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| Call Center: |
| Repair Center: |
| Repair Center: |
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Symptom |
| Suggestions |
| Likely Causes |
| Comments |
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Display |
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Dark display, no light. |
| Make sure notebook is turned |
| Display cable |
| Check cable connections. |
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| on and warmed up. |
| connection. |
| Replace SDRAM modules. |
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| Check power supply. |
| SDRAM modules. |
| Make sure CPU module is |
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| Make sure SDRAM modules |
| CPU module. |
| installed properly, replace |
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| are installed properly. |
| Display assembly. |
| CPU module. |
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| Adjust display brightness. |
| Motherboard. |
| Check display cable |
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| Press Fn+F5 several times. |
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| connections, replace display |
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| Try external monitor. |
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| assembly. |
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| If external monitor displays |
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| no image, replace |
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| motherboard. |
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White display. |
| Adjust display brightness. |
| Display assembly. |
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| Switchboard PCA. |
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Erratic display. |
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| Display cable |
| Check display cable |
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| connection. |
| connection. |
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| Switchboard PCA. |
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| Display assembly. |
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| Motherboard. |
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Bright or missing |
| See quality statement on |
| Display cable |
| Check display cable |
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pixels or lines. |
| page |
| connection. |
| connection. |
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| Display assembly. |
| See quality statement on |
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Punctured display. |
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| Declared to be caused by |
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| customer abuse. |
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Vertical crack near |
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| Usually caused by |
| Declared to be caused by |
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center of display. |
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| closing display with |
| customer abuse. |
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| keyboard. |
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Scratched display |
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| Declared to be caused by |
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glass. |
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| customer abuse. |
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Local area of dark or |
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| Caused by excessive |
| Declared to be caused by |
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light discoloration |
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| pressure applied to |
| customer abuse. |
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visible when display |
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| area on screen. |
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is on. |
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External display does |
| Check connections. |
| External display. |
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not work. |
| Press Fn+F5 several times. |
| Motherboard. |
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| Try display on another |
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| computer. |
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Hard disk |
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Hard disk never spins. |
| Check power source. |
| Hard drive or |
| If drive case is damaged, |
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| Remove and reinstall hard |
| connector. |
| drive may not operate |
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| drive. Check connector. |
| Motherboard. |
| properly. |
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Hard disk makes |
| Back up disk immediately. |
| Hard drive. | Check notebook and drive for |
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clunking or scratching |
| Was notebook or drive |
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| evidence of customer abuse. |
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noise. |
| dropped? |
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Hard disk makes |
| Back up disk immediately. |
| Depends on noise |
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buzzing or whining |
| Check hard disk installation. |
| source. |
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noise. |
| Check for alternate noise |
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| sources, such as PCMCIA |
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| drive or fan. |
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| Service Manual |