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Multi-Tech Systems DT101/xx, DT102 DataTalker Series, Record of Revisions, Patents, Trademarks

Models: DT102 DT101 DT102/xx DT101/xx

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Owner’s Manual

82052704 Revision E

DataTalker™ Series

Desktop Models: DT101, DT101/xx, DT102, DT102/xx

Rack-Mount Models: DT101R, DT101R/xx, DT102R, DT102R/xx

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved.

Copyright © 1997, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

EManual revised to incorporate minor editorial changes. All pages at Revision E.

(5/2/97)

EManual reformatted for electronic distribution. All pages remain at Revision E.

(7/30/99)

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

Trademarks

Trademarks of Multi-Tech Systems, Inc. are as follows: DataTalker, LANTalker, RackTalker, and the Multi- Tech logo.

CompuServe is a trademark of CompuServe, Inc.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(612)785-3500 or (800) 328-9717 Fax (612) 785-9874

Tech Support (800) 972-2439

BBS (612) 785-3702 or (800) 392-2432

Internet Address: http://www.multitech.com

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Multi-Tech Systems DT101/xx, DT102/xx owner manual DataTalker Series, Record of Revisions, Patents, Trademarks

Contents

Rack-Mount Models DT101R, DT102R, DT101R/xx, DT102R/xx Data/Voice/Fax ConcentratorDesktop Models DT101, DT102, DT101/xx, DT102/xx Owner’s ManualPatents DataTalker SeriesRecord of Revisions TrademarksChapter 3 - Front and Rear Panel Descriptions Chapter 2 - ConfigurationChapter 1 - Introduction and Description ContentsChapter 7 - Troubleshooting Chapter 4 - Unpacking and ConfigurationChapter 5 - Installation Chapter 8 - Warranty, Service and Tech SupportIndex AppendixesGlossary Appendix A - ASCII Conversion ChartPage Chapter 1 - Introduction and Description 1.2 About This Manual Chapter 2 - Configuration Examples1.1 Introduction Chapter 1 - IntroductionChapter 7 - Troubleshooting Chapter 4 - Unpacking and ConfigurationChapter 5 - Installation Chapter 8 - Service, Warranty and Tech SupportFigure 1-2. Block Diagram 1.3 Product Description+++ATCR DataTalker Owner’s Manualcommunications software to the DATA/COMMAND connector on the back panel and configure the data channel for the type of data that is going to be transferred. For example, if an asynchronous device is going to be connected to the data channel, you must set the speed of the channel, the word length, the number of stop bits, whether or not you are going to have parity checking, the flow control type, and other aspects of asynchronous data. After you have configured the data channel, remove the command port device and connect the data channel device, allowing data to be transferred from the asynchronous device to the MultiMux’s input/ output circuitry Chapter 1 - Introduction and Description1.4.2 Data Channel 1.4 System Features1.4.1 Voice/Fax 1.4.3 Composite LinkChapter 1 - Introduction and Description 1.4.6 Diagnostics1.4.7 Operational Statistics 1.5 FCC Regulations for Telephone Line Interconnection DataTalker Owner’s Manual1.6 Canadian Limitations Notice Chapter 1 - Introduction and Description1.7.1 Async Data Channel 1.7 Specifications1.7.3 System Control Command Port 1.7.2 Sync Data Channel1.7.7 ISDN Terminal Adapter 1.7.5 Internal Modem1.7.6 Internal DSU 1.7.8 Voice/Fax ChannelRack-mount Models 1.7.9 Electrical/PhysicalDesktop Models DataTalker Owner’s ManualChapter 2 - Configuration Configuration DataTalker ConfigurationsValid Voice/Fax Configurations 2.1 IntroductionHome Office 2.2 Configuration 1 - Dial-Up LinkChapter 2 - Configuration To configure the DataTalker, enter 1 and press ENTER DataTalker Owner’s ManualATDTNumber to DialN0 CR AT$D1 CR AT&W CR Q CRChapter 2 - Configuration To connect the home office DataTalker to its PC, connect an RS232C cable between the DATA/ COMMAND connector on the DataTalker and an async port on the PC typically, COM1 or COM2. Place DIP switch position 3 on the side of the DataTalker in the OPEN up position to enable the data channel DataTalker Owner’s ManualFigure 2-2. Adding Voice to Data-Only Network 2.3 Configuration 2 - MMH900 Series with Voice/FaxChapter 2 - Configuration 19200 DataTalker Owner’s ManualAsync EchoConfigurations Chapter 2 - ConfigurationComposite Link Settings - Internal DSU SpeedDataTalker Owner’s Manual 2.4 Configuration 3 - LAN to LANFigure 2-3. LAN to LAN Configuration Chapter 2 - Configuration DataTalker Owner’s Manual ENTERChapter 2 - Configuration The DataTalker knows the type of link device being used by the way a DIP switch is set or by detecting a device installed on the main PC board. In this configuration, a 56K bps internal DSU is used for the composite link device, so when the Composite Link Settings menu is displayed, it is for a DSULocal Site 2.5 Configuration 4 - PBX to PBXRemote Site Figure 2-4. PBX to PBX ConfigurationChapter 2 - Configuration The terminal adapter menu displays the transmit rate and option 2 allows you to configure the terminal adapter. Use option 2 Configure TA to access the terminal adapter’s built-in configuration menus refer to the ISDN Terminal Adapter Owner’s Manual for details. The Flush Time option is used only with an Alpha microcomputer or Wyse terminal. Enter S and press ENTER to store all configurations DataTalker Owner’s ManualChapter 3 - Front and Rear Panel Descriptions Data/Command Indicators 3.2 IndicatorsTable 3-1. LED Indicators 3.1 IntroductionChapter 3 - Front and Rear Panel Descriptions Voice/Fax Channels Composite Link Status28.8/56 28.8K bps/56K bps This composite link speed indicator displays the baud rate of the internal modem 28.8 or DSU 56K. The type of composite link device is indicated by which of the EXT, MDM, DSU, or TA indicators lights 3.3.2 POWER Connector 3.3 Connectors3.3.1 Frame Ground Connector GND 3.3.3 DATA/COMMAND Connector3.3.9 MODEM LEASED Connector 3.3.7 VOICE/FAX CHANNEL 1 E&M Connector3.3.8 DSU/TA DIGITAL Connector 3.3.10 MODEM DIAL-UP Connector3.4.2 Power Switch 3.4 Switches and Shunts3.4.1 Front Panel Switches Chapter 3 - Front and Rear Panel DescriptionsPosition 3.4.3 DIP Switch3.4.4 RS232C/V.35 Shunt DataTalker Owner’s ManualChapter 4 - Unpacking and Configuration DataTalker Owner’s Manual 4.1 Introduction4.2 Unpacking Figure 4-1. UnpackingChapter 4 - Unpacking and Configuration 4.3 Configuration Summary4.4 Data Port Configuration Considerations Connector4.5 Voice/Fax Channel Configuration Considerations DataTalker Owner’s Manual4.6 Composite Link Configuration Considerations Chapter 4 - Unpacking and ConfigurationDataTalker Owner’s Manual 4.7 Configuration ProcedureTable 4-1. Configuration Procedure Chapter 4 - Unpacking and Configuration 6 Apply power to the terminal or PC. Run your PC communications software in terminal mode. Press the ENTER key twice to establish communications with the DataTalker the Main Menu then appearsData Port Async/Sync 1 - Async 2 - Sync P - Previous Menu Selection Voice/Fax Channel ConfigurationDataTalker Owner’s Manual Accept the defaults for the first five options Composite Link ConfigurationChapter 4 - Unpacking and Configuration ATDTNumber Modem to DialN0 AT$D1 - DTR Dialing command DataTalker Owner’s ManualChapter 4 - Unpacking and Configuration DataTalker Owner’s Manual Chapter 5 - Installation DIP Switch Table 5-1. Cabling ProcedureStep Procedure Composite Link 5.1 IntroductionISDN Terminal Adapter Chapter 5 - Installation MMH2834 Modem, Leased LineFigure 5-3. Leased Line Connection DSU Figure 5-4. DSU Line ConnectionVoice/Fax Channel External Modem, DSU, or ISDN Terminal AdapterData Channel DataTalker Owner’s ManualFigure 5-10. PBX E&M Trunk Connection Chapter 5 - InstallationFigure 5-9. PBX Connection 5.3 V.35 Shunt Table 5-2. V.35 Shunt ProcedureStep Procedure DataTalker Owner’s ManualComposite Link Device 5.4 Power-On and CheckoutTable 5-3. Power-On and Checkout Procedure Chapter 5 - InstallationData Channel Composite link Data channel Voice/fax channelComposite Link Chapter 5 - Installation Voice/Fax Channel DataTalker Owner’s Manual Chapter 6 - Menus DataTalker Owner’s Manual 6.2 Configurations Menu6.1 Introduction 6.2.1 Data Port Configuration Chapter 6 - MenusComposite Link Facility DataTalker Owner’s ManualDataTalker A IN IN IN OUT OUT UT DataTalker B 8 OUT 6 OUT 22 OUT 4 IN 20 IN 25 IN6.2.2 Sync Data Port Configuration Chapter 6 - MenusDataTalker Owner’s Manual 6.2.3 Voice/Fax Channel ConfigurationVoice/Fax Channel 1 Configuration Configuration LocalRemote ConfigurationPage Chapter 6 - Menus 6.2.4 Composite Link ConfigurationComposite Link Settings - Internal MMH2834 Selection x - Enter the number of seconds0 is off P - Previous MenuChapter 6 - Menus Composite Link Settings - Internal 56K DSUComposite Link Settings - Internal TA Selection The Disconnect on Inactivity DOI Timer option signals the terminal adapter to hang up the composite link by dropping DTR to it when the timer expires. When the DOI Timer option is selected, a submenu is displayed in which you can enter the number of minutes that the inactivity timer is set for. The range of the timer in minutes is 01 to 99. The default setting for the timer is three minutesSelection DataTalker Owner’s Manualx - Enter the number of minutes P - Previous Menu Composite Link Settings - External DeviceChapter 6 - Menus x - Enter the number of seconds0 is off P - Previous Menu6.3 Statistics DataTalker Owner’s ManualReset Options 1 - Reset Unit 2 - Reset Data and Voice/Fax Channels 6.4 Reset Options6.5 Diagnostic Tests 3 - Reset Voice/Fax Channel 4 - Reset Voice/Fax ChannelInternal DSU Test 6.5.1 Loop TestsVoice Loopback Test External Device TestChapter 6 - Menus 6.6 Configure Remote Unit6.6.1 MMV8/16/32 Configuration Options Will this unit be installed at the main office? Y/N/Q 6.6.2 Quick SetupWarning The memory test will destroy all stored configurtions DataTalker Owner’s ManualMMH2834 Modem Leased Line Table 6-1. Main Office InstallationMMH2834 Modem Dial-up Digital DSUConfiguration and installation is complete DataTalker Owner’s ManualChapter 6 - Menus Table 6-2. Home Office InstallationStep Procedure MMH2834 Modem Dial-upDataTalker Owner’s Manual DATA/COMMAND Connector RS232 CablePOWER Chapter 7 - Troubleshooting Receive Block Errors 7.1 Introduction7.2 Importance of the Composite Link Statistics Report Link AlarmsChapter 7 - Troubleshooting 7.3 Test CablesData Channel 7.4 Troubleshooting GuideDataTalker Owner’s Manual Voice/Fax ChannelProblem Table 7-1. Command Port TroubleshootingTable 7-2. Composite Link Troubleshooting Internal DSU Command port device notTable 7-2. Composite Link Troubleshooting Internal DSU Problem Composite link down with CD, CTS, XMT, RD and RCV LEDs onFlashing RXT LED SolutionComposite link down with CD, CTS, XMT, RCV and RD LEDs on Problem Composite link down with CTS, XMT and RD LEDs onInternal ISDN Terminal Adapter Chapter 7 - TroubleshootingSolution Problem Composite link down with CTS, XMT, and RD LEDs onInternal MMH2834 Modem DataTalker Owner’s ManualFlashing RXT LED Composite link down with CD, CTS and RD LEDs on SolutionsExternal Composite Link Device Chapter 7 - TroubleshootingAsync Data Channel Table 7-3 Data Channel TroubleshootingProblemPossible CausesSolution Sync Data ChannelData throughput slows excessively when voice/fax channel is active Table 7-4. Voice/Fax TroubleshootingVolume levels not sufficient on local voice/fax channel FXO to FXO configuration - local telephone does not ringProblem Table 7-4. Voice/Fax Troubleshooting continuedNo communication on voice/fax channel SolutionChapter 7 - Troubleshooting 7.5 Composite Link Settings - Internal DSUTable 7-5. Composite Link Settings - Internal DSU Step ProcedureStep Procedure 7.6 Composite Link Settings - Internal ISDN Terminal AdapterTable 7-6. Composite Link Settings - Internal ISDN Terminal Adapter DataTalker Owner’s ManualStepProcedure 7.7 Composite Link Settings - Internal ModemTable 7-7. Composite Link Settings - Internal MMH2834 Chapter 7 - TroubleshootingStep Procedure 7.8 Composite Link Settings - External DeviceTable 7-8. Composite Link Settings - External Device DataTalker Owner’s ManualChapter 7 - Troubleshooting 7.9 Composite Link StatisticsTable 7-9. Composite Link Statistics Step ProcedureDataTalker Owner’s Manual Chapter 7 - Troubleshooting 7.10Data Port ConfigurationTable 7-10. Data Port Configuration Step ProcedureData Port Configuration DataTalker Owner’s ManualChapter 7 - Troubleshooting 7.11 Voice/Fax Channel ConfigurationTable 7-11. Voice/Fax Channel Configuration Step ProcedureDataTalker Owner’s Manual Chapter 7 - Troubleshooting 7.12Diagnostic TestingTable 7-12. Diagnostic Testing Step ProcedureDataTalker Owner’s Manual Chapter 8 - Warranty, Service and Tech Support 8.1 Introduction 8.2 Limited Warranty8.2.1 On-line Warranty Registration DataTalker Owner’s ManualATTN SERVICE OR REPAIRS 8.3.2 ServiceChapter 8 - Warranty, Service and Tech Support 8.3 Tech SupportTo Download a file 8.4 The Multi-Tech BBSTo log on to the Multi-Tech BBS If you know the file nameftp//ftp.multitech.com 8.5 About the InternetChapter 8 - Warranty, Service and Tech Support DataTalker Owner’s Manual Appendixes CODE HEX Appendix A - ASCII Conversion ChartCTRL CODE HEX DEC CODESIGNAL INFORMATION Appendix B - RS-232C Interface SpecificationAppendix B - RS-232C Interface Specification SIGNALDataTalker Owner’s Manual Appendix C - Cabling DiagramsChannel Cables To DCE DeviceRS232C/V.24 Configured Composite Link Appendix C - Cabling DiagramsComposite Link Cabling V.35 Adapter Cable Configured on a RS232C/V.35 Composite Link1 2 3 4 5 6 7 1 2 3 4 5 6 7DataTalker Owner’s Manual RJ-48 Cable for Internal DSUE&M Voice/Fax Channel Cable Voice/Fax Channel ConnectorsWire DSU Back-to-Back CableDATATALKER-INITIATED FLOW CONTROL Appendix D - Flow Control BackgroundDataTalker Owner’s Manual CHANNEL DEVICE INITIATED PACINGS0 Number of Rings Until Modem Answers Appendix E - MMH2834 Modem S-RegistersIntroduction S6 Wait Time for Dial ToneS11 Tone Dialing Tone Spacing and Duration S13 Remote Configuration Escape CharacterS19 Dial-Back Timer S18 Automatic Leased Line RestoralAppendix F - MMH2834 Modem Commands Appendix F - MMH2834 Modem Commands F.1 IntroductionMMH2834 Command Summary DESCRIPTION COMMANDTYPE Negotiate V42 Mode During HandshakeContinuous Redial F.2 Dialing Action CommandsDial Command A orSet Pulse Dial Ratios &P F.3 Dial Modifier CommandsPulse or Tone Dial P Automatic Pauses in DialingFlash On Hook Wait for New DialtoneReverse the Mode of Operation R “Calling Card” Detect TonesD...N F.4 Phone Number Memory CommandsStoring Phone Numbers Number LinkingLoading Factory Defaults &F F.5 Configuration and Default Storage CommandsStore Configuration & S-Register Params. in Non-Volitile Memory &W Modem ResetResult Codes Enable/Disable and No Response Answer F.6 Command Response Result Code CommandsEcho Command Mode Characters Result Codes “Multi-Tech” or “Standard AT”TERSE Result Codes Verbose/TerseResult Codes Basic and Extended and Call Progress Selection VERBOSEDataTalker Owner’s Manual X2 Looks for dial tone only and will not provide a busy responseEnable or Disable Recognition of Remote Digital Loop Signal F.7 Phone Line Conditioning CommandsF.8 RS232C Interface Control Commands Enable/Disable Trellis Coded ModulationAuto-Reliable Buffering F.9 Error Correction CommandsV.42 Mode Select DataTalker Owner’s ManualRetransmit Count Enable/Disable Auto-Reliable Fallback CharacterV.42 Error Correction/300bps Appendix F - MMH2834 Modem CommandsMaximum Block Size F.10 Compression and Maximum Block Size CommandsData Compression Modem Baud Rate $MB F.11 Speed Conversion CommandsSpeed Conversion $BA AT$MB28800= 115,200 bps Serial Port Baud RateAT$SB115200 DataTalker Owner’s ManualInquiry for Product Code F.12 Immediate Action CommandsHelp Screens $H Listing Current Operation Parameters L5, L7DataTalker Owner’s Manual Listing On-Line DiagnosticsATL8 Glossary GlossaryDataTalker Owner’s Manual Circuit Any closed path through which electrical current can flowGlossary De facto standards A de facto standard is one of two types of voluntary standards recognized by a given market. It is introduced by a single vendor and becomes a standard by its widespread use and acceptance by other vendors. AT&Ts Bell 212A, IBMs Binary Synchronous Protocol or DECs VT-100 terminal protocol are examples of de facto standards. Compare with de jure standardsFormat 1. The way text is set up on a pageDataTalker Owner’s Manual P Parameter GlossaryNode Any point within a network which has been assigned an address RJ-45 An 8-wire modular connector for voice and data circuits DataTalker Owner’s ManualGlossary Threshold A value or condition which, when reached, triggers an eventUTP unshielded twisted pair Telephone-type wiring V DataTalker Owner’s Manual SymbolsIndex Index Troubleshooting DataTalker Owner’s Manual