HP 2500 Diagnostic Tools, Diagtools Diagnostic Program, Updating e-Diagtools, Running e-Diagtools

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Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook:

Notebook e-Diagtools diagnostic program (below).

Power-on self-test (page 3-19).

Sycard PCCtest 450 PC card (page 3-25).

Windows Management Instrumentation (page 3-26).

BIOS Setup utility (page 3-26).

e-Diagtools Diagnostic Program

The hardware diagnostic programs provide two levels of testing:

User-level testing using a basic hardware test.

Advanced testing using individual hardware tests.

The tests are designed to run after the system reboots, so that the notebook will be in a predictable state during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The notebook reboots when you exit the program so drivers can be loaded.

Updating e-Diagtools

You can download the latest version of e-Diagtools using e-Diagtools for Windows.

Running e-Diagtools

The following procedure describes how to run e-Diagtools. The individual steps might differ slightly for different versions of e-Diagtools.

1.Click Start > Turn Off Computer (or Shut Down), Restart.

2.When the HP logo appears, press F10 to start the diagnostic test.

The first time you run the program, you are prompted to select the language for the program.

3.When the menu appears, press F2 to run e-Diagtools.

4.When the Configuration Description appears, check the list of detected hardware.

5.Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is complete.

6.If you intend to exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit e-Diagtools.

7.Optional: run the advanced tests. Press F2 to open the advanced test screen.

8.Use the arrow keys and ENTER to select the test you want to run. Tests are listed only for detected hardware.

9.Press F2 to run the selected tests and add the results to the Support Ticket.

3-18 Troubleshooting and Diagnostics

Service Manual

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Contents Technology Code KE Hewlett-Packard Development Company, L.P Contents Figures Tables Source Address or Number Comments IntroductionNx9010 Notebook PC DG231A ABH DG231A ABFDG231A ABN DG231A ABTDG232A ABU DG232A ABTDG232A ABV DG232A ABYDG233A ABV DG233A ABUDG233A ABY DG233A ABZDG234A ABY DG234A ABVDG234A ABZ DG234A ACBDG241T ABU DG241T ABHDG241T ABZ DG242T ABDDG640A ABJ CD-ROMDG642A ABJ DG647A UUFNx9005 Notebook PC DG194A AKD DG194A AKCDG194A AKN DG194A UUGDG195A UUZ DG195A UUGDG196A ABB DG196A ABDDG201A ABM DG201A ABADG202A ABA DG202A ABMDG832A ABF DG832A ABEDG832A ABH DG832A ABNNx9000 Notebook PC DG212A ABB DG211A UUZDG212A ABD DG212A ABEDG213A ABN DG213A ABHDG213A ABT DG213A ABUDG224T ABE DG224T ABDDG224T ABF DG224T ABHDG883A ABJ DG882A ABJDG884A ABJ DG885A ABJPavilion ze5300 Notebook PC Pavilion ze5200 Notebook PC Pavilion ze4300 Notebook PC DF964A ABD DF936A ABADF965A ABE DF965A UUGDG025A ABD DG024A ABLDG027A UUZ DG190A ABZPavilion ze4200 Notebook PC DC709A ABU DC709A ABHDC710A ABE DC710A ABHDC850A ABD DC816A UUZDD506A ABF DD506A ABZPavilion ze4100 Notebook PC Compaq Evo Notebook N1010v Series Compaq Evo Notebook N1050v SeriesCompaq Presario 2500 Series Mobile PC DC730A ABF DC726A ABODC731A ABB DC731A ABEDC755A ABE DC754A ABVDC755A ABZ DC755A UUGDG017A UUG DG017A ABUDG086A UUF DG087A ACJDG098A ABE DG098A ABBDG098A ABF DG098A ABTCompaq Presario 2100 Series Mobile PC DC735A ABC DC708A ABGDC735A ABL DC738A ACJDC743A ABB DC742A UUGDC743A ABV DC743A ABZDC806A ABH DC805A ABFDC806A UUG DC808A ABEDD664A ABU DD517A ABADD668A ABU DD669A UUGDF840A ABL DF840A ABCDF841A ABC DF841A ABLDF979A ABC DF976A ABGDF979A ABL DG035A AKLDG054A ABA DG048A ACJDG191A ABZ DG193A ABVDG608A ABF DG327A ABZDG609A ABZ DG610A ABVCompaq Presario 1100 Series Mobile PC ABZABD Product Comparisons HP Pavilion ze4300 HP Pavilion ze4100 ProcessorHP Pavilion ze4200 HP Pavilion ze4100HP nx9010 Processor HP nx9005 ProcessorHP nx9000 Processor Compaq Evo Notebook Compaq Evo Notebook N1050v ProcessorCompaq Presario Compaq Presario ProcessorFeatures Product Information Mini-PCI door no user parts inside Product Information Product Information Hard disk drive Activating Power Modes OperationTurning the Notebook On and Off Checking the Status of the Notebook Main Status Lights front of notebookKeyboard Status Lights Using Fn Hot Keys Fn Hot KeysHot Key Effect Resetting the Notebook Resetting the NotebookSpecifications SpecificationsPhysical Attributes Processor HP Pavilion ze5300 Bus ArchitectureHP nx9000 Processor HP nx9010 Bus ArchitectureCompaq Evo Notebook N1050 Compaq Evo Notebook N1010v and PresarioMass Storage PowerHP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v Compaq Presario 2500, and Compaq PresarioSecurity Features Wireless LANModem Input/OutputAccessories 1100 Power OptionsPC Cards DockingInternal Design Replaceable Module DiagramFunctional Structure Description Removal Cross-Reference Removal and ReplacementRequired Equipment Recommended Screw Torque ValuesScrew Thread Size Torque cm-kgf Torque in-lbf Disassembly Flow Disassembly FlowchartRemoval Procedure Removing the BatteryRemoving a Sdram Module Removal and Replacement Removing the Wireless LAN Mini-PCI Card Removal and Replacement Removing the Hard Disk Drive Removing the Hard Disk DriveRemoving the Hard Disk Drive Tray Recovering the Factory SoftwareReplacing Small Parts Replacing Small PartsRemoving the Keyboard Cover Removing the Keyboard Cover 10. Disconnecting the Speaker Cable Reassembly Note 11. Removing the Speaker Assembly Removing the Speaker AssemblyRemoving the Keyboard 12. Removing the Keyboard #1 Phillips screwdriver Removing the Switchboard PCA Removing the CD/DVD Drive Removal and Replacement #1 Phillips screwdriver Authorized Service Providers Only Removing the Display Assembly17. Removing the Display Assembly Reassembly Notes Removing the Top Case Removal and Replacement #1 Phillips screwdriver Removal and Replacement Removal and Replacement Lift the top case off of the notebook Removing the Floppy Drive Removal and Replacement #1 Phillips screwdriver Page Removing the Infrared I/R PCA 24. Removing the I/R PCA Reassembly Note Removing the Audio PCA 25. Removing the Audio PCA Reassembly Note Removing the Heat Sink with Fan Reassembly Notes #0 Phillips screwdriver Reassembly Notes Removing the CPU Module Removal and Replacement Removal Procedure Removal and Replacement Removing the RJ11/1394 Connector Module Removal and Replacement Removing the Motherboard Removal and Replacement #1 Phillips screwdriver Remove the hard disk drive guide 33. Disconnecting the Motherboard Cables Removal and Replacement 34. Removing the Motherboard Reassembly Procedure Wireless Models OnlyPage Replacing Components on a Bottom Case Installing a New Serial Number Label37. Removing a Pcmcia Door 36. Replacing the Antennas Replacing a Pcmcia DoorUsing e-DiagTools for Windows Repairing the Bios IC38. Boot-Block Jumper Using a Bios Floppy DiskRemoving Components Removing Other ComponentsPanel, wireless Component Removal Procedure Additional Steps Guide, HDDAntennas wireless PCA, switchboardSupport by Authorized Service Providers ASP Support OptionsSerial Number Label ASP Support Status Basic Troubleshooting Steps TroubleshootingChecking for Customer Abuse Troubleshooting the ProblemVerifying the Repair Scope of Diagnostic Tools Suggestions for TroubleshootingStartup Troubleshooting SuggestionsSupport and provide proof Troubleshooting and Diagnostics Standby/resume Dark display, no light Use Recovery CDs to Some or all keys do Check settings in Control Keyboard Sdram Modem Infrared One-Touch button Problems MotherboardMiscellaneous Accessories Diagtools Diagnostic Program Diagnostic ToolsUpdating e-Diagtools Running e-DiagtoolsInterpreting the Results Power-On Self-TestBeep Codes Post Description Post Terminal-Error Beep CodesDisplay Bios copyright notice Clear parity checkers Message Description Post Messages02F5 DMA Test Failed Sycard PCCtest 450/460 PC Card Optional Sycard PCCtest CommandsWindows Management Instrumentation WMI Bios Setup UtilityMain Menu Description Default Bios Setup Menus and ParametersSystem Devices Menu Description Default Updating the Notebook’s BiosSecurity Menu Description Default Boot Menu Description DefaultReplaceable Parts Replaceable Parts Replaceable Parts Ze5300 Ze4200 Pavilion Ze5200 Evo Replaceable PartsSPS-KEYBOARD-INTL Pavilion Ze4200 Ze5300 Nx9005 Ze5200 EvoSPS-KEYBOARD-RU SPS-HEATSINK 3F W/2 SPS-BD System DF SPS-ENCLOSURE Base DF SPS-DRV HD 60 G SPS Panel IR 3F W/IR Pavilion Ze4300 Accessory Replaceable PartsN1010v Exchange Pavilion PartPart Number Reference SPS-CORD AC PWR SPS-CORD AC PWR 2 WIRE-IT SPS-BD Switch W/CABLE 1F CPQ SPS-BD Inverter SPS-CASE TOP 3F CPQ FF SPS-DRV Dskt 1.44MB 3F F4640-60924 Replaceable Parts Reference Information Password Removal PolicyHewlett-Packard Display Quality Statement Mechanical Imperfections LCD GuidelinesService Notes and Obsolete Parts
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2500, 2100, 1100 specifications

The HP 1100 and 1100A are pivotal laser printers developed by Hewlett-Packard in the early 1990s, marking significant advancements in printing technology of their time. Since their introduction, these models have garnered a reputation for reliability and efficiency, making them a staple in many offices.

One of the standout features of the HP 1100 series is its fast printing speed. The printers can produce up to 12 pages per minute, which was an impressive feat at the time of their release. This speed significantly reduced waiting times, allowing users to handle large-volume printing jobs with ease. Furthermore, the printers support a variety of media types, including letterhead, envelopes, and labels, enhancing versatility in print applications.

The HP 1100 and 1100A utilize laser technology, which ensures sharp and high-quality prints. The printers have a native resolution of 600 x 600 dots per inch (DPI), enabling crisp text and detailed graphics. This high-resolution output made the models particularly favored for producing professional documents and presentations.

Another key characteristic is the generous memory capacity. The HP 1100 typically comes with 2 MB of standard RAM, which is expandable, allowing for improved performance in handling complex print jobs. Users can adjust the memory according to their requirements, resulting in better efficiency, particularly in environments that demand high-volume printing.

The HP 1100 series also showcases a straightforward and user-friendly operation. The built-in control panel simplifies the printing process, allowing users to manage jobs intuitively. Additionally, with the inclusion of parallel and later USB connectivity options, integration with various computer systems was seamless, ensuring compatibility with existing office infrastructure.

Energy efficiency is another aspect worth noting, as the printers are designed to consume minimal power when idle, aligning with the growing demand for eco-friendly solutions.

Overall, the HP 1100 and 1100A stand out for their robust construction, high-speed performance, exceptional print quality, and user-friendly features, making them a trusted choice for small to medium-sized businesses in need of dependable printing solutions. Their impact on the printing landscape during the 1990s continues to be felt today, as they paved the way for subsequent generations of laser printers.