HP 200 G1 manual Support, Certain typed symbols do not appear correct Cause Solution

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Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only).

Cause	Solution

Flat panel monitor’s internal digital conversion circuits may be	1.	Select the monitor’s Auto-Adjustment option in the
unable to correctly interpret the output synchronization of the		monitor’s on-screen display menu.
graphics card.	2.	Manually synchronize the Clock and Clock Phase on-
	2.	Manually synchronize the Clock and Clock Phase on-
		screen display functions. To download a SoftPaq that will
		assist you with the synchronization, go to the following
		Web site, select the appropriate monitor, and download
		either SP32347 or SP32202: http://www.hp.com/
		support

Graphics card is not seated properly or is bad (some models).	1. Reseat the graphics card.
	2.	Replace the graphics card.

Certain typed symbols do not appear correct.

Cause

Solution

The font you are using does not support that particular symbol.

Use the Character Map to locate and select the appropriate symbol. You can copy the symbol from the Character Map into a document.

In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map.

In Windows 8, on the Start screen, type ch, and then select Character Map from the list of applications.

94	Appendix E Troubleshooting without diagnostics

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Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Removal and replacement procedures Appendix B Power cord set requirements Appendix H Statement of Volatility 129 Specifications 130 Product description Ports Rear IO Power requirementsCategory Description Internal expansion Front IOCategory Description Operating system Preinstalled Serviceability End user replaceable partSoftPaq Product features Front componentsRear components Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsIllustrated parts catalog Computer Major Components Description Spare part number Access panelPower supply , 180W Front bezelItem Description Spare part number Cables Description Spare part number Front I/O and USB assembly Misc PartsSpeaker Description Spare part number DrivesSequential Part Number Listing Spare part Description NumberThermal material Illustrated parts catalog Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsTools and software Requirements Hard DrivesLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Cable management Sata hard drive cablesSmart ATA drives Sata data cableRemoval and replacement procedures Serviceability featuresPreparation for disassembly Access panel Description Spare part number Access panel 674373-001Front bezel Description Spare part number Front bezel 751588-001Memory DDR3L-SDRAM SODIMMsPopulating Dimm sockets Description Socket Color Insertion OrderRemoving memory modules Expansion cards Page Cable management Connector Name Connector Color Description Cable connectionsDrives Installing additional drives System board drive connections Drive System Board Label ColorRemoving an optical drive Removing a hard drive Front I/O and USB panel housing assembly Page Power switch/LED assembly Remove the optical drive Removing an optical drive onPage Speaker Description Spare part number Speaker 751593-001Page Page Power supply Page System board Page Battery Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Option Description Device Computer Setup-StorageConfiguration Storage Options Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-test Computer Setup-Security Computer Setup-Power Bios Power-On Onboard Devices Bus Options Computer Setup-AdvancedOption Power-On Options Device OptionsPower cord set requirements Japanese power cord requirementsGeneral requirements Country-specific requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Control panel message Description Recommended actionControl panel message Description Verify monitor is attached and turned Reseat CPU or chassis fan Save Changes and Exit. Reenter Change Storage Storage OptionsSata Emulation to IDE, and select File Drivelock Security. For each listedAppendix C Post Error Messages If the error persists, update to the latest Bios version and ME firmware version Test Failure Power Speaker Button LED BiosPassword Security and Resetting CmosResetting the Password Jumper Clearing and Resetting the CmosPage Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Page Solving general problems Computer date and time display is incorrect Cause SolutionSelect Control Panel Poor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Advanced Device OptionsAll apps icon Go to Start All Programs AccessoriesRun Under Windows System, click RunOpen the access panel, press the power button, and see Solving power problems Power supply shuts down intermittently Cause SolutionTools tab. Under Error-checking click Check Now Solving hard drive problemsHard drive error occurs Cause Solution Error checking click CheckAdvanced Power-On Options Disk transaction problem Cause SolutionDrive not found identified Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionDevice Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause SolutionSolving media card reader problems Can not write to the media card Cause SolutionSolving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution List, then under Appearance and PersonalizationDim characters Cause Solution Image is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportSolving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio Line-in jack is not functioning properly Cause Solution Control Panel, and then select Device ManagerSolving printer problems Control Panel , and then select Device ManagerPrinter prints garbled information Cause Solution Solving keyboard and mouse problemsPrinter will not turn on Cause Solution Printer will not print Cause SolutionEnter Solving Hardware Installation Problems Table E-1Solving Hardware Installation ProblemsComputer will not start Cause Solution Security USB Security102 Appendix E Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution Solving processor problems Poor performance is experienced Cause SolutionCause Solution Solving CD-ROM and DVD problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving front panel component problems Solving Internet access problemsUnable to connect to the Internet Cause Solution Select Start Control Panel Click Internet OptionsSolving software problems ROM issue Post error has occurredVerify that the software is certified by Microsoft for your HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System backup and recovery Creating recovery media and backupsRestoring and recovering using Windows tools Using Reset when the system is not respondingRecovery using the Windows recovery USB flash drive Backing up, restoring, and recovering in Windows Creating recovery mediaClick All Programs Creating recovery discs System Restore Backing up your informationSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Statement of Volatility Specifications MT SpecificationsIndex CmosInstalling Sata

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