Computer does not start
Symptom | Possible solution |
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Computer will not turn | Ensure that the cables connecting the computer to the external |
on or start. | power source are plugged in properly. |
| When the cables connecting the computer to the external |
| power source are plugged in properly, and the wall outlet is |
| functioning, the green power supply light on the back of the |
| computer should be on; if it is not, refer to the Limited Warranty |
| and Support Guide to contact Support. |
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| If the display (monitor) is blank, the monitor may not be |
| properly connected. Connect the monitor to the computer, plug |
| it in, and turn it on. See “Display (monitor)” on page 31. |
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| Set the line voltage selection switch to the correct setting for |
| your country/region, or refer to the Limited Warranty and |
| Support Guide to contact Support. |
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| Test the wall outlet by connecting a different electrical |
| device to it. |
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Computer seems to be | Use the Windows Task Manager to close any programs not |
locked up and is not | responding, or restart the computer: |
responding. | 1 Press the Ctrl, Alt, and Delete keys on the keyboard |
| |
| simultaneously. |
| 2 Click Start Task Manager. |
| 3 Select the program that is not responding, and then click |
| End Task. |
| If closing programs does not work, restart the computer: |
| 1 Press the Ctrl, Alt, and Delete keys on the keyboard |
| simultaneously. |
| 2 Click the Arrow button next to the red Shut Down button, |
| and then click Restart. |
| Or |
| 1 Press and hold the On button for 5 or more seconds to turn |
| off the computer. |
| 2 Press the On button to start the computer. |
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Error message: Hard | Refer to the Limited Warranty and Support Guide to contact |
disk drive error. | Support. |
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