HP 400 manual Wireless network is not functioning, Perform a wireless network diagnostic test

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The wireless network is not functioning

1.Make sure that the network cable is not connected.

2.To verify if the network has lost communication, try connecting other devices to the network.

3.Test network communication by pinging the network.

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter.

b.Type ping followed by the router IP address.

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

c.If the window displays round-trip times, the network is working.

4.Make sure that the router or product connects to the same network that the computer connects to.

a.Print a configuration page.

b.Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

c.If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product.

Perform a wireless network diagnostic test

From the product control panel, you can run a diagnostic test that provides information about the wireless network settings.

1.From the Home screen on the product control panel, touch the Setup button.

2.Open the following menus

System Setup

Self Diagnostics

3.Touch the Run Network Test button to start the test. The product prints a test page that shows test results.

Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.

Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.

Position the wireless router in a central location in line of sight with the wireless products on the network.

ENWW

Solve wireless network problems 103

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Contents Laserjet PRO MFP Page HP LaserJet Pro MFP M435nw Copyright and License Table of contents Open HP Utility HP Utility features Solve problems 105 Product introduction Product features Product views Control panel overviewPaper handling Product featuresProduct front view Product viewsProduct back view Interface ports Control-panel layout Control panel overview3 4 5 Control-panel Home screenProduct introduction Paper trays Supported paper sizes Supported paper sizes and typesSupported paper sizes and types Supported paper types Load Tray 1 multipurpose tray Enww Enww Tray 1 paper orientation Paper type Paper size How to load paperEnvelopes Any compatible envelope size Load Tray Load Tray 2 Paper Setup Tray Tray 2 paper orientation Load Tray 3 accessory Load Tray 3 accessory Paper Setup Tray Tray 3 paper orientation Paper trays Print Print tasks Windows How to print WindowsAutomatically print on both sides Windows Enww Manually print on both sides Windows Enww Print multiple pages per sheet Windows Enww Select the paper type Windows Enww Additional printing information Manually print on both sides Mac OS How to print Mac OSPrint tasks Mac OS Automatically print on both sides Mac OSSelect the paper type Mac OS Print multiple pages per sheet Mac OSWeb-based printing HP ePrintHP ePrint software AirPrint Set up HP Wireless Direct Printing Print Documents View and Print Photos Scan to USB Drive Use walk-up USB printingPrint Make a copy Copy on both sides duplex Optimize copy quality CopyMake a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Set up scan to network folder and scan to email features Scan to a destinationScan to a USB flash drive Scan to a network folder Scan to emailTouch the Scan to Network Folder item Manage the product Change the product connection type Windows Touch the Enable Web Services button Use HP Web Services applicationsTab or section Description Home tab HP Device Toolbox WindowsHP Device Toolbox Windows HP Utility features HP Utility for Mac OSOpen HP Utility HP Utility for Mac OS X Use HP Web Jetadmin software Set or change the product password Product security featuresPrint with EconoMode Economy settingsSet the Sleep Delay Set the Auto Power Down delaySystem Setup Energy Settings Auto Power Down Wake Events Enable or disable the Very Low settings Replace the toner cartridge Enww Enww Manage the product Solve problems Control panel help system Restore the factory-set defaults Frequent or recurring paper jams Solve paper feed or jam problemsProduct does not pick up paper Product picks up multiple sheets of paperPrevent paper jams Touch the Configuration Report buttonClear jams in Tray Clear jams in Tray 1 Clear jams in Tray Clear jams in Tray 2 Enww Reinsert the toner cartridge Close the front door Clear jams in Tray 3 accessory Clear jams in Tray 3 accessory Enww Reinsert the toner cartridge Close the front door Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Clear jams in the rear door and fuser area Clear jams in the output bin Enww Clear jams in the optional duplexer Check the paper-type setting for the print job Improve print qualityPrint from a different software program Check the toner-cartridge status Check the paper-type setting Mac OSPrint a cleaning Inspect the toner cartridge for damageCheck the paper and printing environment Try a different print driver Check the EconoMode settingsHP UPD PCL Optimize for text or pictures Check the paper settingsImprove copy and scan quality Check the scanner glass for dirt and smudgesEdge-to-edge copying Computer is unable to communicate with the product Solve wired network problemsComputer is using the incorrect IP address for the product Poor physical connection Product is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsNetwork does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network Solve problems Parts, supplies, and accessories Order parts, accessories, and supplies Customer self-repair partsAccessories Index Mac Manually, Windows Print quality Improving Printing Page Page Page A3E42-90945* *A3E42-90945
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