HP 810-209, 120-1000z, 120-1031 Troubleshooting and Maintenance, Troubleshooting Computer Problems

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Troubleshooting and Maintenance

This section contains:

￿Troubleshooting tables in “Troubleshooting Computer Problems” below.

￿Software repair information in “Software Troubleshooting” on page 45.

￿Maintenance information and guidelines in “Maintenance” on page 48.

For more information, refer to the Help and Support Center or access the Support Web site; see “Getting More Information” on page 25.

Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer.

Troubleshooting Computer Problems

The following tables present some symptoms of issues you may encounter while installing, starting up, or using your computer. The tables also provide possible solutions you can try.

The troubleshooting tables appear in the following order:

￿“Computer does not start” on page 30

￿“Power” on page 31

￿“Display (monitor)” on page 31

￿“Keyboard and mouse (with cable)” on page 32

￿“Wireless keyboard and mouse” on page 33

￿“Audio and speakers” on page 36

￿“Internet access” on page 37

￿“CD and DVD drives” on page 38

￿“Video” on page 40

￿“Hardware installation” on page 41

￿“Performance” on page 42

￿“Wireless devices” on page 43

￿“Remote control” on page 44

￿“Memory card reader” on page 44

Troubleshooting and Maintenance 29

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Contents Getting Started USA Table of Contents Iv Getting Started features vary by model Checking the Computer Installation Setting Up Your ComputerConnecting other devices to the computer Ethernet Network Icon/label Description and functionConnecting Speakers or Microphones Connecting speakersAudio connectors Icon/label Description and function Connecting a microphone Connecting headphonesConnecting to a Network Setting up a wired Ethernet network connectionSetting up a wireless network connection Connecting the Television Signal and Video Cables Connecting a ModemVideo Icon/label Description and function Audio input Television Icon/label Description and function Input Television Icon/label Description and function OutputCallouts Connecting the TV signal source without a set-top boxCallouts Using an external IR receiver Using an infrared receiver IR blasterPreparing to Use Your Computer Connecting to the Internet Turning Off the ComputerRestarting the Computer Click All Programs, and then click Internet Explorer Click Online Services, and then click Get OnlineAdjusting the Speaker Volume Adjusting microphone recording level in WindowsSelecting the Microphone Using passwords Computer risk Computer featureProtecting Your Computer Using firewall software Using antivirus softwareSetting Up User Accounts Guidelines for Installing Software and Hardware DevicesInstalling critical security updates Page Using the Memory Card Reader Special Features of Your ComputerPage Using LightScribe Technology Using a Vertical CD/DVD DriveUsing the Remote Control Accessing Support on the Web Using the Help and Support CenterFinding Guides on the Web Click Support and DriversUsing HP Advisor Software Using the PC Help & Tools FolderFinding Onscreen Guides Click All Programs Click User GuidesUsing the Computer with Safety and Comfort Getting Started features vary by model Troubleshooting Computer Problems Troubleshooting and MaintenanceComputer does not start Symptom Possible solutionClick Start Task Manager End TaskSymptom PowerScreen Resolution Display monitorKeyboard and mouse with cable Possible solution For a mouse with a roller ball Wireless keyboard and mousePossible solution Check for these problems For an optical mouseLED light, and hold it for Connection was Audio and speakers Then click Open Volume MixerInternet access CD and DVD drives CD and DVD drives Select Search automatically for updated driver Update Driver SoftwareVideo SoftwareHardware installation Performance Bluetooth Devices Wireless devicesCheck mark in the My device is set up and ready to RemoveMemory card reader Remote controlSoftware Troubleshooting Software repair overviewUpdating drivers Click System protection Microsoft System RestoreClick Software Program Reinstallation Software program and hardware driver reinstallationMaintenance tasks MaintenanceWeekly MonthlyCreating system recovery discs Creating data backup discsCleaning the computer and monitor Keeping the Computer Free of Dust, Dirt, and HeatSystem Recovery Cleaning the computer ventsCleaning the keyboard and mouse System recovery options Creating recovery discsSystem recovery from the Windows 7 Start Menu Starting system recovery from user-created recovery discs Additional Troubleshooting Performing the Post-Recovery ProcedureWindows 7 Troubleshooting Tools HP Support AssistantIndex See audio speakers Checking installation Page Page Power to make a change
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CQ5700Y, CQ5715F, 810-145qe, 810-270st, CQ5500F specifications

HP has long been a recognized name in the realm of personal computers, providing a variety of models catering to different user needs. Among these are the HP a1777c, a1747c, CQ5102F, SR5027CL, and SR5127CL, each boasting unique features, technologies, and characteristics that make them suitable for various tasks.

The HP a1777c is a compact all-in-one desktop that features a 20-inch display, making it an ideal choice for those who value space-saving designs. It is powered by an AMD Athlon 64 processor, which provides sufficient performance for everyday computing tasks like web browsing, document editing, and multimedia playback. The integrated graphics enhance user experience, while the 4GB RAM ensures smooth multitasking capabilities, enabling users to run several applications simultaneously.

On the other hand, the HP a1747c is another compact option designed for performance. It features an Athlon 64 processor and comes equipped with a larger 250GB hard drive, enabling ample storage for files, applications, and media. This model also encompasses a 19-inch monitor, making it slightly smaller in screen size than the a1777c. Its integrated audio and video capabilities cater to users who engage in light gaming and entertainment.

For those seeking an efficient and budget-friendly choice, the HP CQ5102F stands out. It features an AMD Sempron processor, and while it may not boast the raw power of its counterparts, it is perfect for casual users who primarily engage in web browsing and content consumption. The CQ5102F typically houses 2GB of RAM, which can be upgraded for improved performance, while its compact design allows for easy placement in smaller workspaces.

The HP SR5027CL and SR5127CL models are tailored for users requiring robust performance for demanding applications. Both feature dual-core processors, offering enhanced speed for multitasking and gaming. The SR5027CL generally comes with 500GB of storage, while the SR5127CL may provide even larger HDD options, catering to users with extensive media libraries. With support for discrete graphics cards, these models excel in gaming and graphic design tasks.

In summary, the HP a1777c, a1747c, CQ5102F, SR5027CL, and SR5127CL each cater to different user requirements. Whether it is the compact all-in-one design of the a1777c, the budget-friendly nature of the CQ5102F, or the robust capabilities of the SR models, HP continues to deliver versatile solutions for a wide range of computing needs.