HP Book 6000 manual Basic Troubleshooting Steps

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Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below.

Check the customer’s description of the problem and any supporting information.

Try to duplicate the customer’s problem.

Troubleshoot the problem using

-Diagnostic tools.

-Troubleshooting suggestions.

Verify the repair by testing the functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

3-2

Troubleshooting and Diagnostics

HP OmniBook 6000

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Contents HP OmniBook Edition History Contents Figures Tables Address or Number IntroductionSource CommentsHP OmniBook Product Information Product Comparisons Features OmniBook Front ViewOmniBook Lower View Activating Power Modes OperationTurning the OmniBook On and Off Checking the Status of the OmniBook Main Status Lights front of computerKeyboard Status Lights Hot Key Using Fn Hot KeysFn Hot Keys EffectResetting the OmniBook Resetting the ComputerAudio System Keyboard and Pointing Device SpecificationsOmniBook 6000 Series Specifications Celeron modelsLAN Modem-Only Models AmbitSecurity Features Environmental Limits Major ICs OmniBook 6000 Series Accessories Replaceable Module Diagram Internal DesignBootup Processor Memory Power Display Functional StructureDocking port Removal and Replacement Removal Cross-ReferenceDisassembly Flowchart Disassembly FlowScrew Thread Size Required EquipmentRecommended Screw Torques Torque cm-kgf Torque in-lbfRemoving the Battery Removal ProcedureRemoving a Plug-In Module Removing a ModulePart Number Sdram Module Replacement Part NumbersRemoving an Sdram Module Exchange Part NumberHard Disk Drive Replacement Part Numbers Removing the Hard Disk DriveCreating a Hibernate Partition Removing the Hard Disk CaseMini-PCI Card Replacement Part Numbers Removing the Mini-PCI CardReassembly Notes Removing the Power Button Panel Removing the Power Button Panel Reassembly NotesReplacing Small Parts User-Replaceable Replacement ProcedureReplacing Small Parts Cover, SdramRemoving the Display Assembly HP Authorized Service Providers Only10. Removing the Display Reassembly Notes Removing the Keyboard 11. Removing the Keyboard12. Unplugging the Keyboard Cables Reassembly Notes Removing the Heatsink with Fan 13. Removing the HeatsinkRemoving the CPU Module CPU/Motherboard Component Compatibility14. Removing the CPU Module Reassembly Notes Removing the Top Case Hint15. Removing the Top Case Reassembly Notes Removing the Motherboard or Bottom Case 16. Removing the Motherboard Reassembly Notes 17. Installing Docking Doors Installation Procedure Replacing the MotherboardStoring Unit Information Electronically Installing a New Serial Number Label Replacing the Bottom CaseRepairing the Bios IC Insert the Bios Crisis Recovery floppy in the floppy driveRemoving Other Components Removing OmniBook ComponentsAdditional Steps Removal and Replacement HP OmniBook HP OmniBook Removal and Replacement Page Troubleshooting and Diagnostics Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Verifying the RepairSuggestions for Troubleshooting Scope of Diagnostic ToolsTroubleshooting Suggestions SymptomStartup Repair Center Likely Causes Power/BatteryCall Center Suggestions Repair Center CommentsDisplay Call Center Suggestions Symptom Hard disk Use the Recovery CD to restore original factory softwarePointing stick Touch padAudio Call Center Suggestions Modem LAN/NetworkMiscellaneous CPU module. Motherboard Accessories Diagnostic Tools OmniBook DiagToolsUpdating DiagTools Enter Running DiagToolsSerial and Parallel Loopback Connectors OmniBook Diagnostic Error Codes Interpreting the ResultsFloppy Disk Tests Smbus Tests Code Power-On Self-Test Post Terminal-Error Beep CodesBeep Codes Post Description Post Messages MessageAllocation Error for device Message DescriptionSlot Sycard PCCtest CommandsSycard PCCtest 450 CardBus Card Optional Pcmcia PC Card 16-bit test CardBus 32-bit testInstalling the DMI Package Desktop Management Interface DMIUninstalling the DMI Package Contents of the DMI PackageUsing the DMI Interface Description of DMIBios Setup Menus and Parameters Bios Setup UtilityRunning the Bios Setup Utility Main Menu DefaultSystem Devices Menu Default Security Menu DefaultPower Menu Default Boot Menu DefaultExit Menu Page Replaceable Parts Exploded View OmniBook Replaceable Parts Description Part Number Exchange User ReplUser Repl Accessory Replaceable Parts Part Number Reference F2072-69013 F2072-69014 F2072-69017 F2072-69018 Exchange Part Number Description Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement Mechanical Imperfections OmniBook 6000 LCD Guidelines 14.1/15.0 TFT, XGAType of Imperfection Electrical Imperfections Imperfections Not AllowedService Notes Page Part Number F2072-90045