HP Book 6000 manual Troubleshooting and Diagnostics

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Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the OmniBook and identifying faulty modules:

∙Troubleshooting information Troubleshooting the problem (page 3-3). Verifying the repair (page 3-3). Suggestions for troubleshooting (page 3-4).

∙Diagnostic tools

OmniBook DiagTools diagnostic program (page 3-14).

Power-on self-test (page 3-21).

Sycard PCCtest 450 PC Card (page 3-24).

Desktop Management Interface (page 3-25).

çBIOS Setup utility (page 3-27).

HP OmniBook 6000

Troubleshooting and Diagnostics

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Contents HP OmniBook Edition History Contents Figures Tables Source IntroductionAddress or Number CommentsHP OmniBook Product Information Product Comparisons OmniBook Front View FeaturesOmniBook Lower View Turning the OmniBook On and Off Activating Power ModesOperation Keyboard Status Lights Checking the Status of the OmniBookMain Status Lights front of computer Fn Hot Keys Using Fn Hot KeysHot Key EffectResetting the Computer Resetting the OmniBookOmniBook 6000 Series Specifications SpecificationsAudio System Keyboard and Pointing Device Celeron modelsModem-Only Models Ambit LANSecurity Features Environmental Limits Major ICs OmniBook 6000 Series Accessories Internal Design Replaceable Module DiagramDocking port Bootup Processor Memory Power DisplayFunctional Structure Removal Cross-Reference Removal and ReplacementDisassembly Flow Disassembly FlowchartRecommended Screw Torques Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbfRemoval Procedure Removing the BatteryRemoving a Module Removing a Plug-In ModuleRemoving an Sdram Module Sdram Module Replacement Part NumbersPart Number Exchange Part NumberRemoving the Hard Disk Drive Hard Disk Drive Replacement Part NumbersRemoving the Hard Disk Case Creating a Hibernate PartitionRemoving the Mini-PCI Card Mini-PCI Card Replacement Part NumbersReassembly Notes Removing the Power Button Panel Reassembly Notes Removing the Power Button PanelReplacing Small Parts Replacement ProcedureReplacing Small Parts User-Replaceable Cover, SdramHP Authorized Service Providers Only Removing the Display Assembly10. Removing the Display Reassembly Notes 11. Removing the Keyboard Removing the Keyboard12. Unplugging the Keyboard Cables Reassembly Notes 13. Removing the Heatsink Removing the Heatsink with FanCPU/Motherboard Component Compatibility Removing the CPU Module14. Removing the CPU Module Reassembly Notes Hint Removing the Top Case15. Removing the Top Case Reassembly Notes Removing the Motherboard or Bottom Case 16. Removing the Motherboard Reassembly Notes 17. Installing Docking Doors Replacing the Motherboard Installation ProcedureStoring Unit Information Electronically Replacing the Bottom Case Installing a New Serial Number LabelInsert the Bios Crisis Recovery floppy in the floppy drive Repairing the Bios ICAdditional Steps Removing Other ComponentsRemoving OmniBook Components Removal and Replacement HP OmniBook HP OmniBook Removal and Replacement Page Troubleshooting and Diagnostics Basic Troubleshooting Steps TroubleshootingVerifying the Repair Troubleshooting the ProblemScope of Diagnostic Tools Suggestions for TroubleshootingStartup Troubleshooting SuggestionsSymptom Call Center Suggestions Power/BatteryRepair Center Likely Causes Repair Center CommentsDisplay Call Center Suggestions Use the Recovery CD to restore original factory software Symptom Hard diskAudio Call Center Suggestions Pointing stickTouch pad LAN/Network ModemMiscellaneous CPU module. Motherboard Accessories Updating DiagTools Diagnostic ToolsOmniBook DiagTools Running DiagTools EnterSerial and Parallel Loopback Connectors Interpreting the Results OmniBook Diagnostic Error CodesFloppy Disk Tests Smbus Tests Code Beep Codes Post Description Power-On Self-TestPost Terminal-Error Beep Codes Message Post MessagesMessage Description Allocation Error for deviceSycard PCCtest 450 CardBus Card Optional Sycard PCCtest CommandsSlot Pcmcia PC Card 16-bit test CardBus 32-bit testDesktop Management Interface DMI Installing the DMI PackageUsing the DMI Interface Contents of the DMI PackageUninstalling the DMI Package Description of DMIRunning the Bios Setup Utility Bios Setup UtilityBios Setup Menus and Parameters Main Menu DefaultSecurity Menu Default System Devices Menu DefaultExit Menu Power Menu DefaultBoot Menu Default Page Replaceable Parts Exploded View Description Part Number Exchange User Repl OmniBook Replaceable PartsUser Repl Accessory Replaceable Parts Part Number Reference F2072-69013 F2072-69014 F2072-69017 F2072-69018 Exchange Part Number Description Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Type of Imperfection Electrical Imperfections OmniBook 6000 LCD Guidelines 14.1/15.0 TFT, XGAMechanical Imperfections Imperfections Not AllowedService Notes Page Part Number F2072-90045