HP dc5850 manual Post Numeric Codes and Text Messages, Table A-1Numeric Codes and Text Messages

Page 55

POST Numeric Codes and Text Messages

This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.

NOTE: The computer will beep once after a POST text message is displayed on the screen.

Table A-1Numeric Codes and Text Messages

Control panel message	Description	Recommended action

101-Option ROM Checksum Error	System ROM or expansion board option
	ROM checksum.

1.Verify the correct ROM.

2.Flash the ROM if needed.

3.If an expansion board was recently added, remove it to see if the problem remains.

4.Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 57.)

5.If the message disappears, there may be a problem with the expansion card.

6.Replace the system board.

110-Out of Memory Space for Option ROMs	Recently added PCI expansion card contains	1. If a PCI expansion card was recently
	an option ROM too large to download during		added, remove it to see if the problem
	POST.		remains.
		2.	In Computer Setup, set Advanced >
			Device Options > NIC PXE Option
			ROM Download to DISABLE to prevent
			PXE option ROM for the internal NIC
			from being downloaded during POST to
			free more memory for an expansion
			card's option ROM. Internal PXE option
			ROM is used for booting from the NIC to
			a PXE server.
		3.	Ensure the ACPI/USB Buffers @ Top of
			Memory setting in Computer Setup is
			enabled.

162-System Options Not Set	Configuration incorrect.	Run Computer Setup and check the
	RTC (real-time clock) battery may need to	configuration in Advanced > Onboard
	RTC (real-time clock) battery may need to	Devices.
	be replaced.

Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

163-Time & Date Not Set	Invalid time or date in configuration memory.
	RTC (real-time clock) battery may need to
	be replaced.

Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

ENWW	POST Numeric Codes and Text Messages 49

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Contents Troubleshooting Guide dc5850 Models Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting CmosHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Enww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Invalid system disk message is displayed Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Diskette drive cannot read a diskette Cause SolutionStorage Storage Options Removable Media Storage Boot OrderBoot Security Password OptionsDisk transaction problem Cause Solution Solving Hard Drive Problems4Solving Hard Drive Problems Hard drive error occurs Cause SolutionComputer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listComputer seems to be locked up Cause Solution Can not write to the media card Cause Solution Solving Media Card Reader ProblemsSolving Media Card Reader Problems 5Solving Media Card Reader ProblemsEnww Blank screen no video Cause Solution Solving Display ProblemsSolving Display Problems 6Solving Display ProblemsDim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Install the video drivers included in the upgrade kitImage is not centered Cause Solution Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution Sound cuts in and out Cause Solution Solving Audio ProblemsSolving Audio Problems 7Solving Audio ProblemsUnsaved data Line-in jack is not functioning properly Cause SolutionSolving Printer Problems Solving Printer Problems8Solving Printer Problems Select Shut Down Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse ProblemsSolving Keyboard and Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Option card Solving Hardware Installation ProblemsGoes away Once bad card is identified, remove and replace bad12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Drivers for a new expansion board were installedNetwork controller requires drivers Solving Memory Problems Solving Memory Problems13Solving Memory Problems Enww Some fans only operate when needed Solving Processor ProblemsSolving Processor Problems 14Solving Processor Problems15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution System will not boot from USB Drive Key Cause Solution Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Modem Solving Internet Access ProblemsClick on System and Maintenance Double-clickAgere Systems PCI-SV92PP Soft 19Solving Software Problems Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Control panel message Description Recommended action Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Table A-1Numeric Codes and Text MessagesBoard If the error persists after replacingMemory modules Memory modules, replace the systemReplace the graphics card if possible Flash Screen Image Corrupted Flash Screen image has errorsClear CMOS. See Appendix B Verify monitor is attached and turnedUnder Storage DPS Self-test Enww Activity Beeps Possible Cause Recommended Action Table A-2Diagnostic Front Panel LEDs and Audible CodesIs not spinning, make sure the fans cable is Continue adding devices one at a time to This procedure until failure occurs. ReplaceDevice that is causing the failure Replace one device at a time and repeatCheck to see if the 5Vaux light on Check that both power supply cables areProblem persists, replace the system board Properly connected to the system boardCmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosFigure B-1 Cmos button Locate, press, and hold the Cmos button in for five secondsDrive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex Index

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