HP 810-160, 120-1000z, 120-1031, 120-1150xt, 120-1134, 120-1133w, 120-1333w, 120-1132 Internet access

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Internet access

Symptom

Possible solution

 

 

I cannot connect to the Internet.

Contact your ISP for assistance.

Verify that you are using the proper cables for your Internet connection type. Your computer may have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable while the network adapter uses a network cable to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not plug a network cable into a telephone service line; doing so may damage the network adapter.

For more information about connecting to the Internet, open the Help and Support Center; see “Using the Help and Support Center” on page 25.

Run the wireless setup wizard:

1Click the Start button, and then click Control Panel.

2Click Network and Internet, and then click Network and Sharing Center.

3In the Network and Sharing Center window, click Set up a connection or network to open the wizard.

4Follow the onscreen instructions.

Use Device Manager to verify that the integrated WLAN device is installed on the computer correctly:

1Click the Start button.

2Type Device Manager into the Start Search box, and then click Device Manager.

3Click Network adapters. Your WLAN device should be listed here. The WLAN device may include the term wireless, wireless LAN, or 802.11.

4Click the Start button.

5Type Network and Sharing Center into the Start Search box, and then click Network and Sharing Center to open the Network and Sharing Center window.

6Click Connect to a network, and then follow the onscreen instructions.

If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer.

Try to connect again later, or contact your ISP for assistance.

Troubleshooting and Maintenance 37

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Contents Getting Started USA Table of Contents Iv Getting Started features vary by model Checking the Computer Installation Setting Up Your ComputerConnecting other devices to the computer Ethernet Network Icon/label Description and functionAudio connectors Icon/label Description and function Connecting Speakers or MicrophonesConnecting speakers Connecting a microphone Connecting headphonesSetting up a wireless network connection Connecting to a NetworkSetting up a wired Ethernet network connection Connecting the Television Signal and Video Cables Connecting a ModemVideo Icon/label Description and function Audio input Television Icon/label Description and function Input Television Icon/label Description and function OutputCallouts Connecting the TV signal source without a set-top boxCallouts Using an external IR receiver Using an infrared receiver IR blasterPreparing to Use Your Computer Restarting the Computer Connecting to the InternetTurning Off the Computer Click All Programs, and then click Internet Explorer Click Online Services, and then click Get OnlineSelecting the Microphone Adjusting the Speaker VolumeAdjusting microphone recording level in Windows Protecting Your Computer Using passwordsComputer risk Computer feature Using firewall software Using antivirus softwareInstalling critical security updates Setting Up User AccountsGuidelines for Installing Software and Hardware Devices Page Using the Memory Card Reader Special Features of Your ComputerPage Using LightScribe Technology Using a Vertical CD/DVD DriveUsing the Remote Control Accessing Support on the Web Using the Help and Support CenterFinding Guides on the Web Click Support and DriversUsing HP Advisor Software Using the PC Help & Tools FolderFinding Onscreen Guides Click All Programs Click User GuidesUsing the Computer with Safety and Comfort Getting Started features vary by model Troubleshooting Computer Problems Troubleshooting and MaintenanceComputer does not start Symptom Possible solutionClick Start Task Manager End TaskSymptom PowerScreen Resolution Display monitorKeyboard and mouse with cable Possible solution For a mouse with a roller ball Wireless keyboard and mousePossible solution Check for these problems For an optical mouseLED light, and hold it for Connection was Audio and speakers Then click Open Volume MixerInternet access CD and DVD drives CD and DVD drives Select Search automatically for updated driver Update Driver SoftwareVideo SoftwareHardware installation Performance Bluetooth Devices Wireless devicesCheck mark in the My device is set up and ready to RemoveMemory card reader Remote controlUpdating drivers Software TroubleshootingSoftware repair overview Click System protection Microsoft System RestoreClick Software Program Reinstallation Software program and hardware driver reinstallationMaintenance tasks MaintenanceWeekly MonthlyCreating system recovery discs Creating data backup discsCleaning the computer and monitor Keeping the Computer Free of Dust, Dirt, and HeatCleaning the keyboard and mouse System RecoveryCleaning the computer vents System recovery options Creating recovery discsSystem recovery from the Windows 7 Start Menu Starting system recovery from user-created recovery discs Additional Troubleshooting Performing the Post-Recovery ProcedureWindows 7 Troubleshooting Tools HP Support AssistantIndex See audio speakers Checking installation Page Page Power to make a change
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CQ5700Y, CQ5715F, 810-145qe, 810-270st, CQ5500F specifications

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