Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.

Make sure the printer is turned on.

Make sure the printer is securely connected to the host computer, print server, or other network access point.

Check the printer for error messages, and resolve any errors.

Check for paper jam messages, and clear any jams.

Check the ink cartridges, and install new cartridges if necessary.

Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printer.

Use the Service Center to locate and solve the problem (Windows only).

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, then click the For

additional assistance, use the Service Center link.

Method 2

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Navigate to:

Printer Home > Support tab > Service Center

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

Knowledgebase articles with the latest information and troubleshooting for your printer

Live online technical support

Contact numbers for telephone technical support

Setup troubleshooting

“Incorrect language appears on the display” on page 129

“Printhead errors” on page 129

“Software did not install” on page 130

Troubleshooting

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Lexmark S800 manual Troublesho oting, Before you troubleshoot, Using the Service Center to solve printer problems

S800 specifications

The Lexmark S800 series is a line of multifunction printers that caters to the needs of both home and office environments. Renowned for their versatility and performance, these printers elevate printing, scanning, copying, and faxing capabilities, making them an ideal solution for small to medium-sized businesses.

One of the standout features of the Lexmark S800 series is its high-quality printing capabilities. The printers utilize Lexmark's advanced Color Replacement technology, which ensures vibrant and accurate color reproduction. With a maximum print resolution of up to 4800 color dpi, users can expect crisp and clear prints that are suitable for professional presentations and documents.

Another significant attribute of the S800 series is its speed. The printers are designed to handle high-volume printing tasks efficiently, delivering up to 35 pages per minute for monochrome and 33 pages per minute for color prints. This speed is particularly beneficial for busy office environments where time is of the essence.

The S800 also incorporates advanced scanning technologies. With a high-resolution optical scanner, it allows users to scan documents with precision and detail. The automatic document feeder (ADF) facilitates batch scanning, making it quicker to digitize multiple pages. In addition, the printers support various file formats, giving users flexibility in how they save and share their scanned documents.

Connectivity options on the Lexmark S800 series are robust, catering to the needs of a modern workspace. The printers offer Wi-Fi, Ethernet, and USB connectivity, ensuring seamless integration into both wired and wireless networks. Mobile printing capabilities are also included, allowing users to print directly from smartphones and tablets via compatible apps.

Additionally, the S800 series prioritizes user efficiency with its intuitive control panel and user-friendly interface. The 4.3-inch color touchscreen provides easy navigation through various functions, including printing, scanning, and setting preferences.

In terms of energy efficiency, the Lexmark S800 series is designed with sustainability in mind. It incorporates Lexmark’s Eco-Mode, which reduces energy consumption during both printing and sleep modes.

Overall, the Lexmark S800 series stands out with its combination of speed, quality, and advanced features. It is an excellent choice for anyone looking for reliable and high-performance multifunction printing solutions. Whether for personal use or business environments, the Lexmark S800 effectively meets diverse printing needs while ensuring efficiency and productivity.