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Checking for Customer Abuse
Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case:
•If the shipping box is seriously damaged, customer abuse cannot be declared.
•If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
•If the notebook shows any of the following, customer abuse is declared:
!Missing parts.
!Broken plastic parts.
!Parts not original to the notebook.
!Damaged or missing keys on the keyboard.
Table
Important
Parts damaged by customer abuse are not covered by the warranty.
Troubleshooting the Problem
Record pertinent information about the notebook:
•Model and serial number.
•Operating system and version.
•Software version (stored in hidden file c:\version.inf).
•BIOS version.
•Accessories and peripherals used.
Analyze the problem:
•Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly.
•Separate Problems. If there are multiple symptoms, separate them into distinct problems.
•Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find possible causes.
!The
!The troubleshooting suggestions on page
Service Manual | Troubleshooting and Diagnostics |