HP Book 6000 manual Pointing stick, Touch pad, Audio Call Center Suggestions

Page 61

Symptom

PS/2 keyboard and mouse with Y- adapter do not work.

Pointing stick

General problems.

Special pointing stick features not working.

Touch pad

General problems.

Special touch pad features not working.

Click button does not work.

Audio

Call Center:

Suggestions

Check devices separately.

Slide and hold the power button four seconds to reset the computer.

Check settings in Control Panel. Make sure pointing stick is enabled in Mouse Properties.

Make sure the pointing stick is enabled in BIOS Setup.

In Mouse Properties, select the Synaptics PS/2 TouchPad driver. (The driver is installed from the directory \hp\Drivers\Touchpad.)

Slide and hold the power button four seconds to reset the computer.

Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties.

Make sure the touch pad is enabled in BIOS Setup.

Check pointing stick settings in Control Panel.

In Mouse Properties, select the Synaptics PS/2 TouchPad driver. (The driver is installed from the directory \hp\Drivers\Touchpad.)

Repair Center: Likely Causes

Y-adapter.

PS/2 device.

Motherboard.

Keyboard.

Power supply PCA. Motherboard.

Keyboard assembly. Power supply PCA. Motherboard.

Top case.

Power supply PCA. Motherboard.

Top case.

Motherboard.

Top case.

Motherboard.

Repair Center:

Comments

Try reinserting the flex cable in the connector on the power supply PCA.

No sound is audible.

Sound does not record.

Increase sound volume (Fn+UP and software controls).

Check settings in BIOS Setup.

Check whether sound is enabled (audio-off button and software controls).

Check for sound resource conflicts in Device Manager.

Check settings in BIOS Setup.

Check software controls.

Test audio with DiagTools diagnostics.

Top case. Volume PCA Motherboard.

Display interface PCA.

Volume PCA. Motherboard.

Check operation using headphones or external speakers (volume PCA).

Check operation using external microphone (volume PCA).

HP OmniBook 6000

Troubleshooting and Diagnostics

3-9

Image 61
Contents HP OmniBook Edition History Contents Figures Tables Source IntroductionAddress or Number CommentsHP OmniBook Product Information Product Comparisons OmniBook Front View FeaturesOmniBook Lower View Operation Activating Power ModesTurning the OmniBook On and Off Main Status Lights front of computer Checking the Status of the OmniBookKeyboard Status Lights Fn Hot Keys Using Fn Hot KeysHot Key EffectResetting the Computer Resetting the OmniBookOmniBook 6000 Series Specifications SpecificationsAudio System Keyboard and Pointing Device Celeron modelsModem-Only Models Ambit LANSecurity Features Environmental Limits Major ICs OmniBook 6000 Series Accessories Internal Design Replaceable Module DiagramFunctional Structure Bootup Processor Memory Power DisplayDocking port Removal Cross-Reference Removal and ReplacementDisassembly Flow Disassembly FlowchartRecommended Screw Torques Required EquipmentScrew Thread Size Torque cm-kgf Torque in-lbfRemoval Procedure Removing the BatteryRemoving a Module Removing a Plug-In ModuleRemoving an Sdram Module Sdram Module Replacement Part NumbersPart Number Exchange Part NumberRemoving the Hard Disk Drive Hard Disk Drive Replacement Part NumbersRemoving the Hard Disk Case Creating a Hibernate PartitionRemoving the Mini-PCI Card Mini-PCI Card Replacement Part NumbersReassembly Notes Removing the Power Button Panel Reassembly Notes Removing the Power Button PanelReplacing Small Parts Replacement ProcedureReplacing Small Parts User-Replaceable Cover, SdramHP Authorized Service Providers Only Removing the Display Assembly10. Removing the Display Reassembly Notes 11. Removing the Keyboard Removing the Keyboard12. Unplugging the Keyboard Cables Reassembly Notes 13. Removing the Heatsink Removing the Heatsink with FanCPU/Motherboard Component Compatibility Removing the CPU Module14. Removing the CPU Module Reassembly Notes Hint Removing the Top Case15. Removing the Top Case Reassembly Notes Removing the Motherboard or Bottom Case 16. Removing the Motherboard Reassembly Notes 17. Installing Docking Doors Replacing the Motherboard Installation ProcedureStoring Unit Information Electronically Replacing the Bottom Case Installing a New Serial Number LabelInsert the Bios Crisis Recovery floppy in the floppy drive Repairing the Bios ICRemoving OmniBook Components Removing Other ComponentsAdditional Steps Removal and Replacement HP OmniBook HP OmniBook Removal and Replacement Page Troubleshooting and Diagnostics Basic Troubleshooting Steps TroubleshootingVerifying the Repair Troubleshooting the ProblemScope of Diagnostic Tools Suggestions for TroubleshootingSymptom Troubleshooting SuggestionsStartup Call Center Suggestions Power/BatteryRepair Center Likely Causes Repair Center CommentsDisplay Call Center Suggestions Use the Recovery CD to restore original factory software Symptom Hard diskTouch pad Pointing stickAudio Call Center Suggestions LAN/Network ModemMiscellaneous CPU module. Motherboard Accessories OmniBook DiagTools Diagnostic ToolsUpdating DiagTools Running DiagTools EnterSerial and Parallel Loopback Connectors Interpreting the Results OmniBook Diagnostic Error CodesFloppy Disk Tests Smbus Tests Code Post Terminal-Error Beep Codes Power-On Self-TestBeep Codes Post Description Message Post MessagesMessage Description Allocation Error for deviceSycard PCCtest 450 CardBus Card Optional Sycard PCCtest CommandsSlot Pcmcia PC Card 16-bit test CardBus 32-bit testDesktop Management Interface DMI Installing the DMI PackageUsing the DMI Interface Contents of the DMI PackageUninstalling the DMI Package Description of DMIRunning the Bios Setup Utility Bios Setup UtilityBios Setup Menus and Parameters Main Menu DefaultSecurity Menu Default System Devices Menu DefaultBoot Menu Default Power Menu DefaultExit Menu Page Replaceable Parts Exploded View Description Part Number Exchange User Repl OmniBook Replaceable PartsUser Repl Accessory Replaceable Parts Part Number Reference F2072-69013 F2072-69014 F2072-69017 F2072-69018 Exchange Part Number Description Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Type of Imperfection Electrical Imperfections OmniBook 6000 LCD Guidelines 14.1/15.0 TFT, XGAMechanical Imperfections Imperfections Not AllowedService Notes Page Part Number F2072-90045