HP h9-1355, 120-1000z, 120-1031, 120-1150xt Software program and hardware driver reinstallation

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For more information about software restore points:

1Click the Start button, and then click Help and Support.

2Type system restore in the Search Help box, and then press Enter.

Software program and hardware driver reinstallation

If an individual factory-installed software program or hardware driver is damaged, you can reinstall it by using the Recovery Manager program (select models only).

NOTE: Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs.

Before you uninstall a program, be sure you have a way to reinstall it. Check that it is still available from where you initially installed it (for example, discs or the Internet). Or check that the program is in the list of programs you can reinstall from the Recovery Manager.

To check the list of installable programs in the Recovery Manager:

1Click the Start button, All Programs, Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue.

2Under I need help immediately, click Software Program Reinstallation.

3Click Next at the Welcome screen.

A list of programs opens. Check whether your program is there.

To uninstall a program:

1Close all software programs and folders.

2Uninstall the damaged program:

a Click the Start button, and then click Control Panel. b Under Programs, click Uninstall a program.

c Select the program you want to remove, and then click Uninstall.

dClick Yes if you want to continue with the uninstall process. To reinstall a program using the Recovery Manager:

1Click the Start button, click All Programs, click Recovery Manager, and then click Recovery Manager.

2Click Software Program Reinstallation.

3Click Next at the Welcome screen.

4Choose the program you want to install, click Next, and follow the onscreen instructions.

5When you have finished reinstalling, restart the computer.

NOTE: Do not skip this last step. You must restart the computer after recovering software programs or hardware drivers.

Troubleshooting and Maintenance 47

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Contents
Getting Started USA Table of Contents Iv Getting Started features vary by model Checking the Computer Installation Setting Up Your ComputerConnecting other devices to the computer Ethernet Network Icon/label Description and functionConnecting Speakers or Microphones Connecting speakersAudio connectors Icon/label Description and function Connecting a microphone Connecting headphonesConnecting to a Network Setting up a wired Ethernet network connectionSetting up a wireless network connection Connecting the Television Signal and Video Cables Connecting a ModemVideo Icon/label Description and function Audio input Television Icon/label Description and function Input Television Icon/label Description and function OutputCallouts Connecting the TV signal source without a set-top boxCallouts Using an external IR receiver Using an infrared receiver IR blasterPreparing to Use Your Computer Connecting to the Internet Turning Off the ComputerRestarting the Computer Click All Programs, and then click Internet Explorer Click Online Services, and then click Get OnlineAdjusting the Speaker Volume Adjusting microphone recording level in WindowsSelecting the Microphone Using passwords Computer risk Computer featureProtecting Your Computer Using firewall software Using antivirus softwareSetting Up User Accounts Guidelines for Installing Software and Hardware DevicesInstalling critical security updates Page Using the Memory Card Reader Special Features of Your ComputerPage Using LightScribe Technology Using a Vertical CD/DVD DriveUsing the Remote Control Click Support and Drivers Using the Help and Support CenterAccessing Support on the Web Finding Guides on the WebClick All Programs Click User Guides Using the PC Help & Tools FolderUsing HP Advisor Software Finding Onscreen GuidesUsing the Computer with Safety and Comfort Getting Started features vary by model Troubleshooting Computer Problems Troubleshooting and MaintenanceEnd Task Symptom Possible solutionComputer does not start Click Start Task ManagerDisplay monitor PowerSymptom Screen ResolutionKeyboard and mouse with cable For an optical mouse Wireless keyboard and mousePossible solution For a mouse with a roller ball Possible solution Check for these problemsLED light, and hold it for Connection was Audio and speakers Then click Open Volume MixerInternet access CD and DVD drives CD and DVD drives Software Update Driver SoftwareSelect Search automatically for updated driver VideoHardware installation Performance Remove Wireless devicesBluetooth Devices Check mark in the My device is set up and ready toMemory card reader Remote controlSoftware Troubleshooting Software repair overviewUpdating drivers Click System protection Microsoft System RestoreClick Software Program Reinstallation Software program and hardware driver reinstallationMonthly MaintenanceMaintenance tasks WeeklyKeeping the Computer Free of Dust, Dirt, and Heat Creating data backup discsCreating system recovery discs Cleaning the computer and monitorSystem Recovery Cleaning the computer ventsCleaning the keyboard and mouse System recovery options Creating recovery discsSystem recovery from the Windows 7 Start Menu Starting system recovery from user-created recovery discs HP Support Assistant Performing the Post-Recovery ProcedureAdditional Troubleshooting Windows 7 Troubleshooting ToolsIndex See audio speakers Checking installation Page Page Power to make a change
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