HP 6005 Pro manual 7Solving Printer Problems

Page 32

Solving Printer Problems

If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table.

Table 2-7Solving Printer Problems

Printer will not print.

Cause

Solution

 

 

Printer is not turned on and online.

Turn the printer on and make sure it is online.

 

 

The correct printer drivers for the application are not installed.

1. Install the correct printer driver for the application.

 

2. Try printing using the MS-DOS command:

 

DIR C:\ > [printer port]

 

where [printer port] is the address of the printer being

 

used. If the printer works, reload the printer driver.

 

 

If you are on a network, you may not have made the connection

Make the proper network connections to the printer.

to the printer.

 

 

 

Printer may have failed.

Run printer self-test.

 

 

Printer will not turn on.

 

 

 

Cause

Solution

 

 

The cables may not be connected properly.

Reconnect all cables and check the power cord and electrical outlet.

Printer prints garbled information.

Cause

Solution

 

 

The correct printer driver for the application is not installed.

Install the correct printer driver for the application.

 

 

The cables may not be connected properly.

Reconnect all cables.

 

 

Printer memory may be overloaded.

Reset the printer by turning it off for one minute, then turn it

 

back on.

 

 

Printer is offline.

 

 

 

Cause

Solution

 

 

The printer may be out of paper.

Check the paper tray and refill it if it is empty. Select online.

 

 

26 Chapter 2 Troubleshooting Without Diagnostics

ENWW

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Contents Troubleshooting Guide Troubleshooting Guide Iii Iv About This Book Table of contents Accessing DPS Through Computer Setup Contacting Customer SupportHewlett-Packard Vision Field Diagnostics Hewlett-Packard Vision Field DiagnosticsSurvey Tab Status Tab History Tab Protecting the Software Protecting the SoftwareClick the Download button Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Helpful HintsEnww Solving General Problems Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause SolutionPoor performance is experienced Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Run Windows XP or Start Accessories Run Cause SolutionEnww Solving Power Problems Solving Power Problems2Solving Power Problems Power supply shuts down intermittently Cause SolutionSolving Hard Drive Problems 3Solving Hard Drive ProblemsHard drive error occurs Cause Solution Disk transaction problem Cause SolutionSolving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause SolutionAgain Solving Media Card Reader Problems Solving Media Card Reader Problems4Solving Media Card Reader Problems Can not write to the media card Cause SolutionEnww Solving Display Problems Solving Display Problems5Solving Display Problems Blank screen no video Cause SolutionEnww Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause SolutionCharacter Map into a document Sound cuts in and out Cause Solution Solving Audio Problems6Solving Audio Problems Advanced Device Options Internal Speaker Solving Audio ProblemsLine-in jack is not functioning properly Cause Solution Solving Printer Problems 7Solving Printer ProblemsSolving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems8Solving Keyboard Problems 9Solving Mouse ProblemsEnww Solving Hardware Installation Problems Solving Hardware Installation Problems10Solving Hardware Installation Problems Computer will not start Cause SolutionOption card Goes awayOnce bad card is identified, remove and replace bad Solving Network Problems Solving Network Problems11Solving Network Problems Wake-on-LAN feature is not functioning Cause SolutionNetwork status link light never flashes Cause Solution Diagnostics reports a failure Cause SolutionNew network card will not boot Cause Solution Solving Memory Problems 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Memory Problems Insufficient memory error during operation Cause SolutionSolving Processor Problems 13Solving Processor ProblemsSome fans only operate when needed Make sure the processor heatsink is installed properlySolving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems14Solving CD-ROM and DVD Problems Mode in Security Password OptionsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB Flash Drive Problems Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSolving Front Panel Component Problems 16Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Internet Access Problems17Solving Internet Access Problems Unable to connect to the Internet Cause SolutionModem Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft 18Solving Software Problems Solving Software ProblemsSolving Software Problems Contacting Customer Support Post Error Messages Appendix a Post Error Messages Post Numeric Codes and Text MessagesTable A-1Numeric Codes and Text Messages Control panel message Description Recommended actionPost Numeric Codes and Text Messages Ensure that none of the keys are Under Storage DPS Self-test Emulation to IDE, and select File Save Select Security Drivelock SecurityEmulation back to RAID and select File Save Changes and ExitProblem Problem goes away Network Server Mode Active and No Table A-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended ActionPOST, then power off and replace one Check that both power supply cables are Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Locate, press, and hold the Cmos button in for five seconds Figure B-1 Cmos buttonAccessing DPS Through Computer Setup Drive Protection System DPSEnww Index Index
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6005 Pro specifications

The HP 6005 Pro is a robust desktop computer that serves as a versatile solution for both business and home office environments. This model is part of HP's Pro series, designed primarily for professionals who need reliability and performance in a compact form factor. Featuring AMD's Phenom II and Athlon II processors, the 6005 Pro offers a balance of power and efficiency, making it suitable for multitasking and running demanding applications.

One of the standout features of the HP 6005 Pro is its expandability. With a variety of configuration options, users can choose from different processor speeds and RAM capacities, up to 16 GB, ensuring that the system can handle everything from simple office tasks to more complex data processing needs. The desktop supports DDR3 SDRAM, which enhances system responsiveness and enables faster data processing.

In terms of connectivity, the HP 6005 Pro is well-equipped. It includes multiple USB ports, allowing for easy connections to peripherals such as printers, scanners, and external drives. Additionally, it comes with integrated HDMI and VGA outputs, making it simple to connect to a variety of display devices for presentations, multimedia, or extended workspaces.

The HP 6005 Pro also takes security into consideration, offering features such as TPM (Trusted Platform Module) technology. This enhances data encryption and protects sensitive information, making it an excellent choice for businesses handling confidential data. Moreover, HP's BIOS protection helps safeguard the system against unauthorized access and malware attacks.

Another key characteristic of the HP 6005 Pro is its energy efficiency. With an Energy Star rating, the system not only reduces power consumption but also minimizes operational costs. This is particularly beneficial for small to medium-sized businesses looking to lower their overhead while maintaining high productivity levels.

Additionally, the compact design of the HP 6005 Pro allows it to fit comfortably in various workspace configurations, making it an ideal choice for limited office spaces. Its durability ensures that it can withstand the rigors of daily use, making it a sound investment for any budget-conscious organization.

In summary, the HP 6005 Pro combines power, flexibility, and efficiency, catering to the diverse needs of today’s professionals. With its expandable architecture, robust security features, and energy-saving capabilities, it remains a solid choice in the desktop market.
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