CHECK YOUR COMPUTER PERFORMANCE
You may need to change how your computer manages resources and proc esses.
For more information on improving computer performance, see th e documentation that came with you r operating
system.
Copy and scan troubleshooting
“Copier or scanner does not respond” on page 142
“Scanner unit does not close” on page 142
“Poor copy or scanned image quali ty” on page 142
“Partial copies or scans of documents or photos” on page 143
“Scan was not successfu l” on page 143
“Scanning takes too long or freezes the computer” on page 144
“Cannot scan to a computer over a n etwork” on page 144

Copier or scanner does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

SET YOUR PRINTER AS THE DEFAULT PRINTER

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Scanner unit does not close

1Open the scanner lid.
2Remove any obstruction keeping the scanner unit open.
3Close the scanner lid.

Poor copy or scanned image quality

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLEAN THE SCANNER GLASS

ADJUST THE SCAN QUALITY

REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY

USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
Troubleshooting
142