the front door Clear jams in Tray 3 accessory Clear jams in Tray 3 accessory Enww Reinsert the toner cartridge Close the front door Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Clear jams in the rear door and fuser area Clear jams in the output bin Enww Clear jams in the optional duplexer Improve print quality Check the paper-type setting for the print jobPrint from a different software program Check the paper-type setting Mac OS Check the toner-cartridge statusInspect the toner cartridge for damage Print a cleaningCheck the paper and printing environment Check the EconoMode settings Try a different print driverHP UPD PCL Check the scanner glass for dirt and smudges Check the paper settingsImprove copy and scan quality Optimize for text or picturesEdge-to-edge copying Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer is unable to communicate with the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrectSolve wireless network problems Wireless connectivity checklistCannot connect more computers to the wireless product Network does not appear in the wireless networks listPerform a wireless network diagnostic test Wireless network is not functioningReduce interference on a wireless network Solve problems Parts, supplies, and accessories Customer self-repair parts Order parts, accessories, and suppliesAccessories Index Mac Manually, Windows Print quality Improving Printing Page Page Page A3E42-90945* *A3E42-90945
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