HP dc5850 manual HP Insight Diagnostics

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1 Computer Diagnostic Features

HP Insight Diagnostics

NOTE: HP Insight Diagnostics is included on CD with some computer models only.

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

NOTE: Third party devices may not be detected by HP Insight Diagnostics.

Accessing HP Insight Diagnostics

To access HP Insight Diagnostics, you must create a Recovery Disc Set then boot to the CD containing the utility. It can also be downloaded from http://www.hp.com. See Downloading the Latest Version of HP Insight Diagnostics on page 5 for more information.

NOTE: HP Insight Diagnostics is included as part of the Recovery Disk Set with some computer models only.

If you have already created a Recovery Disc Set, begin the following procedure at step 4.

1.Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open the Backup and Recovery Wizard, then click Next.

2.Select Create a set of recovery discs (Recommended) and click Next.

3.Follow the instructions in the wizard to create a Recovery Disc Set.

4.Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags directory.

5.While the computer is on, insert the CD into an optical drive on the computer.

ENWW

HP Insight Diagnostics 1

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Contents Troubleshooting Guide dc5850 Models Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Appendix B Password Security and Resetting CmosHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Enww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Invalid system disk message is displayed Cause Solution Cannot format diskette Cause SolutionProblem has occurred with a disk transaction Cause Solution Diskette drive cannot read a diskette Cause SolutionStorage Storage Options Removable Media Storage Boot OrderBoot Security Password OptionsDisk transaction problem Cause Solution Solving Hard Drive Problems4Solving Hard Drive Problems Hard drive error occurs Cause SolutionComputer will not boot from hard drive Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listComputer seems to be locked up Cause Solution Can not write to the media card Cause Solution Solving Media Card Reader ProblemsSolving Media Card Reader Problems 5Solving Media Card Reader ProblemsEnww Blank screen no video Cause Solution Solving Display ProblemsSolving Display Problems 6Solving Display ProblemsDim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Install the video drivers included in the upgrade kitImage is not centered Cause Solution Out of Range displays on screen Cause SolutionCertain typed symbols do not appear correct Cause Solution Sound cuts in and out Cause Solution Solving Audio ProblemsSolving Audio Problems 7Solving Audio ProblemsUnsaved data Line-in jack is not functioning properly Cause SolutionSolving Printer Problems Solving Printer Problems8Solving Printer Problems Select Shut Down Solving Keyboard and Mouse Problems9Solving Keyboard Problems 10Solving Mouse ProblemsSolving Keyboard and Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Option card Solving Hardware Installation ProblemsGoes away Once bad card is identified, remove and replace bad12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Drivers for a new expansion board were installedNetwork controller requires drivers Solving Memory Problems Solving Memory Problems13Solving Memory Problems Enww Some fans only operate when needed Solving Processor ProblemsSolving Processor Problems 14Solving Processor Problems15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution System will not boot from USB Drive Key Cause Solution Solving Drive Key Problems16Solving Drive Key Problems USB Drive Key not found identified Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Modem Solving Internet Access ProblemsClick on System and Maintenance Double-clickAgere Systems PCI-SV92PP Soft19Solving Software Problems Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Control panel message Description Recommended action Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Table A-1Numeric Codes and Text MessagesBoard If the error persists after replacingMemory modules Memory modules, replace the systemReplace the graphics card if possible Flash Screen Image Corrupted Flash Screen image has errorsClear CMOS. See Appendix B Verify monitor is attached and turnedUnder Storage DPS Self-test Enww Activity Beeps Possible Cause Recommended Action Table A-2Diagnostic Front Panel LEDs and Audible CodesIs not spinning, make sure the fans cable is Continue adding devices one at a time to This procedure until failure occurs. ReplaceDevice that is causing the failure Replace one device at a time and repeatCheck to see if the 5Vaux light on Check that both power supply cables areProblem persists, replace the system board Properly connected to the system boardCmos Resetting the Password Jumper Using Computer Setup to Reset Cmos Clearing and Resetting the CmosFigure B-1 Cmos button Locate, press, and hold the Cmos button in for five secondsDrive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupIndex Index
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dc5850 specifications

The HP dc5850 is a desktop computer that was designed for business environments, offering a blend of performance, reliability, and efficiency. Released during the height of the mid-2000s, this system is powered by AMD processors, particularly the Athlon or Phenom series, which ensures that it can handle various computational tasks with ease.

The dc5850 features a compact chassis that adheres to the Microtower form factor. This design not only saves space but also allows for easier upgrades and maintenance. The unit typically supports a range of RAM configurations, with options for up to 8GB of DDR2 memory. This flexibility enables the user to tailor the system's performance according to their needs, whether for basic office tasks or more demanding applications.

Storage options on the HP dc5850 include a 3.5-inch HDD that can accommodate substantial data, with capacities typically ranging from 160GB to 1TB. The inclusion of a SATA interface ensures fast data transfer rates, which is essential for improving overall system performance. Moreover, the dc5850 boasts multiple USB ports, including USB 2.0 and sometimes even USB 3.0, facilitating easy connectivity with peripherals such as printers, scanners, and external drives.

Graphics capabilities on the dc5850 are generally provided by integrated solutions, although users have the option to add discrete graphics cards for enhanced performance in visual tasks. The system often comes with integrated audio, which supports basic multimedia needs without requiring additional sound cards.

In terms of connectivity, the HP dc5850 features built-in Ethernet for wired networking and may also offer options for Wi-Fi capabilities via PCI expansion slots. This makes it suitable for networked business environments, enabling seamless integration into office infrastructures.

The system is designed with energy efficiency in mind, complying with various environmental standards, thereby reducing its carbon footprint. This aspect may also lead to lower operational costs for businesses focused on sustainability.

Overall, the HP dc5850 stands out as a versatile desktop solution, catering to the essential needs of small to medium-sized businesses. With its combination of performance, expandability, and energy efficiency, it remains a noteworthy choice for users seeking reliable computing power in a compact and manageable form.
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