HP dc5850 manual Cannot format diskette Cause Solution, Cannot Boot to Diskette Cause Solution

Page 22

Table 2-3Solving Diskette Problems (continued)

Cannot format diskette.

Cause

Solution

 

 

Invalid media reported.

When formatting a disk in MS-DOS, you may need to specify

 

diskette capacity. For example, to format a 1.44-MB diskette,

 

type the following command at the MS-DOS prompt:

 

FORMAT A: /F:1440

 

 

Disk may be write-protected.

Open the locking device on the diskette.

 

 

Legacy diskette writes are disabled in Computer Setup.

Enter Computer Setup and enable Legacy Diskette Write in

 

Storage > Storage Options.

 

 

A problem has occurred with a disk transaction.

 

 

 

Cause

Solution

 

 

The directory structure is bad, or there is a problem with a file. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-

 

checking, click Check Now.

 

In Microsoft Windows Vista, right-click Start, click Explore,

 

and right-click on a drive. Select Properties then select the

 

Tools tab. Under Error-checking click Check Now.

 

 

Diskette drive cannot read a diskette.

 

 

 

Cause

Solution

 

 

You are using the wrong diskette type for the drive type.

Check the type of drive that you are using and use the correct

 

diskette type.

 

 

You are reading the wrong drive.

Check the drive letter in the path statement.

 

 

Diskette is damaged.

Replace the diskette with a new one.

 

 

“Invalid system disk” message is displayed.

 

 

 

Cause

Solution

 

 

A diskette that does not contain the system files needed to start

When drive activity stops, remove the diskette and press the

the computer has been inserted in the drive.

Spacebar. The computer should start up.

 

 

Diskette error has occurred.

Restart the computer by pressing the power button.

 

 

Cannot Boot to Diskette.

 

 

 

Cause

Solution

 

 

Diskette is not bootable.

Replace with a bootable diskette.

 

 

16 Chapter 2 Troubleshooting Without Diagnostics

ENWW

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Contents Troubleshooting Guide dc5850 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Enww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Diskette drive cannot read a diskette Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Invalid system disk message is displayed Cause SolutionSecurity Password Options Storage Boot OrderBoot Storage Storage Options Removable MediaHard drive error occurs Cause Solution Solving Hard Drive Problems4Solving Hard Drive Problems Disk transaction problem Cause SolutionStorage Boot Order list Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution 5Solving Media Card Reader Problems Solving Media Card Reader ProblemsSolving Media Card Reader Problems Can not write to the media card Cause SolutionEnww 6Solving Display Problems Solving Display ProblemsSolving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Out of Range displays on screen Cause Solution Install the video drivers included in the upgrade kitImage is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalCertain typed symbols do not appear correct Cause Solution 7Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Sound cuts in and out Cause SolutionLine-in jack is not functioning properly Cause Solution Unsaved dataSolving Printer Problems Solving Printer Problems8Solving Printer Problems 10Solving Mouse Problems Solving Keyboard and Mouse Problems9Solving Keyboard Problems Select Shut DownSolving Keyboard and Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Once bad card is identified, remove and replace bad Solving Hardware Installation ProblemsGoes away Option card12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Drivers for a new expansion board were installedNetwork controller requires drivers Solving Memory Problems Solving Memory Problems13Solving Memory Problems Enww 14Solving Processor Problems Solving Processor ProblemsSolving Processor Problems Some fans only operate when needed15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution USB Drive Key not found identified Cause Solution Solving Drive Key Problems16Solving Drive Key Problems System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Double-clickAgere Systems PCI-SV92PP Soft Solving Internet Access ProblemsClick on System and Maintenance ModemSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Table A-1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionMemory modules, replace the system If the error persists after replacingMemory modules BoardVerify monitor is attached and turned Flash Screen Image Corrupted Flash Screen image has errorsClear CMOS. See Appendix B Replace the graphics card if possibleUnder Storage DPS Self-test Enww Activity Beeps Possible Cause Recommended Action Table A-2Diagnostic Front Panel LEDs and Audible CodesIs not spinning, make sure the fans cable is Replace one device at a time and repeat This procedure until failure occurs. ReplaceDevice that is causing the failure Continue adding devices one at a time toProperly connected to the system board Check that both power supply cables areProblem persists, replace the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosLocate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonDrive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex Index
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