HP 810-350se, 120-1000z, 120-1031 Using the Help and Support Center, Accessing Support on the Web

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Getting More Information

Using the Help and Support Center

(Select models only)

Information about your computer is in the Help and Support Center. Here, you can find links to driver updates, access to technical support options, and information about commonly asked questions.

To open the Help and Support Center:

￿Press the Help button (select models only) on your keyboard.

Or

￿Click the Start button, and then click Help and Support.

Accessing Support on the Web

You can find information for your computer by using the Internet to access the Support Web site address listed in the Limited Warranty and Support Guide, or use the following steps:

1Go to http://www.hp.com/support in your Web browser.

2Select your country/region and language.

3Click Support and Drivers.

4 Enter the model number of your computer, and then click Search

. Click an item to

view it.

 

Finding Guides on the Web

You can find guides for your computer by using the Internet to access the Support Web site:

1Go to the Support Web site and search for your model number using the previous procedure.

2Click Manuals.

3Locate the manual you want, and then do one of the following:

￿Click the title to display the file in Adobe® Acrobat® Reader (which you can download from the Manuals page if it is not currently installed on your computer).

Or

￿Right-click the title, click Save Target As, specify a location on the computer where you want to save the file, rename the file (retaining the .pdf extension), and then click Save.

Getting More Information 25

Image 29 Contents
Getting Started USA Table of Contents Iv Getting Started features vary by model Checking the Computer Installation Setting Up Your ComputerConnecting other devices to the computer Ethernet Network Icon/label Description and functionAudio connectors Icon/label Description and function Connecting Speakers or MicrophonesConnecting speakers Connecting a microphone Connecting headphonesSetting up a wireless network connection Connecting to a NetworkSetting up a wired Ethernet network connection Connecting the Television Signal and Video Cables Connecting a ModemVideo Icon/label Description and function Audio input Television Icon/label Description and function Input Television Icon/label Description and function OutputCallouts Connecting the TV signal source without a set-top boxCallouts Using an external IR receiver Using an infrared receiver IR blasterPreparing to Use Your Computer Restarting the Computer Connecting to the InternetTurning Off the Computer Click All Programs, and then click Internet Explorer Click Online Services, and then click Get OnlineSelecting the Microphone Adjusting the Speaker VolumeAdjusting microphone recording level in Windows Protecting Your Computer Using passwordsComputer risk Computer feature Using firewall software Using antivirus softwareInstalling critical security updates Setting Up User AccountsGuidelines for Installing Software and Hardware Devices Page Using the Memory Card Reader Special Features of Your ComputerPage Using LightScribe Technology Using a Vertical CD/DVD DriveUsing the Remote Control Accessing Support on the Web Using the Help and Support CenterFinding Guides on the Web Click Support and DriversUsing HP Advisor Software Using the PC Help & Tools FolderFinding Onscreen Guides Click All Programs Click User GuidesUsing the Computer with Safety and Comfort Getting Started features vary by model Troubleshooting Computer Problems Troubleshooting and MaintenanceComputer does not start Symptom Possible solutionClick Start Task Manager End TaskSymptom PowerScreen Resolution Display monitorKeyboard and mouse with cable Possible solution For a mouse with a roller ball Wireless keyboard and mousePossible solution Check for these problems For an optical mouseLED light, and hold it for Connection was Audio and speakers Then click Open Volume MixerInternet access CD and DVD drives CD and DVD drives Select Search automatically for updated driver Update Driver SoftwareVideo SoftwareHardware installation Performance Bluetooth Devices Wireless devicesCheck mark in the My device is set up and ready to RemoveMemory card reader Remote controlUpdating drivers Software TroubleshootingSoftware repair overview Click System protection Microsoft System RestoreClick Software Program Reinstallation Software program and hardware driver reinstallationMaintenance tasks MaintenanceWeekly MonthlyCreating system recovery discs Creating data backup discsCleaning the computer and monitor Keeping the Computer Free of Dust, Dirt, and HeatCleaning the keyboard and mouse System RecoveryCleaning the computer vents System recovery options Creating recovery discsSystem recovery from the Windows 7 Start Menu Starting system recovery from user-created recovery discs Additional Troubleshooting Performing the Post-Recovery ProcedureWindows 7 Troubleshooting Tools HP Support AssistantIndex See audio speakers Checking installation Page Page Power to make a change
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