HP 200 G1 manual Table E-1Solving Hardware Installation Problems

Page 108

Mouse does not respond to movement or is too slow.

Cause

Solution

 

 

Mouse may need cleaning.

Remove the roller ball cover on the mouse and clean the

 

internal components.

 

 

Mouse may need repair.

See the Worldwide Limited Warranty for terms and

 

conditions.

 

 

Computer is in Sleep state.

Press the power button to resume from Sleep state.

 

CAUTION: When attempting to resume from Sleep state,

 

do not hold down the power button for more than four

 

seconds. Otherwise, the computer will shut down and you will

 

lose any unsaved data.

 

 

Mouse will only move vertically, horizontally, or movement is jerky.

Cause

Solution

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.

Solving Hardware Installation Problems

You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.

To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Table E-1Solving Hardware Installation Problems

A new device is not recognized as part of the system.

Cause

Solution

 

 

Device is not seated or connected properly.

Ensure that the device is properly and securely connected and

 

that pins in the connector are not bent down.

 

 

Cable(s) of new external device are loose or power cables

Ensure that all cables are properly and securely connected

are unplugged.

and that pins in the cable or connector are not bent down.

 

 

Power switch of new external device is not turned on.

Turn off the computer, turn on the external device, then turn on

 

the computer to integrate the device with the computer system.

 

 

100

Appendix E Troubleshooting without diagnostics

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Contents Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Removal and replacement procedures Appendix B Power cord set requirements Appendix H Statement of Volatility 129 Specifications 130 Product description Power requirements Category Description Internal expansionPorts Rear IO Front IOCategory Description Operating system Preinstalled Serviceability End user replaceable partSoftPaq Product features Front componentsRear components Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsIllustrated parts catalog Description Spare part number Access panel Power supply , 180WComputer Major Components Front bezelItem Description Spare part number Cables Description Spare part number Front I/O and USB assembly Misc PartsSpeaker Drives Sequential Part Number ListingDescription Spare part number Spare part Description NumberThermal material Illustrated parts catalog Electrostatic discharge information Generating static Preventing electrostatic damage to equipmentRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesLithium coin cell battery Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and replacement procedures Serviceability featuresPreparation for disassembly Access panel Description Spare part number Access panel 674373-001Front bezel Description Spare part number Front bezel 751588-001Memory DDR3L-SDRAM SODIMMsPopulating Dimm sockets Description Socket Color Insertion OrderRemoving memory modules Expansion cards Page Cable management Connector Name Connector Color Description Cable connectionsDrives Installing additional drives System board drive connections Drive System Board Label ColorRemoving an optical drive Removing a hard drive Front I/O and USB panel housing assembly Page Power switch/LED assembly Remove the optical drive Removing an optical drive onPage Speaker Description Spare part number Speaker 751593-001Page Page Power supply Page System board Page Battery Page Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup-Storage ConfigurationOption Description Device Storage Options Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-test Computer Setup-Security Computer Setup-Power Computer Setup-Advanced Option Power-On OptionsBios Power-On Onboard Devices Bus Options Device OptionsPower cord set requirements Japanese power cord requirementsGeneral requirements Country-specific requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Control panel message Description Recommended actionControl panel message Description Verify monitor is attached and turned Reseat CPU or chassis fan Change Storage Storage Options Sata Emulation to IDE, and select FileSave Changes and Exit. Reenter Drivelock Security. For each listedAppendix C Post Error Messages If the error persists, update to the latest Bios version and ME firmware version Test Failure Power Speaker Button LED BiosPassword Security and Resetting CmosResetting the Password Jumper Clearing and Resetting the CmosPage Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Page Solving general problems Computer date and time display is incorrect Cause SolutionSelect Control Panel There is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionPoor performance Cause Solution Advanced Device OptionsGo to Start All Programs Accessories RunAll apps icon Under Windows System, click RunOpen the access panel, press the power button, and see Solving power problems Power supply shuts down intermittently Cause SolutionSolving hard drive problems Hard drive error occurs Cause SolutionTools tab. Under Error-checking click Check Now Error checking click CheckDisk transaction problem Cause Solution Drive not found identified Cause SolutionAdvanced Power-On Options Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Storage Boot OrderDevice Configuration Computer seems to be locked up Cause SolutionSolving media card reader problems Can not write to the media card Cause SolutionSolving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution List, then under Appearance and PersonalizationDim characters Cause Solution Image is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution SupportSolving audio problems Sound cuts in and out Cause SolutionDevice Security System Audio Line-in jack is not functioning properly Cause Solution Control Panel, and then select Device ManagerSolving printer problems Control Panel , and then select Device ManagerSolving keyboard and mouse problems Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Printer will not print Cause SolutionEnter Solving Hardware Installation Problems Table E-1Solving Hardware Installation ProblemsComputer will not start Cause Solution Security USB Security102 Appendix E Troubleshooting without diagnostics Solving Network Problems Network status link light never flashes Cause Solution ManagerDiagnostics reports a failure Cause Solution Solving memory problems New network card will not boot Cause SolutionOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution Solving processor problems Poor performance is experienced Cause SolutionCause Solution Solving CD-ROM and DVD problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving front panel component problems Solving Internet access problemsUnable to connect to the Internet Cause Solution Select Start Control Panel Click Internet OptionsSolving software problems ROM issue Post error has occurredVerify that the software is certified by Microsoft for your HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System backup and recovery Creating recovery media and backupsRestoring and recovering using Windows tools Using Reset when the system is not respondingRecovery using the Windows recovery USB flash drive Backing up, restoring, and recovering in Windows Creating recovery mediaClick All Programs Creating recovery discs System Restore Backing up your informationSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Statement of Volatility Specifications MT SpecificationsIndex CmosInstalling Sata
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