HP 2100, 2500, 1100 manual Basic Troubleshooting Steps

Page 137

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below.

Check the customer’s description of the problem and any supporting information.

Check for customer abuse.

Try to duplicate the customer’s problem.

Troubleshoot the problem using:

-Diagnostic tools.

-Troubleshooting suggestions.

Verify the repair by testing the functionality of the complete unit.

Figure 3-1. Basic Troubleshooting Steps

3-2

Troubleshooting and Diagnostics

Service Manual

Image 137 Contents
Technology Code KE Hewlett-Packard Development Company, L.P Contents Figures Tables Source Address or Number Comments IntroductionNx9010 Notebook PC DG231A ABH DG231A ABFDG231A ABN DG231A ABTDG232A ABU DG232A ABTDG232A ABV DG232A ABYDG233A ABV DG233A ABUDG233A ABY DG233A ABZDG234A ABY DG234A ABVDG234A ABZ DG234A ACBDG241T ABU DG241T ABHDG241T ABZ DG242T ABDDG640A ABJ CD-ROMDG642A ABJ DG647A UUFNx9005 Notebook PC DG194A AKD DG194A AKCDG194A AKN DG194A UUGDG195A UUZ DG195A UUGDG196A ABB DG196A ABDDG201A ABM DG201A ABADG202A ABA DG202A ABMDG832A ABF DG832A ABEDG832A ABH DG832A ABNNx9000 Notebook PC DG212A ABB DG211A UUZDG212A ABD DG212A ABEDG213A ABN DG213A ABHDG213A ABT DG213A ABUDG224T ABE DG224T ABDDG224T ABF DG224T ABHDG883A ABJ DG882A ABJDG884A ABJ DG885A ABJPavilion ze5300 Notebook PC Pavilion ze5200 Notebook PC Pavilion ze4300 Notebook PC DF964A ABD DF936A ABADF965A ABE DF965A UUGDG025A ABD DG024A ABLDG027A UUZ DG190A ABZPavilion ze4200 Notebook PC DC709A ABU DC709A ABHDC710A ABE DC710A ABHDC850A ABD DC816A UUZDD506A ABF DD506A ABZPavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Evo Notebook N1050v SeriesCompaq Presario 2500 Series Mobile PC DC730A ABF DC726A ABODC731A ABB DC731A ABEDC755A ABE DC754A ABVDC755A ABZ DC755A UUGDG017A UUG DG017A ABUDG086A UUF DG087A ACJDG098A ABE DG098A ABBDG098A ABF DG098A ABTCompaq Presario 2100 Series Mobile PC DC735A ABC DC708A ABGDC735A ABL DC738A ACJDC743A ABB DC742A UUGDC743A ABV DC743A ABZDC806A ABH DC805A ABFDC806A UUG DC808A ABEDD664A ABU DD517A ABADD668A ABU DD669A UUGDF840A ABL DF840A ABCDF841A ABC DF841A ABLDF979A ABC DF976A ABGDF979A ABL DG035A AKLDG054A ABA DG048A ACJDG191A ABZ DG193A ABVDG608A ABF DG327A ABZDG609A ABZ DG610A ABVABD Compaq Presario 1100 Series Mobile PCABZ Product Comparisons HP Pavilion ze4300 HP Pavilion ze4100 ProcessorHP Pavilion ze4200 HP Pavilion ze4100HP nx9000 Processor HP nx9010 ProcessorHP nx9005 Processor Compaq Evo Notebook Compaq Evo Notebook N1050v ProcessorCompaq Presario Compaq Presario ProcessorFeatures Product Information Mini-PCI door no user parts inside Product Information Product Information Hard disk drive Turning the Notebook On and Off Activating Power ModesOperation Keyboard Status Lights Checking the Status of the NotebookMain Status Lights front of notebook Hot Key Effect Using Fn Hot KeysFn Hot Keys Resetting the Notebook Resetting the NotebookSpecifications SpecificationsPhysical Attributes Processor HP Pavilion ze5300 Bus ArchitectureHP nx9000 Processor HP nx9010 Bus ArchitectureCompaq Evo Notebook N1050 Compaq Evo Notebook N1010v and PresarioMass Storage PowerHP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v Compaq Presario 2500, and Compaq PresarioSecurity Features Wireless LANModem Input/OutputAccessories 1100 Power OptionsPC Cards DockingInternal Design Replaceable Module DiagramFunctional Structure Description Removal Cross-Reference Removal and ReplacementScrew Thread Size Torque cm-kgf Torque in-lbf Required EquipmentRecommended Screw Torque Values Disassembly Flow Disassembly FlowchartRemoval Procedure Removing the BatteryRemoving a Sdram Module Removal and Replacement Removing the Wireless LAN Mini-PCI Card Removal and Replacement Removing the Hard Disk Drive Removing the Hard Disk DriveRemoving the Hard Disk Drive Tray Recovering the Factory SoftwareReplacing Small Parts Replacing Small PartsRemoving the Keyboard Cover Removing the Keyboard Cover 10. Disconnecting the Speaker Cable Reassembly Note 11. Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard 12. Removing the Keyboard #1 Phillips screwdriver Removing the Switchboard PCA Removing the CD/DVD Drive Removal and Replacement #1 Phillips screwdriver Authorized Service Providers Only Removing the Display Assembly17. Removing the Display Assembly Reassembly Notes Removing the Top Case Removal and Replacement #1 Phillips screwdriver Removal and Replacement Removal and Replacement Lift the top case off of the notebook Removing the Floppy Drive Removal and Replacement #1 Phillips screwdriver Page Removing the Infrared I/R PCA 24. Removing the I/R PCA Reassembly Note Removing the Audio PCA 25. Removing the Audio PCA Reassembly Note Removing the Heat Sink with Fan Reassembly Notes #0 Phillips screwdriver Reassembly Notes Removing the CPU Module Removal and Replacement Removal Procedure Removal and Replacement Removing the RJ11/1394 Connector Module Removal and Replacement Removing the Motherboard Removal and Replacement #1 Phillips screwdriver Remove the hard disk drive guide 33. Disconnecting the Motherboard Cables Removal and Replacement 34. Removing the Motherboard Reassembly Procedure Wireless Models OnlyPage Replacing Components on a Bottom Case Installing a New Serial Number Label37. Removing a Pcmcia Door 36. Replacing the Antennas Replacing a Pcmcia DoorUsing e-DiagTools for Windows Repairing the Bios IC38. Boot-Block Jumper Using a Bios Floppy DiskRemoving Components Removing Other ComponentsPanel, wireless Component Removal Procedure Additional Steps Guide, HDDAntennas wireless PCA, switchboardSerial Number Label ASP Support Status Support by Authorized Service ProvidersASP Support Options Basic Troubleshooting Steps TroubleshootingChecking for Customer Abuse Troubleshooting the ProblemVerifying the Repair Scope of Diagnostic Tools Suggestions for TroubleshootingStartup Troubleshooting SuggestionsSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no light Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared Miscellaneous One-Touch button ProblemsMotherboard Accessories Diagtools Diagnostic Program Diagnostic ToolsUpdating e-Diagtools Running e-DiagtoolsInterpreting the Results Power-On Self-TestBeep Codes Post Description Post Terminal-Error Beep CodesDisplay Bios copyright notice Clear parity checkers Message Description Post Messages02F5 DMA Test Failed Sycard PCCtest 450/460 PC Card Optional Sycard PCCtest CommandsWindows Management Instrumentation WMI Bios Setup UtilityMain Menu Description Default Bios Setup Menus and ParametersSystem Devices Menu Description Default Updating the Notebook’s BiosSecurity Menu Description Default Boot Menu Description DefaultReplaceable Parts Replaceable Parts Replaceable Parts Ze5300 Ze4200 Pavilion Ze5200 Evo Replaceable PartsSPS-KEYBOARD-INTL Pavilion Ze4200 Ze5300 Nx9005 Ze5200 EvoSPS-KEYBOARD-RU SPS-HEATSINK 3F W/2 SPS-BD System DF SPS-ENCLOSURE Base DF SPS-DRV HD 60 G SPS Panel IR 3F W/IR Pavilion Ze4300 Accessory Replaceable PartsN1010v Exchange Pavilion PartPart Number Reference SPS-CORD AC PWR SPS-CORD AC PWR 2 WIRE-IT SPS-BD Switch W/CABLE 1F CPQ SPS-BD Inverter SPS-CASE TOP 3F CPQ FF SPS-DRV Dskt 1.44MB 3F F4640-60924 Replaceable Parts Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Mechanical Imperfections LCD GuidelinesService Notes and Obsolete Parts
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