HP 200 G1 manual Control panel message Description

Page 74

Table C-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

162-System Options Not Set

Configuration incorrect.

 

RTC (real-time clock) battery may need to

 

be replaced.

Run Computer Setup and check the configuration in Advanced > Onboard Devices.

Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

163-Time & Date Not Set

Invalid time or date in configuration memory.

 

RTC (real-time clock) battery may need to

 

be replaced.

Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

163-Time & Date Not Set

CMOS jumper may not be properly installed.

Check for proper placement of the CMOS

 

 

jumper if applicable.

 

 

 

164-MemorySize Error

Memory amount has changed since the last

Press the F1 key to save the memory

 

boot (memory added or removed).

changes.

 

 

 

 

164-MemorySize Error

Memory configuration incorrect.

1.

Run Computer Setup or Windows

 

 

 

utilities.

 

 

2.

Make sure the memory module(s) are

 

 

 

installed properly.

 

 

3.

If third-party memory has been added,

 

 

 

test using HP-only memory.

 

 

4.

Verify proper memory module type.

 

 

 

 

201-Memory Error

RAM failure.

1.

Ensure memory modules are correctly

 

 

 

installed.

 

 

2.

Verify proper memory module type.

 

 

3.

Remove and replace the identified

 

 

 

faulty memory module(s).

 

 

4.

If the error persists after replacing

 

 

 

memory modules, replace the system

 

 

 

board.

 

 

 

 

213-Incompatible Memory Module in

A memory module in memory socket

1.

Verify proper memory module type.

Memory Socket(s) X, X, ...

identified in the error message is missing

2.

Try another memory socket.

 

critical SPD information, or is incompatible

 

with the chipset.

3.

Replace DIMM with a module

 

 

conforming to the SPD standard.

214-DIMM Configuration Warning

Populated DIMM Configuration is not

 

optimized.

Rearrange the DIMMs so that each channel has the same amount of memory.

66 Appendix C POST Error Messages

Image 74
Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Removal and replacement procedures Appendix B Power cord set requirements Appendix H Statement of Volatility 129 Specifications 130 Product description Ports Rear IO Power requirementsCategory Description Internal expansion Front IOSoftPaq Category Description Operating system PreinstalledServiceability End user replaceable part Product features Front componentsRear components Activating the Windows operating system Activating and Customizing the SoftwareActivating and customizing the software in Windows Customizing the monitor display Downloading Windows 7 updatesInstalling or upgrading device drivers Downloading Windows 8 updates Click Settings Change PC SettingsIllustrated parts catalog Computer Major Components Description Spare part number Access panelPower supply , 180W Front bezelItem Description Spare part number Cables Speaker Description Spare part number Front I/O and USB assemblyMisc Parts Description Spare part number DrivesSequential Part Number Listing Spare part Description NumberThermal material Illustrated parts catalog Electrostatic discharge information Relative Humidity Event 55% 40% 10% Generating staticPreventing electrostatic damage to equipment Recommended materials and equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsOperating guidelines Cleaning the keyboard General cleaning safety precautionsCleaning the Computer Case Routine careCleaning the mouse Service considerationsCleaning the monitor Power supply fanScrews Cables and connectorsTools and software Requirements Hard DrivesSata hard drives Lithium coin cell batterySerial ATA Hard Drive Characteristics Cable management Sata hard drive cablesSmart ATA drives Sata data cablePreparation for disassembly Removal and replacement proceduresServiceability features Access panel Description Spare part number Access panel 674373-001Front bezel Description Spare part number Front bezel 751588-001Memory DDR3L-SDRAM SODIMMsPopulating Dimm sockets Description Socket Color Insertion OrderRemoving memory modules Expansion cards Page Cable management Connector Name Connector Color Description Cable connectionsDrives Installing additional drives System board drive connections Drive System Board Label ColorRemoving an optical drive Removing a hard drive Front I/O and USB panel housing assembly Page Power switch/LED assembly Remove the optical drive Removing an optical drive onPage Speaker Description Spare part number Speaker 751593-001Page Page Power supply Page System board Page Battery Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Option Description Device Computer Setup-StorageConfiguration Storage Options Sata EmulationDPS Self-test Boot OrderShortcut to Temporarily Override Boot Order Computer Setup-Security Computer Setup-Power Bios Power-On Onboard Devices Bus Options Computer Setup-AdvancedOption Power-On Options Device OptionsGeneral requirements Power cord set requirementsJapanese power cord requirements Country-specific requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Control panel message Description Recommended actionControl panel message Description Verify monitor is attached and turned Reseat CPU or chassis fan Save Changes and Exit. Reenter Change Storage Storage OptionsSata Emulation to IDE, and select File Drivelock Security. For each listedAppendix C Post Error Messages If the error persists, update to the latest Bios version and ME firmware version Test Failure Power Speaker Button LED BiosPassword Security and Resetting CmosResetting the Password Jumper Clearing and Resetting the CmosPage Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Page Select Control Panel Solving general problemsComputer date and time display is incorrect Cause Solution Poor performance Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Advanced Device OptionsAll apps icon Go to Start All Programs AccessoriesRun Under Windows System, click RunOpen the access panel, press the power button, and see Solving power problems Power supply shuts down intermittently Cause SolutionTools tab. Under Error-checking click Check Now Solving hard drive problemsHard drive error occurs Cause Solution Error checking click CheckAdvanced Power-On Options Disk transaction problem Cause SolutionDrive not found identified Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionDevice Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause SolutionSolving media card reader problems Can not write to the media card Cause SolutionSolving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution List, then under Appearance and PersonalizationDim characters Cause Solution Image is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportDevice Security System Audio Solving audio problemsSound cuts in and out Cause Solution Line-in jack is not functioning properly Cause Solution Control Panel, and then select Device ManagerSolving printer problems Control Panel , and then select Device ManagerPrinter prints garbled information Cause Solution Solving keyboard and mouse problemsPrinter will not turn on Cause Solution Printer will not print Cause SolutionEnter Solving Hardware Installation Problems Table E-1Solving Hardware Installation ProblemsComputer will not start Cause Solution Security USB Security102 Appendix E Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionInsufficient memory error during operation Cause Solution Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Cause Solution Solving processor problemsPoor performance is experienced Cause Solution Solving CD-ROM and DVD problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving USB flash drive problemsUSB flash drive not found identified Cause Solution Unable to connect to the Internet Cause Solution Solving front panel component problemsSolving Internet access problems Select Start Control Panel Click Internet OptionsSolving software problems ROM issue Post error has occurredVerify that the software is certified by Microsoft for your How to access and run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System backup and recovery Creating recovery media and backupsRestoring and recovering using Windows tools Using Reset when the system is not respondingRecovery using the Windows recovery USB flash drive Backing up, restoring, and recovering in Windows Creating recovery mediaClick All Programs Creating recovery discs System Restore Backing up your informationSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Statement of Volatility Specifications MT SpecificationsIndex CmosInstalling Sata
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