HP 6005 Pro manual 1Solving General Problems

Page 15

Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Table 2-1Solving General Problems

Computer appears locked up and will not turn off when the power button is pressed.

Cause

Solution

 

 

Software control of the power switch is not functional.

1.Press and hold the power button for at least four seconds until the computer turns off.

2.Disconnect the power cord from the electrical outlet.

Computer will not respond to USB keyboard or mouse.

Cause

Solution

 

 

Computer is in standby mode.

To resume from standby mode, press the power button or press any key.

CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

System has locked up.

Restart computer.

 

 

Computer date and time display is incorrect.

Cause

Solution

 

 

RTC (real-time clock) battery may need to be replaced.

NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery.

First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

Cursor will not move using the arrow keys on the keypad.

Cause

Solution

 

 

The Num Lock key may be on.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.

ENWW

Solving General Problems 9

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Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Contacting Customer Support Accessing DPS Through Computer SetupHewlett-Packard Vision Field Diagnostics Hewlett-Packard Vision Field DiagnosticsSurvey Tab Status Tab History Tab Protecting the Software Click the Download buttonProtecting the Software Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Helpful HintsEnww Computer date and time display is incorrect Cause Solution Solving General ProblemsSolving General Problems 1Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionPoor performance is experienced Cause Solution Cause Solution Run Windows XP or Start Accessories RunEnww Power supply shuts down intermittently Cause Solution Solving Power ProblemsSolving Power Problems 2Solving Power ProblemsDisk transaction problem Cause Solution Solving Hard Drive Problems3Solving Hard Drive Problems Hard drive error occurs Cause SolutionComputer seems to be locked up Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionAgain Can not write to the media card Cause Solution Solving Media Card Reader ProblemsSolving Media Card Reader Problems 4Solving Media Card Reader ProblemsEnww Blank screen no video Cause Solution Solving Display ProblemsSolving Display Problems 5Solving Display ProblemsEnww Dim characters Cause Solution Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Certain typed symbols do not appear correct Cause Solution Out of Range displays on screen Cause SolutionCharacter Map into a document Solving Audio Problems 6Solving Audio ProblemsSound cuts in and out Cause Solution Solving Audio Problems Line-in jack is not functioning properly Cause SolutionAdvanced Device Options Internal Speaker 7Solving Printer Problems Solving Printer Problems9Solving Mouse Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 8Solving Keyboard ProblemsEnww Computer will not start Cause Solution Solving Hardware Installation ProblemsSolving Hardware Installation Problems 10Solving Hardware Installation ProblemsGoes away Once bad card is identified, remove and replace badOption card Wake-on-LAN feature is not functioning Cause Solution Solving Network ProblemsSolving Network Problems 11Solving Network ProblemsDiagnostics reports a failure Cause Solution Network status link light never flashes Cause SolutionNew network card will not boot Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems12Solving Memory Problems Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving Memory ProblemsMake sure the processor heatsink is installed properly Solving Processor Problems13Solving Processor Problems Some fans only operate when neededMode in Security Password Options Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionUSB flash drive not found identified Cause Solution Solving USB Flash Drive ProblemsSolving USB Flash Drive Problems 15Solving USB Flash Drive Problems16Solving Front Panel Component Problems Solving Front Panel Component ProblemsUnable to connect to the Internet Cause Solution Solving Internet Access ProblemsSolving Internet Access Problems 17Solving Internet Access ProblemsClick on System and Maintenance Double-clickAgere Systems PCI-SV92PP SoftModem Solving Software Problems Solving Software Problems18Solving Software Problems Contacting Customer Support Post Error Messages Control panel message Description Recommended action Appendix a Post Error MessagesPost Numeric Codes and Text Messages Table A-1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Ensure that none of the keys are Under Storage DPS Self-test Save Changes and Exit Emulation to IDE, and select File SaveSelect Security Drivelock Security Emulation back to RAID and select FileProblem Problem goes away Network Server Mode Active and No Activity Beeps Possible Cause Recommended Action Table A-2Diagnostic Front Panel LEDs and Audible CodesPOST, then power off and replace one Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Figure B-1 Cmos button Locate, press, and hold the Cmos button in for five secondsDrive Protection System DPS Accessing DPS Through Computer SetupEnww Index Index
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6005 Pro specifications

The HP 6005 Pro is a robust desktop computer that serves as a versatile solution for both business and home office environments. This model is part of HP's Pro series, designed primarily for professionals who need reliability and performance in a compact form factor. Featuring AMD's Phenom II and Athlon II processors, the 6005 Pro offers a balance of power and efficiency, making it suitable for multitasking and running demanding applications.

One of the standout features of the HP 6005 Pro is its expandability. With a variety of configuration options, users can choose from different processor speeds and RAM capacities, up to 16 GB, ensuring that the system can handle everything from simple office tasks to more complex data processing needs. The desktop supports DDR3 SDRAM, which enhances system responsiveness and enables faster data processing.

In terms of connectivity, the HP 6005 Pro is well-equipped. It includes multiple USB ports, allowing for easy connections to peripherals such as printers, scanners, and external drives. Additionally, it comes with integrated HDMI and VGA outputs, making it simple to connect to a variety of display devices for presentations, multimedia, or extended workspaces.

The HP 6005 Pro also takes security into consideration, offering features such as TPM (Trusted Platform Module) technology. This enhances data encryption and protects sensitive information, making it an excellent choice for businesses handling confidential data. Moreover, HP's BIOS protection helps safeguard the system against unauthorized access and malware attacks.

Another key characteristic of the HP 6005 Pro is its energy efficiency. With an Energy Star rating, the system not only reduces power consumption but also minimizes operational costs. This is particularly beneficial for small to medium-sized businesses looking to lower their overhead while maintaining high productivity levels.

Additionally, the compact design of the HP 6005 Pro allows it to fit comfortably in various workspace configurations, making it an ideal choice for limited office spaces. Its durability ensures that it can withstand the rigors of daily use, making it a sound investment for any budget-conscious organization.

In summary, the HP 6005 Pro combines power, flexibility, and efficiency, catering to the diverse needs of today’s professionals. With its expandable architecture, robust security features, and energy-saving capabilities, it remains a solid choice in the desktop market.
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