HP dc5850 12Solving Network Problems, Wake-on-LAN feature is not functioning Cause Solution

Page 40

Solving Network Problems

Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.

Table 2-12Solving Network Problems

Wake-on-LAN feature is not functioning.

Cause

Solution

 

 

Wake-on-LAN is not enabled.

NOTE: Some NICs come with their own configuration applets that allow for more detailed control and configuration of wake features. Refer to the documentation included with the NIC for more information.

To enable Wake-on-LAN in Windows XP:

1.Select Start > Control Panel.

2.Double-clickNetwork Connections.

3.Double-clickLocal Area Connection.

4.Click Properties.

5.Click Configure.

6.Click the Power Management tab, then select the check box to Allow this device to bring the computer out of standby.

To enable Wake-on-LAN in Windows Vista:

1.Select Start > Control Panel.

2.Under Network and Internet, select View network status and tasks.

3.In the Tasks list, select Manage network connections.

4.Double-clickLocal Area Connection.

5.Click the Properties button.

6.Click the Configure button.

7.Click the Power Management tab, then select the check box to Allow this device to wake the computer.

Network driver does not detect network controller.

Cause

Solution

 

 

 

Network controller is disabled.

1.

Run Computer Setup and enable network controller.

 

2.

Enable the network controller in the operating system via

 

 

Device Manager.

 

 

Incorrect network driver.

Check the network controller documentation for the correct

 

driver or obtain the latest driver from the manufacturer’s Web

 

site.

 

 

 

 

34 Chapter 2 Troubleshooting Without Diagnostics

ENWW

Page 39 Page 41
Image 40
Page 39 Page 41
Contents Troubleshooting Guide dc5850 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Select a language and click Download Protecting the SoftwareProtecting the Software HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints 1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Solving General ProblemsPoor performance is experienced Cause Solution Cause Solution Enww 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Diskette Problems Solving Diskette Problems3Solving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionStorage Boot Order BootSecurity Password Options Storage Storage Options Removable MediaSolving Hard Drive Problems 4Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionSolving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionEnww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Install the video drivers included in the upgrade kit Image is not centered Cause SolutionOut of Range displays on screen Cause Solution Select ImageControl/ Horizontal Position or VerticalCertain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionLine-in jack is not functioning properly Cause Solution Unsaved dataSolving Printer Problems Solving Printer Problems8Solving Printer Problems Solving Keyboard and Mouse Problems 9Solving Keyboard Problems10Solving Mouse Problems Select Shut DownSolving Keyboard and Mouse Problems 11Solving Hardware Installation Problems Solving Hardware Installation ProblemsComputer will not start Cause Solution Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option card12Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause Solution Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Drivers for a new expansion board were installedNetwork controller requires drivers Solving Memory Problems Solving Memory Problems13Solving Memory Problems Enww Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when needed15Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsMode in Security Password Options Movie will not play in the DVD drive Cause Solution Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Solving Drive Key Problems 16Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause SolutionSolving Front Panel Component Problems Solving Front Panel Component Problems17Solving Front Panel Component Problems 18Solving Internet Access Problems Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Solving Internet Access Problems Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft ModemSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionIf the error persists after replacing Memory modulesMemory modules, replace the system BoardFlash Screen Image Corrupted Flash Screen image has errors Clear CMOS. See Appendix BVerify monitor is attached and turned Replace the graphics card if possibleUnder Storage DPS Self-test Enww Activity Beeps Possible Cause Recommended Action Table A-2Diagnostic Front Panel LEDs and Audible CodesIs not spinning, make sure the fans cable is This procedure until failure occurs. Replace Device that is causing the failureReplace one device at a time and repeat Continue adding devices one at a time toCheck that both power supply cables are Problem persists, replace the system boardProperly connected to the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosLocate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonDrive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex Index
Related manuals
Manual 4 pages 1.09 Kb Manual 19 pages 40.13 Kb Manual 114 pages 23.07 Kb

dc5850 specifications

The HP dc5850 is a desktop computer that was designed for business environments, offering a blend of performance, reliability, and efficiency. Released during the height of the mid-2000s, this system is powered by AMD processors, particularly the Athlon or Phenom series, which ensures that it can handle various computational tasks with ease.

The dc5850 features a compact chassis that adheres to the Microtower form factor. This design not only saves space but also allows for easier upgrades and maintenance. The unit typically supports a range of RAM configurations, with options for up to 8GB of DDR2 memory. This flexibility enables the user to tailor the system's performance according to their needs, whether for basic office tasks or more demanding applications.

Storage options on the HP dc5850 include a 3.5-inch HDD that can accommodate substantial data, with capacities typically ranging from 160GB to 1TB. The inclusion of a SATA interface ensures fast data transfer rates, which is essential for improving overall system performance. Moreover, the dc5850 boasts multiple USB ports, including USB 2.0 and sometimes even USB 3.0, facilitating easy connectivity with peripherals such as printers, scanners, and external drives.

Graphics capabilities on the dc5850 are generally provided by integrated solutions, although users have the option to add discrete graphics cards for enhanced performance in visual tasks. The system often comes with integrated audio, which supports basic multimedia needs without requiring additional sound cards.

In terms of connectivity, the HP dc5850 features built-in Ethernet for wired networking and may also offer options for Wi-Fi capabilities via PCI expansion slots. This makes it suitable for networked business environments, enabling seamless integration into office infrastructures.

The system is designed with energy efficiency in mind, complying with various environmental standards, thereby reducing its carbon footprint. This aspect may also lead to lower operational costs for businesses focused on sustainability.

Overall, the HP dc5850 stands out as a versatile desktop solution, catering to the essential needs of small to medium-sized businesses. With its combination of performance, expandability, and energy efficiency, it remains a noteworthy choice for users seeking reliable computing power in a compact and manageable form.
Top Page Image Contents