HP dc5850 manual 7Solving Audio Problems, Sound cuts in and out Cause Solution

Page 33

Solving Audio Problems

If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.

Table 2-7Solving Audio Problems

Sound cuts in and out.

Cause

Solution

 

 

Processor resources are being used by other open

Shut down all open processor-intensive applications.

applications.

 

 

 

 

Direct sound latency, common in many media player

In Windows XP only:

applications.

1.

From the Control Panel, select Sounds and Audio

 

 

 

Devices.

 

2.

On the Audio tab, select a device from the Sound

 

 

Playback list.

 

3.

Click the Advanced button and select the Performance

 

 

tab.

 

4.

Set the Hardware acceleration slider to None and the

 

 

Sample rate conversion quality slider to Good and

 

 

retest the audio.

 

5.

Set the Hardware acceleration slider to Full and the

 

 

Sample rate conversion quality slider to Best and

 

 

retest the audio.

 

 

 

Sound does not come out of the speaker or headphones.

Cause

Solution

 

 

Software volume control is turned down or muted.

Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.

Audio is hidden in Computer Setup.

Enable the audio in Computer Setup: Security >

 

Device Security > Audio.

 

 

The external speakers are not turned on.

Turn on the external speakers.

 

 

The audio device may be connected to the wrong jack on the

Ensure that the device is connected to the correct jack on the

rear of the computer.

rear of the computer.

 

 

External speakers plugged into the wrong audio jack on a

See the sound card documentation for proper speaker

recently installed sound card.

connection.

 

 

Digital CD audio is not enabled.

Enable digital CD audio. In the Device Manager, right-click on

 

the CD/DVD device and select Properties. Make sure Enable

 

digital CD audio for this CD-ROM device is checked.

 

 

Headphones or devices connected to the line-out connector

Turn on and use headphones or external speakers, if

mute the internal speaker.

connected, or disconnect headphones or external speakers.

 

 

Internal speaker is disabled in Computer Setup.

Enable the internal speaker in Computer Setup. Select

 

Advanced > Device Options > Internal Speaker.

 

 

Computer is in standby mode.

Press the power button to resume from standby mode.

 

 

ENWW

Solving Audio Problems 27

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Contents Troubleshooting Guide dc5850 Models Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting CmosHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Protecting the Software Select a language and click DownloadProtecting the Software HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution Solving General Problems There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Enww Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Problem has occurred with a disk transaction Cause Solution Cannot format diskette Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionBoot Storage Boot OrderSecurity Password Options Storage Storage Options Removable Media4Solving Hard Drive Problems Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionNonsystem disk/NTLDR missing message Cause Solution Solving Hard Drive ProblemsStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionEnww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Image is not centered Cause Solution Install the video drivers included in the upgrade kitOut of Range displays on screen Cause Solution Select ImageControl/ Horizontal Position or VerticalCertain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionUnsaved data Line-in jack is not functioning properly Cause SolutionSolving Printer Problems Solving Printer Problems8Solving Printer Problems 9Solving Keyboard Problems Solving Keyboard and Mouse Problems10Solving Mouse Problems Select Shut DownSolving Keyboard and Mouse Problems Solving Hardware Installation Problems 11Solving Hardware Installation ProblemsComputer will not start Cause Solution Goes away Solving Hardware Installation ProblemsOnce bad card is identified, remove and replace bad Option cardSolving Network Problems 12Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution Drivers for a new expansion board were installed New network card will not boot Cause SolutionNetwork controller requires drivers Solving Memory Problems Solving Memory Problems13Solving Memory Problems Enww Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when neededSolving CD-ROM and DVD Problems 15Solving CD-ROM and DVD ProblemsMode in Security Password Options Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solution 16Solving Drive Key Problems Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems Solving Internet Access Problems 18Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Click on System and Maintenance Solving Internet Access ProblemsDouble-clickAgere Systems PCI-SV92PP Soft Modem19Solving Software Problems Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionMemory modules If the error persists after replacingMemory modules, replace the system BoardClear CMOS. See Appendix B Flash Screen Image Corrupted Flash Screen image has errorsVerify monitor is attached and turned Replace the graphics card if possibleUnder Storage DPS Self-test Enww Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended ActionIs not spinning, make sure the fans cable is Device that is causing the failure This procedure until failure occurs. ReplaceReplace one device at a time and repeat Continue adding devices one at a time toProblem persists, replace the system board Check that both power supply cables areProperly connected to the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosFigure B-1 Cmos button Locate, press, and hold the Cmos button in for five secondsDrive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex Index
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dc5850 specifications

The HP dc5850 is a desktop computer that was designed for business environments, offering a blend of performance, reliability, and efficiency. Released during the height of the mid-2000s, this system is powered by AMD processors, particularly the Athlon or Phenom series, which ensures that it can handle various computational tasks with ease.

The dc5850 features a compact chassis that adheres to the Microtower form factor. This design not only saves space but also allows for easier upgrades and maintenance. The unit typically supports a range of RAM configurations, with options for up to 8GB of DDR2 memory. This flexibility enables the user to tailor the system's performance according to their needs, whether for basic office tasks or more demanding applications.

Storage options on the HP dc5850 include a 3.5-inch HDD that can accommodate substantial data, with capacities typically ranging from 160GB to 1TB. The inclusion of a SATA interface ensures fast data transfer rates, which is essential for improving overall system performance. Moreover, the dc5850 boasts multiple USB ports, including USB 2.0 and sometimes even USB 3.0, facilitating easy connectivity with peripherals such as printers, scanners, and external drives.

Graphics capabilities on the dc5850 are generally provided by integrated solutions, although users have the option to add discrete graphics cards for enhanced performance in visual tasks. The system often comes with integrated audio, which supports basic multimedia needs without requiring additional sound cards.

In terms of connectivity, the HP dc5850 features built-in Ethernet for wired networking and may also offer options for Wi-Fi capabilities via PCI expansion slots. This makes it suitable for networked business environments, enabling seamless integration into office infrastructures.

The system is designed with energy efficiency in mind, complying with various environmental standards, thereby reducing its carbon footprint. This aspect may also lead to lower operational costs for businesses focused on sustainability.

Overall, the HP dc5850 stands out as a versatile desktop solution, catering to the essential needs of small to medium-sized businesses. With its combination of performance, expandability, and energy efficiency, it remains a noteworthy choice for users seeking reliable computing power in a compact and manageable form.
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