Manuals / Multi-Tech Systems / Computer Equipment / Fax Machine

Multi-Tech Systems DT102, DT101 Unpacking and Configuration, Installation, Menus, Troubleshooting

Models: DT102 DT101 DT102/xx DT101/xx

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Chapter 1 - Introduction and Description

Chapter 1 - Introduction and Description

Chapter 4 - Unpacking and Configuration

This chapter describes the contents of the shipping container; provides a customizeable configuration summary; discusses configuration considerations for the data port, voice/fax channel, and the composite link; and provides a detailed configuration procedure. The configuration procedure simplifies the process by asking questions about your application, which allows you to glide through the configuration process by configuring only the items that need to be changed.

Chapter 5 - Installation

Chapter 5 provides procedures for cabling your DataTalker, moving the V.35 shunt, applying power, and checking it out. Cabling involves a minimum of three cables. Each cable connection is explained in detail. If a V.35 interface is used, a procedure on how to move the shunt is provided. Finally, a power-on and checkout procedure is provided with some suggestions on what to do in case something goes wrong.

Chapter 6 - Menus

The DataTalker is software driven using menus, and is controlled through a command port device. This chapter describes the menus and the impact each option has on your system’s operation.

Chapter 7 - Troubleshooting

This chapter is a guide to troubleshooting your DataTalker. It contains lists of error conditions, probable causes, and suggested fixes or steps designed to isolate the failing unit in your communications network.

Chapter 8 - Service, Warranty and Tech Support

Chapter 8 provides instructions on getting service for the DataTalker at the factory; a statement of the limited warranty; information about our user bulletin board service, and space for recording information about your DataTalker prior to calling Multi-Tech's Technical Support.

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Multi-Tech Systems DT102 Unpacking and Configuration, Installation, Menus, Troubleshooting, Introduction and Description

Contents

Desktop Models DT101, DT102, DT101/xx, DT102/xx Data/Voice/Fax ConcentratorRack-Mount Models DT101R, DT102R, DT101R/xx, DT102R/xx Owner’s ManualRecord of Revisions DataTalker SeriesPatents TrademarksChapter 1 - Introduction and Description Chapter 2 - ConfigurationChapter 3 - Front and Rear Panel Descriptions ContentsChapter 5 - Installation Chapter 4 - Unpacking and ConfigurationChapter 7 - Troubleshooting Chapter 8 - Warranty, Service and Tech SupportGlossary AppendixesIndex Appendix A - ASCII Conversion ChartPage Chapter 1 - Introduction and Description 1.1 Introduction Chapter 2 - Configuration Examples1.2 About This Manual Chapter 1 - IntroductionChapter 5 - Installation Chapter 4 - Unpacking and ConfigurationChapter 7 - Troubleshooting Chapter 8 - Service, Warranty and Tech Support+++ATCR 1.3 Product DescriptionFigure 1-2. Block Diagram DataTalker Owner’s ManualChapter 1 - Introduction and Description communications software to the DATA/COMMAND connector on the back panel and configure the data channel for the type of data that is going to be transferred. For example, if an asynchronous device is going to be connected to the data channel, you must set the speed of the channel, the word length, the number of stop bits, whether or not you are going to have parity checking, the flow control type, and other aspects of asynchronous data. After you have configured the data channel, remove the command port device and connect the data channel device, allowing data to be transferred from the asynchronous device to the MultiMux’s input/ output circuitry1.4.1 Voice/Fax 1.4 System Features1.4.2 Data Channel 1.4.3 Composite Link1.4.6 Diagnostics 1.4.7 Operational StatisticsChapter 1 - Introduction and Description DataTalker Owner’s Manual 1.5 FCC Regulations for Telephone Line InterconnectionChapter 1 - Introduction and Description 1.6 Canadian Limitations Notice1.7.3 System Control Command Port 1.7 Specifications1.7.1 Async Data Channel 1.7.2 Sync Data Channel1.7.6 Internal DSU 1.7.5 Internal Modem1.7.7 ISDN Terminal Adapter 1.7.8 Voice/Fax ChannelDesktop Models 1.7.9 Electrical/PhysicalRack-mount Models DataTalker Owner’s ManualChapter 2 - Configuration Valid Voice/Fax Configurations DataTalker ConfigurationsConfiguration 2.1 Introduction2.2 Configuration 1 - Dial-Up Link Chapter 2 - ConfigurationHome Office DataTalker Owner’s Manual To configure the DataTalker, enter 1 and press ENTERAT$D1 CR AT&W CR Q CR Chapter 2 - ConfigurationATDTNumber to DialN0 CR DataTalker Owner’s Manual To connect the home office DataTalker to its PC, connect an RS232C cable between the DATA/ COMMAND connector on the DataTalker and an async port on the PC typically, COM1 or COM2. Place DIP switch position 3 on the side of the DataTalker in the OPEN up position to enable the data channel2.3 Configuration 2 - MMH900 Series with Voice/Fax Chapter 2 - ConfigurationFigure 2-2. Adding Voice to Data-Only Network Async DataTalker Owner’s Manual19200 EchoComposite Link Settings - Internal DSU Chapter 2 - ConfigurationConfigurations Speed2.4 Configuration 3 - LAN to LAN Figure 2-3. LAN to LAN ConfigurationDataTalker Owner’s Manual Chapter 2 - Configuration ENTER DataTalker Owner’s ManualThe DataTalker knows the type of link device being used by the way a DIP switch is set or by detecting a device installed on the main PC board. In this configuration, a 56K bps internal DSU is used for the composite link device, so when the Composite Link Settings menu is displayed, it is for a DSU Chapter 2 - ConfigurationRemote Site 2.5 Configuration 4 - PBX to PBXLocal Site Figure 2-4. PBX to PBX ConfigurationChapter 2 - Configuration DataTalker Owner’s Manual The terminal adapter menu displays the transmit rate and option 2 allows you to configure the terminal adapter. Use option 2 Configure TA to access the terminal adapter’s built-in configuration menus refer to the ISDN Terminal Adapter Owner’s Manual for details. The Flush Time option is used only with an Alpha microcomputer or Wyse terminal. Enter S and press ENTER to store all configurationsChapter 3 - Front and Rear Panel Descriptions Table 3-1. LED Indicators 3.2 IndicatorsData/Command Indicators 3.1 IntroductionComposite Link Status Chapter 3 - Front and Rear Panel Descriptions Voice/Fax Channels28.8/56 28.8K bps/56K bps This composite link speed indicator displays the baud rate of the internal modem 28.8 or DSU 56K. The type of composite link device is indicated by which of the EXT, MDM, DSU, or TA indicators lights 3.3.1 Frame Ground Connector GND 3.3 Connectors3.3.2 POWER Connector 3.3.3 DATA/COMMAND Connector3.3.8 DSU/TA DIGITAL Connector 3.3.7 VOICE/FAX CHANNEL 1 E&M Connector3.3.9 MODEM LEASED Connector 3.3.10 MODEM DIAL-UP Connector3.4.1 Front Panel Switches 3.4 Switches and Shunts3.4.2 Power Switch Chapter 3 - Front and Rear Panel Descriptions3.4.4 RS232C/V.35 Shunt 3.4.3 DIP SwitchPosition DataTalker Owner’s ManualChapter 4 - Unpacking and Configuration 4.2 Unpacking 4.1 IntroductionDataTalker Owner’s Manual Figure 4-1. Unpacking4.4 Data Port Configuration Considerations 4.3 Configuration SummaryChapter 4 - Unpacking and Configuration ConnectorDataTalker Owner’s Manual 4.5 Voice/Fax Channel Configuration ConsiderationsChapter 4 - Unpacking and Configuration 4.6 Composite Link Configuration Considerations4.7 Configuration Procedure Table 4-1. Configuration ProcedureDataTalker Owner’s Manual 6 Apply power to the terminal or PC. Run your PC communications software in terminal mode. Press the ENTER key twice to establish communications with the DataTalker the Main Menu then appears Chapter 4 - Unpacking and ConfigurationVoice/Fax Channel Configuration DataTalker Owner’s ManualData Port Async/Sync 1 - Async 2 - Sync P - Previous Menu Selection Composite Link Configuration Chapter 4 - Unpacking and ConfigurationAccept the defaults for the first five options DataTalker Owner’s Manual ATDTNumber Modem to DialN0 AT$D1 - DTR Dialing commandChapter 4 - Unpacking and Configuration DataTalker Owner’s Manual Chapter 5 - Installation Step Procedure Composite Link Table 5-1. Cabling ProcedureDIP Switch 5.1 IntroductionFigure 5-3. Leased Line Connection DSU Chapter 5 - Installation MMH2834 Modem, Leased LineISDN Terminal Adapter Figure 5-4. DSU Line ConnectionData Channel External Modem, DSU, or ISDN Terminal AdapterVoice/Fax Channel DataTalker Owner’s ManualChapter 5 - Installation Figure 5-9. PBX ConnectionFigure 5-10. PBX E&M Trunk Connection Step Procedure Table 5-2. V.35 Shunt Procedure5.3 V.35 Shunt DataTalker Owner’s ManualTable 5-3. Power-On and Checkout Procedure 5.4 Power-On and CheckoutComposite Link Device Chapter 5 - InstallationComposite link Data channel Voice/fax channel Composite LinkData Channel Chapter 5 - Installation Voice/Fax Channel DataTalker Owner’s Manual Chapter 6 - Menus 6.2 Configurations Menu 6.1 IntroductionDataTalker Owner’s Manual Chapter 6 - Menus 6.2.1 Data Port ConfigurationDataTalker A IN IN IN OUT OUT UT DataTalker Owner’s ManualComposite Link Facility DataTalker B 8 OUT 6 OUT 22 OUT 4 IN 20 IN 25 INChapter 6 - Menus 6.2.2 Sync Data Port Configuration6.2.3 Voice/Fax Channel Configuration Voice/Fax Channel 1 ConfigurationDataTalker Owner’s Manual Remote LocalConfiguration ConfigurationPage 6.2.4 Composite Link Configuration Composite Link Settings - Internal MMH2834Chapter 6 - Menus x - Enter the number of seconds0 is off P - Previous Menu SelectionComposite Link Settings - Internal 56K DSU Composite Link Settings - Internal TAChapter 6 - Menus Selection The Disconnect on Inactivity DOI Timer option signals the terminal adapter to hang up the composite link by dropping DTR to it when the timer expires. When the DOI Timer option is selected, a submenu is displayed in which you can enter the number of minutes that the inactivity timer is set for. The range of the timer in minutes is 01 to 99. The default setting for the timer is three minutesSelection DataTalker Owner’s ManualChapter 6 - Menus Composite Link Settings - External Devicex - Enter the number of minutes P - Previous Menu x - Enter the number of seconds0 is off P - Previous MenuDataTalker Owner’s Manual 6.3 Statistics6.5 Diagnostic Tests 6.4 Reset OptionsReset Options 1 - Reset Unit 2 - Reset Data and Voice/Fax Channels 3 - Reset Voice/Fax Channel 4 - Reset Voice/Fax ChannelVoice Loopback Test 6.5.1 Loop TestsInternal DSU Test External Device Test6.6 Configure Remote Unit 6.6.1 MMV8/16/32 Configuration OptionsChapter 6 - Menus Warning The memory test will destroy all stored configurtions 6.6.2 Quick SetupWill this unit be installed at the main office? Y/N/Q DataTalker Owner’s ManualMMH2834 Modem Dial-up Table 6-1. Main Office InstallationMMH2834 Modem Leased Line Digital DSUDataTalker Owner’s Manual Configuration and installation is completeStep Procedure Table 6-2. Home Office InstallationChapter 6 - Menus MMH2834 Modem Dial-upDATA/COMMAND Connector RS232 Cable POWERDataTalker Owner’s Manual Chapter 7 - Troubleshooting 7.2 Importance of the Composite Link Statistics Report 7.1 IntroductionReceive Block Errors Link Alarms7.3 Test Cables Chapter 7 - TroubleshootingDataTalker Owner’s Manual 7.4 Troubleshooting GuideData Channel Voice/Fax ChannelTable 7-2. Composite Link Troubleshooting Internal DSU Table 7-1. Command Port TroubleshootingProblem Command port device notFlashing RXT LED Problem Composite link down with CD, CTS, XMT, RD and RCV LEDs onTable 7-2. Composite Link Troubleshooting Internal DSU SolutionInternal ISDN Terminal Adapter Problem Composite link down with CTS, XMT and RD LEDs onComposite link down with CD, CTS, XMT, RCV and RD LEDs on Chapter 7 - TroubleshootingInternal MMH2834 Modem Problem Composite link down with CTS, XMT, and RD LEDs onSolution DataTalker Owner’s ManualExternal Composite Link Device SolutionsFlashing RXT LED Composite link down with CD, CTS and RD LEDs on Chapter 7 - TroubleshootingProblemPossible CausesSolution Table 7-3 Data Channel TroubleshootingAsync Data Channel Sync Data ChannelVolume levels not sufficient on local voice/fax channel Table 7-4. Voice/Fax TroubleshootingData throughput slows excessively when voice/fax channel is active FXO to FXO configuration - local telephone does not ringNo communication on voice/fax channel Table 7-4. Voice/Fax Troubleshooting continuedProblem SolutionTable 7-5. Composite Link Settings - Internal DSU 7.5 Composite Link Settings - Internal DSUChapter 7 - Troubleshooting Step ProcedureTable 7-6. Composite Link Settings - Internal ISDN Terminal Adapter 7.6 Composite Link Settings - Internal ISDN Terminal AdapterStep Procedure DataTalker Owner’s ManualTable 7-7. Composite Link Settings - Internal MMH2834 7.7 Composite Link Settings - Internal ModemStepProcedure Chapter 7 - TroubleshootingTable 7-8. Composite Link Settings - External Device 7.8 Composite Link Settings - External DeviceStep Procedure DataTalker Owner’s ManualTable 7-9. Composite Link Statistics 7.9 Composite Link StatisticsChapter 7 - Troubleshooting Step ProcedureDataTalker Owner’s Manual Table 7-10. Data Port Configuration 7.10Data Port ConfigurationChapter 7 - Troubleshooting Step ProcedureDataTalker Owner’s Manual Data Port ConfigurationTable 7-11. Voice/Fax Channel Configuration 7.11 Voice/Fax Channel ConfigurationChapter 7 - Troubleshooting Step ProcedureDataTalker Owner’s Manual Table 7-12. Diagnostic Testing 7.12Diagnostic TestingChapter 7 - Troubleshooting Step ProcedureDataTalker Owner’s Manual Chapter 8 - Warranty, Service and Tech Support 8.2.1 On-line Warranty Registration 8.2 Limited Warranty8.1 Introduction DataTalker Owner’s ManualChapter 8 - Warranty, Service and Tech Support 8.3.2 ServiceATTN SERVICE OR REPAIRS 8.3 Tech SupportTo log on to the Multi-Tech BBS 8.4 The Multi-Tech BBSTo Download a file If you know the file name8.5 About the Internet Chapter 8 - Warranty, Service and Tech Supportftp//ftp.multitech.com DataTalker Owner’s Manual Appendixes CTRL CODE HEX DEC Appendix A - ASCII Conversion ChartCODE HEX CODEAppendix B - RS-232C Interface Specification Appendix B - RS-232C Interface SpecificationSIGNAL INFORMATION SIGNALChannel Cables Appendix C - Cabling DiagramsDataTalker Owner’s Manual To DCE DeviceComposite Link Cabling Appendix C - Cabling DiagramsRS232C/V.24 Configured Composite Link V.35 Adapter Cable Configured on a RS232C/V.35 Composite LinkDataTalker Owner’s Manual 1 2 3 4 5 6 71 2 3 4 5 6 7 RJ-48 Cable for Internal DSUWire Voice/Fax Channel ConnectorsE&M Voice/Fax Channel Cable DSU Back-to-Back CableDataTalker Owner’s Manual Appendix D - Flow Control BackgroundDATATALKER-INITIATED FLOW CONTROL CHANNEL DEVICE INITIATED PACINGIntroduction Appendix E - MMH2834 Modem S-RegistersS0 Number of Rings Until Modem Answers S6 Wait Time for Dial ToneS19 Dial-Back Timer S13 Remote Configuration Escape CharacterS11 Tone Dialing Tone Spacing and Duration S18 Automatic Leased Line RestoralAppendix F - MMH2834 Modem Commands F.1 Introduction MMH2834 Command SummaryAppendix F - MMH2834 Modem Commands TYPE COMMANDDESCRIPTION Negotiate V42 Mode During HandshakeDial Command F.2 Dialing Action CommandsContinuous Redial A orPulse or Tone Dial P F.3 Dial Modifier CommandsSet Pulse Dial Ratios &P Automatic Pauses in DialingReverse the Mode of Operation R Wait for New DialtoneFlash On Hook “Calling Card” Detect TonesStoring Phone Numbers F.4 Phone Number Memory CommandsD...N Number LinkingStore Configuration & S-Register Params. in Non-Volitile Memory &W F.5 Configuration and Default Storage CommandsLoading Factory Defaults &F Modem ResetEcho Command Mode Characters F.6 Command Response Result Code CommandsResult Codes Enable/Disable and No Response Answer Result Codes “Multi-Tech” or “Standard AT”Result Codes Basic and Extended and Call Progress Selection Result Codes Verbose/TerseTERSE VERBOSEX2 Looks for dial tone only and will not provide a busy response DataTalker Owner’s ManualF.8 RS232C Interface Control Commands F.7 Phone Line Conditioning CommandsEnable or Disable Recognition of Remote Digital Loop Signal Enable/Disable Trellis Coded ModulationV.42 Mode Select F.9 Error Correction CommandsAuto-Reliable Buffering DataTalker Owner’s ManualV.42 Error Correction/300bps Enable/Disable Auto-Reliable Fallback CharacterRetransmit Count Appendix F - MMH2834 Modem CommandsF.10 Compression and Maximum Block Size Commands Data CompressionMaximum Block Size Speed Conversion $BA F.11 Speed Conversion CommandsModem Baud Rate $MB AT$MB28800AT$SB115200 Serial Port Baud Rate= 115,200 bps DataTalker Owner’s ManualHelp Screens $H F.12 Immediate Action CommandsInquiry for Product Code Listing Current Operation Parameters L5, L7Listing On-Line Diagnostics ATL8DataTalker Owner’s Manual Glossary GlossaryCircuit Any closed path through which electrical current can flow DataTalker Owner’s ManualDe facto standards A de facto standard is one of two types of voluntary standards recognized by a given market. It is introduced by a single vendor and becomes a standard by its widespread use and acceptance by other vendors. AT&Ts Bell 212A, IBMs Binary Synchronous Protocol or DECs VT-100 terminal protocol are examples of de facto standards. Compare with de jure standards Glossary1. The way text is set up on a page DataTalker Owner’s ManualFormat Glossary Node Any point within a network which has been assigned an addressP Parameter DataTalker Owner’s Manual RJ-45 An 8-wire modular connector for voice and data circuitsThreshold A value or condition which, when reached, triggers an event UTP unshielded twisted pair Telephone-type wiring VGlossary Symbols IndexDataTalker Owner’s Manual Index DataTalker Owner’s Manual Troubleshooting