HP Book 6000 manual Suggestions for Troubleshooting, Scope of Diagnostic Tools

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Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools

Function

Bootup

Processor

Memory

Batteries

Display

Hard disk

Floppy drive

Keyboard

Pointer

Audio

DiagTools

Tests

(System menu)

Tests

(Memory menu)

Tests

(Video menu)

Tests

(IDE menu)

Tests

(FDD menu)

Tests (KBD menu)

Tests

(Misc menu)

Tests (System, Misc menus)

Power-On Self-Test

Tests

Tests

Tests

Tests

Tests

Tests

Sycard PCCtest 450

DMI/TopTools (if installed)

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Describes

Describes

BIOS Setup

Configures

Describes

Configures

Describes

Configures

Configures

Serial

Parallel

LAN

Modem

Infrared

PS/2 port

Tests* (Misc menu)

Tests* (Misc menu)

Tests** (User menu)

Tests** (User menu)

Tests† (Misc menu)

Tests† (KBD, Misc menus)

Describes	Configures

Describes	Configures

Describes


Describes	Configures

USB

Docking port

PCMCIA

ac adapter

Docking products

CD-ROM drive

Other plug-in modules

Tests† (USB menu)

Tests

(using docks)

Tests

(Misc menu)

Tests ports and internal bus

Tests

(IDE menu)

Tests (with boot CD)

Tests

Describes

Describes

Status

Status

Describes

Describes

Configures

Configures

*The diagnostic test is more thorough if you use a loop-back connector.

*3Com modem only; the test checks only the internal hardware up to the mini-PCI card, and does not check the mini-PCI panel or any external cabling.

†Use an appropriate external device to exercise the port. See the help text for the tests in the menu.

3-4

Troubleshooting and Diagnostics

HP OmniBook 6000

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Contents HP OmniBook Edition History Contents Figures Tables Introduction SourceAddress or Number CommentsHP OmniBook Product Information Product Comparisons Features OmniBook Front ViewOmniBook Lower View Turning the OmniBook On and Off Activating Power ModesOperation Keyboard Status Lights Checking the Status of the OmniBookMain Status Lights front of computer Using Fn Hot Keys Fn Hot KeysHot Key EffectResetting the OmniBook Resetting the ComputerSpecifications OmniBook 6000 Series SpecificationsAudio System Keyboard and Pointing Device Celeron modelsLAN Modem-Only Models AmbitSecurity Features Environmental Limits Major ICs OmniBook 6000 Series Accessories Replaceable Module Diagram Internal DesignDocking port Bootup Processor Memory Power DisplayFunctional Structure Removal and Replacement Removal Cross-ReferenceDisassembly Flowchart Disassembly FlowRequired Equipment Recommended Screw TorquesScrew Thread Size Torque cm-kgf Torque in-lbfRemoving the Battery Removal ProcedureRemoving a Plug-In Module Removing a ModuleSdram Module Replacement Part Numbers Removing an Sdram ModulePart Number Exchange Part NumberHard Disk Drive Replacement Part Numbers Removing the Hard Disk DriveCreating a Hibernate Partition Removing the Hard Disk CaseMini-PCI Card Replacement Part Numbers Removing the Mini-PCI CardReassembly Notes Removing the Power Button Panel Removing the Power Button Panel Reassembly NotesReplacement Procedure Replacing Small PartsReplacing Small Parts User-Replaceable Cover, SdramRemoving the Display Assembly HP Authorized Service Providers Only10. Removing the Display Reassembly Notes Removing the Keyboard 11. Removing the Keyboard12. Unplugging the Keyboard Cables Reassembly Notes Removing the Heatsink with Fan 13. Removing the HeatsinkRemoving the CPU Module CPU/Motherboard Component Compatibility14. Removing the CPU Module Reassembly Notes Removing the Top Case Hint15. Removing the Top Case Reassembly Notes Removing the Motherboard or Bottom Case 16. Removing the Motherboard Reassembly Notes 17. Installing Docking Doors Installation Procedure Replacing the MotherboardStoring Unit Information Electronically Installing a New Serial Number Label Replacing the Bottom CaseRepairing the Bios IC Insert the Bios Crisis Recovery floppy in the floppy driveAdditional Steps Removing Other ComponentsRemoving OmniBook Components Removal and Replacement HP OmniBook HP OmniBook Removal and Replacement Page Troubleshooting and Diagnostics Troubleshooting Basic Troubleshooting StepsTroubleshooting the Problem Verifying the RepairSuggestions for Troubleshooting Scope of Diagnostic ToolsStartup Troubleshooting SuggestionsSymptom Power/Battery Call Center SuggestionsRepair Center Likely Causes Repair Center CommentsDisplay Call Center Suggestions Symptom Hard disk Use the Recovery CD to restore original factory softwareAudio Call Center Suggestions Pointing stickTouch pad Modem LAN/NetworkMiscellaneous CPU module. Motherboard Accessories Updating DiagTools Diagnostic ToolsOmniBook DiagTools Enter Running DiagToolsSerial and Parallel Loopback Connectors OmniBook Diagnostic Error Codes Interpreting the ResultsFloppy Disk Tests Smbus Tests Code Beep Codes Post Description Power-On Self-TestPost Terminal-Error Beep Codes Post Messages MessageAllocation Error for device Message DescriptionSycard PCCtest Commands Sycard PCCtest 450 CardBus Card OptionalSlot Pcmcia PC Card 16-bit test CardBus 32-bit testInstalling the DMI Package Desktop Management Interface DMIContents of the DMI Package Using the DMI InterfaceUninstalling the DMI Package Description of DMIBios Setup Utility Running the Bios Setup UtilityBios Setup Menus and Parameters Main Menu DefaultSystem Devices Menu Default Security Menu DefaultExit Menu Power Menu DefaultBoot Menu Default Page Replaceable Parts Exploded View OmniBook Replaceable Parts Description Part Number Exchange User ReplUser Repl Accessory Replaceable Parts Part Number Reference F2072-69013 F2072-69014 F2072-69017 F2072-69018 Exchange Part Number Description Password Removal Policy Reference InformationHewlett-Packard Display Quality Statement OmniBook 6000 LCD Guidelines 14.1/15.0 TFT, XGA Type of Imperfection Electrical ImperfectionsMechanical Imperfections Imperfections Not AllowedService Notes Page Part Number F2072-90045