HP dc5850 manual Memory modules, If the error persists after replacing, Board, XMM2 and XMM1

Page 56

Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

164-MemorySize Error

Memory amount has changed since the last

Press the F1 key to save the memory

 

boot (memory added or removed).

changes.

 

 

 

 

164-MemorySize Error

Memory configuration incorrect.

1.

Run Computer Setup or Windows

 

 

 

utilities.

 

 

2.

Make sure the memory module(s) are

 

 

 

installed properly.

 

 

3.

If third-party memory has been added,

 

 

 

test using HP-only memory.

 

 

4.

Verify proper memory module type.

 

 

 

 

201-Memory Error

RAM failure.

1.

Run Computer Setup or Windows

 

 

 

utilities.

 

 

2.

Ensure memory modules are correctly

 

 

 

installed.

 

 

3.

Verify proper memory module type.

 

 

4.

Remove and replace the identified faulty

 

 

 

memory module(s).

 

 

5.

If the error persists after replacing

 

 

 

memory modules, replace the system

 

 

 

board.

 

 

 

 

213-Incompatible Memory Module in

A memory module in memory socket

1.

Verify proper memory module type.

Memory Socket(s) X, X, ...

identified in the error message is missing

2.

Try another memory socket.

 

critical SPD information, or is incompatible

 

with the chipset.

3.

Replace DIMM with a module

 

 

 

 

 

conforming to the SPD standard.

 

 

 

214-DIMM Configuration Warning

Populated DIMM Configuration is not

Rearrange the DIMMs so that each channel

 

optimized.

has the same amount of memory.

 

 

 

215-DIMM Configuration Error

Populated DIMM configuration is not

Remove power from the system and reinstall

 

optimized.

memory modules. Populate modules starting

 

 

with slot XMM4, then XMM3, followed by slots

 

 

XMM2 and XMM1.

 

 

 

 

219-ECC Memory Module Detected ECC

Recently added memory module(s) support

1.

If additional memory was recently

Modules not supported on this Platform

ECC memory error correction.

 

added, remove it to see if the problem

 

 

 

remains.

 

 

2.

Check product documentation for

 

 

 

memory support information.

 

 

 

 

301-Keyboard Error

Keyboard failure.

1.

Reconnect keyboard with computer

 

 

 

turned off.

 

 

2.

Check connector for bent or missing

 

 

 

pins.

 

 

3.

Ensure that none of the keys are

 

 

 

depressed.

 

 

4.

Replace keyboard.

 

 

 

 

50 Appendix A POST Error Messages

ENWW

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Contents Troubleshooting Guide dc5850 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Protecting the Software Protecting the SoftwareSelect a language and click Download HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Poor performance is experienced Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cause Solution Enww Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems 3Solving Diskette Problems Solving Diskette ProblemsSolving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionStorage Boot Order BootSecurity Password Options Storage Storage Options Removable MediaSolving Hard Drive Problems 4Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionSolving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionEnww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Install the video drivers included in the upgrade kit Image is not centered Cause SolutionOut of Range displays on screen Cause Solution Select ImageControl/ Horizontal Position or VerticalCertain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionLine-in jack is not functioning properly Cause Solution Unsaved data8Solving Printer Problems Solving Printer ProblemsSolving Printer Problems Solving Keyboard and Mouse Problems 9Solving Keyboard Problems10Solving Mouse Problems Select Shut DownSolving Keyboard and Mouse Problems Computer will not start Cause Solution Solving Hardware Installation Problems11Solving Hardware Installation Problems Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option cardWake-on-LAN feature is not functioning Cause Solution Solving Network Problems12Solving Network Problems Diagnostics reports a failure Cause Solution Solving Network ProblemsNetwork status link light never flashes Cause Solution Network controller requires drivers Drivers for a new expansion board were installedNew network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems Enww Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when neededMode in Security Password Options Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Cannot eject compact disc tray-load unit Cause Solution Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Solving Drive Key Problems 16Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause Solution17Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Front Panel Component Problems Unable to connect to the Internet Cause Solution Solving Internet Access Problems18Solving Internet Access Problems Solving Internet Access Problems Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft ModemSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionIf the error persists after replacing Memory modulesMemory modules, replace the system BoardFlash Screen Image Corrupted Flash Screen image has errors Clear CMOS. See Appendix BVerify monitor is attached and turned Replace the graphics card if possibleUnder Storage DPS Self-test Enww Is not spinning, make sure the fans cable is Table A-2Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action This procedure until failure occurs. Replace Device that is causing the failureReplace one device at a time and repeat Continue adding devices one at a time toCheck that both power supply cables are Problem persists, replace the system boardProperly connected to the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosLocate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonDrive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex Index
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dc5850 specifications

The HP dc5850 is a desktop computer that was designed for business environments, offering a blend of performance, reliability, and efficiency. Released during the height of the mid-2000s, this system is powered by AMD processors, particularly the Athlon or Phenom series, which ensures that it can handle various computational tasks with ease.

The dc5850 features a compact chassis that adheres to the Microtower form factor. This design not only saves space but also allows for easier upgrades and maintenance. The unit typically supports a range of RAM configurations, with options for up to 8GB of DDR2 memory. This flexibility enables the user to tailor the system's performance according to their needs, whether for basic office tasks or more demanding applications.

Storage options on the HP dc5850 include a 3.5-inch HDD that can accommodate substantial data, with capacities typically ranging from 160GB to 1TB. The inclusion of a SATA interface ensures fast data transfer rates, which is essential for improving overall system performance. Moreover, the dc5850 boasts multiple USB ports, including USB 2.0 and sometimes even USB 3.0, facilitating easy connectivity with peripherals such as printers, scanners, and external drives.

Graphics capabilities on the dc5850 are generally provided by integrated solutions, although users have the option to add discrete graphics cards for enhanced performance in visual tasks. The system often comes with integrated audio, which supports basic multimedia needs without requiring additional sound cards.

In terms of connectivity, the HP dc5850 features built-in Ethernet for wired networking and may also offer options for Wi-Fi capabilities via PCI expansion slots. This makes it suitable for networked business environments, enabling seamless integration into office infrastructures.

The system is designed with energy efficiency in mind, complying with various environmental standards, thereby reducing its carbon footprint. This aspect may also lead to lower operational costs for businesses focused on sustainability.

Overall, the HP dc5850 stands out as a versatile desktop solution, catering to the essential needs of small to medium-sized businesses. With its combination of performance, expandability, and energy efficiency, it remains a noteworthy choice for users seeking reliable computing power in a compact and manageable form.
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