CHECK NETWORK NAME
Make sure your network d oes not have the sam e name as another network near you. F or example, if you a nd your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
For more information on set ting a unique network n ame, consult the docu mentation for your a ccess point.
Note: If you set a new network name, then you must reset the printer and computer SSID to the same network
name.
CHECK SECURITY KEYS

If you are using WEP security

A valid WEP key is:
Exactly 10 or 26 hexadecimal charact ers. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. AS CII characters are letters, nu mbers, and symbols found on a keyboard.

If you are using WPA or WPA2 security

A valid WPA passphrase is:
Exactly 64 hexadecimal character s. Hexadecimal characters are A–F, a–f, and 0–9.
or
From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WPA passph rase are case-sensitive .
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your n etwork resources without your consent.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT
The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network
range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors,
including the abilities of your access point and wireless network adapters. If you are having trouble printing, then
try placing the computer and printer no more than 100 feet apart.
You can find the strength of the network signal on the printer network setup page.
CHECK MAC ADDRESS
If your network uses MAC address filtering, then make sure that you include the MAC address of the printer in the
MAC address filter list. This will allow the printer to o perate on the network.
Troubleshooting
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