Multi-Tech Systems DT102, DT101/xx Tech Support, Recording DataTalker Information, Service

Chapter 8 - Warranty, Service and Tech Support

8.3 Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1- 800-972-2439. Please fill out the DataTalker information form below and have it available when you call. If your DataTalker requires service, the tech support specialist will guide you on how to send it in (see section 8.3.2).

8.3.1Recording DataTalker Information

Please fill in the following information on your Multi-Tech DataTalker. This will help Tech Support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model Number:

Serial Number:

Firmware Version:

The model and serial numbers are on the bottom of your DataTalker. The Diagnostic Test menu displays the PROM firmware version number.

Before calling Tech Support, please note in the space below if an internal DSU, modem, or ISDN terminal adapter has been added to your DataTalker. Also note status information about your DataTalker, including LED indicators, screen messages, diagnostic test results, DIP switch settings, problems with a specific application, etc.

8.3.2Service

If your tech support specialist decides that service is required, your DataTalker may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Note: Before returning your DataTalker for service, record your data port configuration and voice/ fax channel configurations. When the DataTalker is returned to you, the configurations are reset to the factory defaults.

Include the following with your DataTalker:

•A description of the problem.

•Return billing and shipping addresses.

•Contact name and phone number.

•Check or purchase order number for payment if the DataTalker is out of warranty. (Check with your technical support specialist for the standard repair charge for your DataTalker).

•If possible, note the name of the technical support specialist with whom you spoke.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent (see section 8.3.1).

Send DataTalkers to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your DataTalker on the availability of local service and/ or loaner units in your part of the country.

113