C Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
ProblemSolution
Power LED is not on.
Make sure the Power button is on, and the power cord is properly connected to a grounded power outlet and to the monitor.
Screen is blank. | Connect the power cord. Turn on the power. | ||
| Connect the video cable properly. See “Connect your monitor to your computer＂for more | ||
| information. |
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| Press a key on the keyboard or move the mouse to turn off the | ||
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Image appears blurred, | Press the OK button on the monitor. If this does not correct the image, press the Menu | ||
indistinct, or too dark. | button to open the OSD menu, and adjust the brightness and contrast scales. | ||
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Image is not centered. | Press the Menu button to access the OSD menu. Select Image Control, and then select | ||
| Horizontal Position or Vertical Position to adjust the position of the image. | ||
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Check Video Cable appears | Connect the monitor VGA or | ||
on screen. | computer. Be sure that the computer power is off while connecting the video cable. | ||
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Input Signal Out of Range | Restart your computer and enter Safe Mode. Change your settings to a supported setting | ||
appears on screen. | (see the table in " Factory Preset Display Mode " in Technical Information ). Restart your | ||
| computer so that the new settings take effect. | ||
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Picture is fuzzy and has | Adjust the contrast and brightness controls. | ||
ghosting, shadowing | Make sure that you are not using an extension cable or switch box. We recommend plugging | ||
problem. | |||
| the monitor directly into the graphic card output connector on the back of your computer. | ||
| The auto adjustment feature might fix this problem (VGA input only). | ||
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Unable to set the monitor to | Make sure the graphics card supports the optimal resolution. | ||
the optimal resolution. | Make sure the latest supported driver is installed for the graphics card. For HP and Compaq | ||
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| systems, you can download the latest graphics driver for your system from: www.hp.com/ | ||
| support. For other systems, refer to the Web site for your graphics card. | ||
Screen is black or displaying at a lower resolution while displaying
Check if your monitor and computer support HDCP. Refer to
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