13 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

A. Standing Pilot Ignition System

Symptom

Possible Causes

Corrective Action

 

 

 

1. After repeated triggering

a. Defective ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

of the red or black piezo

 

wire is properly connected, replace the ignitor.

ignitor button, the spark

 

 

b. Defective pilot or misaligned

Using match, light the pilot. If the pilot lights, turn off the pilot and

ignitor will not light the pilot.

 

electrode (spark at electrode).

trigger the red piezo ignitor button again. If the pilot lights, an im-

 

 

proper gas/air mixture caused the bad lighting and a longer purge

 

 

period is recommended. If the pilot will not light, ensure the gap

 

 

at the electrode and pilot is one-eighth (1/8) inch to have a strong

 

 

spark. If the gap is OK, replace the pilot.

 

 

 

 

c. No gas or low gas pressure.

Check the remote shut-off valves from the fireplace. Usually, there

 

 

is a valve near the gas main. There can be more than one (1) valve

 

 

between the fireplace and the main.

 

 

 

 

d. No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

 

 

 

2. The pilot will not stay lit

a. Defective thermocouple.

Check that the pilot flame impinges on the thermocouple. Clean

after carefully following the

 

and/or adjust the pilot for maximum flame impingement.

lighting instructions.

 

Ensure that the thermocouple connection at the gas valve is fully

 

 

 

 

inserted and tight (hand tighten plus 1/4 turn).

 

 

Disconnect the thermocouple from the valve, place one millivolt

 

 

meter lead wire on the tip of the thermcouple and the other meter

 

 

lead wire on the thermocouple copper lead. Start the pilot and hold

 

 

the valve knob in. If the millivolt reading is less than 15mV, replace

 

 

the thermocouple.

 

 

 

 

b. Defective valve.

If the thermocouple is producing more than 15 millivolts, replace

 

 

faulty valve.

 

 

 

3. The pilot is burning,

a. ON/OFF switch or wires

Check the ON/OFF switch and wires for proper connections. Place

there is no burner flame,

defective.

the jumper wires across the terminals at the switch. If the burner

the valve knob is in the ON

 

comes on, replace the defective switch. If the switch is OK, place the

position, and the ON/OFF

 

jumper wires across the switch wires at the gas valve. If the burner

switch is in the ON position.

 

comes on, the wires are faulty or connections are bad.

 

 

 

 

b. Thermopile may not be gener-

If the pilot flame is not close enough physically to the thermopile,

 

ating sufficient millivoltage.

adjust the pilot flame.

 

 

Be sure the wire connections from the thermopile at the gas valve

 

 

terminals are tight and that the thermopile is fully inserted into the

 

 

pilot bracket.

 

 

Check the thermopile with a millivolt meter. Take the reading at

 

 

TH-TP&TP terminals of the gas valve. The meter should read 325

 

 

millivolts minimum, while holding the valve knob depressed in the

 

 

pilot position, with the pilot lit, and the ON/OFF switch in the OFF

 

 

position. Replace the faulty thermopile if the reading is below the

 

 

specified minimum.

 

 

With the pilot in the ON position, disconnect the thermopile leads

 

 

from the valve. Take a reading at the thermopile leads. The read-

 

 

ing should be 325 millivolts minimum. Replace the thermopile if the

 

 

reading is below the minimum.

 

 

 

Quadra-Fire • QVI-30FB-S • 2020-910 Rev. F • 9/08

29

Page 28 Page 30
Page 29
Image 29
Hearth and Home Technologies QVI-30FB-S owner manual Troubleshooting, Standing Pilot Ignition System
Page 28 Page 30

QVI-30FB-S specifications

Hearth and Home Technologies has long been a leader in the hearth industry, and their QVI-30FB-S model continues that tradition with a modern twist. The QVI-30FB-S is an innovative gas fireplace that combines a stylish design with advanced technology, providing both warmth and ambiance to any home.

One of the standout features of the QVI-30FB-S is its sleek, contemporary design. With a clean face and large viewing area, this fireplace is perfect for today’s open living spaces. The minimalist aesthetic allows it to blend seamlessly into various décor styles, enhancing the overall look of the room while providing a focal point that captivates the eye.

The QVI-30FB-S utilizes cutting-edge heating technology to deliver efficient warmth. It boasts a high efficiency rating, which means it can effectively heat larger areas without excessive gas consumption. The gas burner system is designed to maximize heat while minimizing emissions, making it an environmentally friendly choice for homeowners looking to reduce their carbon footprint.

Another notable feature is the adjustable flame height. Users can customize the intensity of the flames, allowing for a cozy glow or a more robust fire, depending on their mood and the occasion. The fireplace also includes a backup battery system, ensuring that it remains functional even during power outages, providing peace of mind during inclement weather.

The QVI-30FB-S is equipped with an advanced control system, offering users the convenience of remote operation. With the included remote control, it's easy to adjust the temperature and flame height from anywhere in the room. Additionally, it has a smartphone-compatible option that allows for operation via a mobile app, adding another layer of convenience for tech-savvy users.

Safety is a priority with the QVI-30FB-S. It features a safety shut-off system that activates in the event of a malfunction or abnormal operation, ensuring that users can enjoy their fireplace worry-free.

In summary, the Hearth and Home Technologies QVI-30FB-S is a remarkable gas fireplace that combines style, efficiency, and modern technology. Its design elements, heating capabilities, adjustable features, and safety systems make it an excellent choice for homeowners looking to enhance their living spaces with warmth and elegance.
Top Page Image Contents