HP dc5850 manual Accessing DPS Through Computer Setup, Select Storage DPS Self-Test

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Accessing DPS Through Computer Setup

When the computer does not power on properly you should use Computer Setup to access the DPS program. To access DPS, perform the following steps:

1.Turn on or restart the computer.

2.When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.

NOTE: If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again, to access the utility.

A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power, and Advanced.

3.Select Storage > DPS Self-Test.

The screen will display the list of DPS-capable hard drives that are installed on the computer.

NOTE: If no DPS-capable hard drives are installed, the DPS Self-Testoption will not appear on the screen.

4.Select the hard drive to be tested and follow the screen prompts to complete the testing process. When the test has been completed, one of three messages will be displayed:

●Test Succeeded. Completion Code 0.

●Test Aborted. Completion Code 1 or 2.

●Test Failed. Drive Replacement Recommended. Completion Code 3 through 14.

If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem.

62 Appendix C Drive Protection System (DPS)

ENWW

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Contents Troubleshooting Guide dc5850 Models Troubleshooting Guide Iii Iv About This Book Table of contents Appendix B Password Security and Resetting Cmos Accessing DPS Through Computer SetupHP Insight Diagnostics HP Insight DiagnosticsSurvey Tab Test Tab Log Tab Protecting the Software Protecting the SoftwareSelect a language and click Download HP Backup and Recovery Manager Safety and Comfort Before You Call for Technical Support Safety and ComfortHelpful Hints Helpful Hints Computer date and time display is incorrect Cause Solution Solving General Problems1Solving General Problems Poor performance is experienced Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cause Solution Enww Power supply shuts down intermittently Cause Solution Solving Power Problems2Solving Power Problems 3Solving Diskette Problems Solving Diskette ProblemsSolving Diskette Problems Cannot format diskette Cause Solution Problem has occurred with a disk transaction Cause SolutionDiskette drive cannot read a diskette Cause Solution Invalid system disk message is displayed Cause SolutionStorage Boot Order BootSecurity Password Options Storage Storage Options Removable MediaSolving Hard Drive Problems 4Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionSolving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause SolutionComputer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader Problems5Solving Media Card Reader Problems Can not write to the media card Cause SolutionEnww Solving Display Problems Solving Display Problems6Solving Display Problems Blank screen no video Cause SolutionDim characters Cause Solution Install the video drivers included in the upgrade kit Image is not centered Cause SolutionOut of Range displays on screen Cause Solution Select ImageControl/ Horizontal Position or VerticalCertain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio Problems7Solving Audio Problems Sound cuts in and out Cause SolutionLine-in jack is not functioning properly Cause Solution Unsaved data8Solving Printer Problems Solving Printer ProblemsSolving Printer Problems Solving Keyboard and Mouse Problems 9Solving Keyboard Problems10Solving Mouse Problems Select Shut DownSolving Keyboard and Mouse Problems Computer will not start Cause Solution Solving Hardware Installation Problems11Solving Hardware Installation Problems Solving Hardware Installation Problems Goes awayOnce bad card is identified, remove and replace bad Option cardWake-on-LAN feature is not functioning Cause Solution Solving Network Problems12Solving Network Problems Diagnostics reports a failure Cause Solution Solving Network ProblemsNetwork status link light never flashes Cause Solution Network controller requires drivers Drivers for a new expansion board were installedNew network card will not boot Cause Solution 13Solving Memory Problems Solving Memory ProblemsSolving Memory Problems Enww Solving Processor Problems Solving Processor Problems14Solving Processor Problems Some fans only operate when neededMode in Security Password Options Solving CD-ROM and DVD Problems15Solving CD-ROM and DVD Problems Cannot eject compact disc tray-load unit Cause Solution Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Solving Drive Key Problems 16Solving Drive Key ProblemsUSB Drive Key not found identified Cause Solution System will not boot from USB Drive Key Cause Solution17Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Front Panel Component Problems Unable to connect to the Internet Cause Solution Solving Internet Access Problems18Solving Internet Access Problems Solving Internet Access Problems Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft ModemSolving Software Problems 19Solving Software ProblemsContacting Customer Support Contacting Customer SupportPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionIf the error persists after replacing Memory modulesMemory modules, replace the system BoardFlash Screen Image Corrupted Flash Screen image has errors Clear CMOS. See Appendix BVerify monitor is attached and turned Replace the graphics card if possibleUnder Storage DPS Self-test Enww Is not spinning, make sure the fans cable is Table A-2Diagnostic Front Panel LEDs and Audible CodesActivity Beeps Possible Cause Recommended Action This procedure until failure occurs. Replace Device that is causing the failureReplace one device at a time and repeat Continue adding devices one at a time toCheck that both power supply cables are Problem persists, replace the system boardProperly connected to the system board Check to see if the 5Vaux light onCmos Resetting the Password Jumper Clearing and Resetting the Cmos Using Computer Setup to Reset CmosLocate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonDrive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestIndex Index

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