HP 6005 Pro manual 17Solving Internet Access Problems

Page 47

Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table 2-17Solving Internet Access Problems

Unable to connect to the Internet.

Cause

Solution

 

 

Internet Service Provider (ISP) account is not set up properly.

Verify Internet settings or contact your ISP for assistance.

 

 

Modem is not set up properly.

Reconnect the modem. Verify the connections are correct

 

using the quick setup documentation.

 

 

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with

 

your ISP.

 

 

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED light

 

on the front of the cable/DSL modem.

 

 

Cable/DSL service is not available or has been interrupted due

Try connecting to the Internet at a later time or contact your

to bad weather.

ISP. (If the cable/DSL service is connected, the “cable” LED

 

light on the front of the cable/DSL modem will be on.)

 

 

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem and

 

the computers’s RJ-45 connector. (If the connection is good,

 

the “PC” LED light on the front of the cable/DSL modem will be

 

on.)

 

 

 

IP address is not configured properly.

Contact your ISP for the correct IP address.

 

 

Cookies are corrupted. (A “cookie” is a small piece of

Windows Vista

information that a Web server can store temporarily with the

1.

Select Start > Control Panel.

Web browser. This is useful for having the browser remember

some specific information that the Web server can later

2.

Click Network and Internet.

retrieve.)

 

3.

Click Internet Options.

 

4.

In the Browsing history section on the General tab, click

 

 

the Delete button.

 

5.

Click the Delete cookies button.

 

Windows XP

 

1.

Select Start > Control Panel.

 

2.

Double-clickInternet Options.

 

3.

On the General tab, click the Delete Cookies button.

 

 

 

Cannot automatically launch Internet programs.

 

 

 

 

Cause

Solution

 

 

You must log on to your ISP before some programs will start.

Log on to your ISP and launch the desired program.

 

 

 

ENWW

Solving Internet Access Problems 41

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Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Contacting Customer Support Accessing DPS Through Computer SetupHewlett-Packard Vision Field Diagnostics Hewlett-Packard Vision Field DiagnosticsSurvey Tab Status Tab History Tab Protecting the Software Protecting the SoftwareClick the Download button Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Helpful HintsEnww Computer date and time display is incorrect Cause Solution Solving General ProblemsSolving General Problems 1Solving General ProblemsPoor performance is experienced Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Cause Solution Run Windows XP or Start Accessories RunEnww Power supply shuts down intermittently Cause Solution Solving Power ProblemsSolving Power Problems 2Solving Power ProblemsDisk transaction problem Cause Solution Solving Hard Drive Problems3Solving Hard Drive Problems Hard drive error occurs Cause SolutionComputer seems to be locked up Cause Solution Solving Hard Drive ProblemsNonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionAgain Can not write to the media card Cause Solution Solving Media Card Reader ProblemsSolving Media Card Reader Problems 4Solving Media Card Reader ProblemsEnww Blank screen no video Cause Solution Solving Display ProblemsSolving Display Problems 5Solving Display ProblemsEnww Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution Certain typed symbols do not appear correct Cause Solution Out of Range displays on screen Cause SolutionCharacter Map into a document Sound cuts in and out Cause Solution Solving Audio Problems6Solving Audio Problems Advanced Device Options Internal Speaker Solving Audio ProblemsLine-in jack is not functioning properly Cause Solution 7Solving Printer Problems Solving Printer Problems9Solving Mouse Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems 8Solving Keyboard ProblemsEnww Computer will not start Cause Solution Solving Hardware Installation ProblemsSolving Hardware Installation Problems 10Solving Hardware Installation ProblemsOption card Goes awayOnce bad card is identified, remove and replace bad Wake-on-LAN feature is not functioning Cause Solution Solving Network ProblemsSolving Network Problems 11Solving Network ProblemsDiagnostics reports a failure Cause Solution Network status link light never flashes Cause SolutionNew network card will not boot Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems12Solving Memory Problems Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving Memory ProblemsMake sure the processor heatsink is installed properly Solving Processor Problems13Solving Processor Problems Some fans only operate when neededMode in Security Password Options Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionUSB flash drive not found identified Cause Solution Solving USB Flash Drive ProblemsSolving USB Flash Drive Problems 15Solving USB Flash Drive Problems16Solving Front Panel Component Problems Solving Front Panel Component ProblemsUnable to connect to the Internet Cause Solution Solving Internet Access ProblemsSolving Internet Access Problems 17Solving Internet Access ProblemsModem Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft 18Solving Software Problems Solving Software ProblemsSolving Software Problems Contacting Customer Support Post Error Messages Control panel message Description Recommended action Appendix a Post Error MessagesPost Numeric Codes and Text Messages Table A-1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Ensure that none of the keys are Under Storage DPS Self-test Save Changes and Exit Emulation to IDE, and select File SaveSelect Security Drivelock Security Emulation back to RAID and select FileProblem Problem goes away Network Server Mode Active and No Activity Beeps Possible Cause Recommended Action Table A-2Diagnostic Front Panel LEDs and Audible CodesPOST, then power off and replace one Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Figure B-1 Cmos button Locate, press, and hold the Cmos button in for five secondsDrive Protection System DPS Accessing DPS Through Computer SetupEnww Index Index
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6005 Pro specifications

The HP 6005 Pro is a robust desktop computer that serves as a versatile solution for both business and home office environments. This model is part of HP's Pro series, designed primarily for professionals who need reliability and performance in a compact form factor. Featuring AMD's Phenom II and Athlon II processors, the 6005 Pro offers a balance of power and efficiency, making it suitable for multitasking and running demanding applications.

One of the standout features of the HP 6005 Pro is its expandability. With a variety of configuration options, users can choose from different processor speeds and RAM capacities, up to 16 GB, ensuring that the system can handle everything from simple office tasks to more complex data processing needs. The desktop supports DDR3 SDRAM, which enhances system responsiveness and enables faster data processing.

In terms of connectivity, the HP 6005 Pro is well-equipped. It includes multiple USB ports, allowing for easy connections to peripherals such as printers, scanners, and external drives. Additionally, it comes with integrated HDMI and VGA outputs, making it simple to connect to a variety of display devices for presentations, multimedia, or extended workspaces.

The HP 6005 Pro also takes security into consideration, offering features such as TPM (Trusted Platform Module) technology. This enhances data encryption and protects sensitive information, making it an excellent choice for businesses handling confidential data. Moreover, HP's BIOS protection helps safeguard the system against unauthorized access and malware attacks.

Another key characteristic of the HP 6005 Pro is its energy efficiency. With an Energy Star rating, the system not only reduces power consumption but also minimizes operational costs. This is particularly beneficial for small to medium-sized businesses looking to lower their overhead while maintaining high productivity levels.

Additionally, the compact design of the HP 6005 Pro allows it to fit comfortably in various workspace configurations, making it an ideal choice for limited office spaces. Its durability ensures that it can withstand the rigors of daily use, making it a sound investment for any budget-conscious organization.

In summary, the HP 6005 Pro combines power, flexibility, and efficiency, catering to the diverse needs of today’s professionals. With its expandable architecture, robust security features, and energy-saving capabilities, it remains a solid choice in the desktop market.
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