Lexmark S800 Jams and misfeeds troubleshooting

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked wit h .

Note: If you continue to have problems, then try another USB port on the computer. You may have connecte d to

a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK.

The Device Manager opens.

4Click the plus sign (+) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Jams and misfeeds troubleshooting

•“Paper jam in the printer” on page 136

•“Paper jam in the duplex unit” on page 138

•“Paper or specialty media misfeeds” on page 139

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1Turn off the printer, and then unplug the power cord from the wall outlet.

Note: Make sure the printer is not in Power Saver mode. Press and hold for three seconds to turn off the printe r.

2Check the following parts of the printer for any jammed paper:

•Paper support

Troubleshooting

136

Contents

Main Contents Page Page Page Safety information About your printer Thank you for choosing this printer! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Publications Page Understanding the parts of the printer Page About your printer Ordering and replacing supplies Ordering ink cartridges Using genuine Lexmark ink cartridges Replacing ink cartridges 5 6 Ordering paper and other supplies Recycling Lexmark products Using the printer control panel buttons and menus Using the printer control panel Understanding the home screen Page Navigating menus using the touch screen Changing the Power Saver timeout Saving paper and energy with Eco-Mode Resetting to factory settings Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Software installed during printer installation Printer software Using the Macintosh printer software Software installed during printer installation Software resident in the Mac OS Printer software 2 Finding and installing optional software Updating the printer software Checking for software updates Enabling automatic software updates ( Windows only) Reinstalling the printer software Uninstalling the printer software Installing the printer software Using the Internet Loading paper and original documents Loading paper Paper and specialty me dia guidelines Page Loading original documents on the scanner glass 1 2 Loading small media on the scanner glass Loading thick media on the scanner glass Saving paper default settings Printing Tips for printing Printing basic documents Printing a document Collating printed copies Changing the print order of pages Printing multiple pages on one sheet Printing documents from a memory card or flash drive If the printer is using a USB connection If the printer is using a Wireless connection (select models only) Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplex ing) automatically Setting the duplex printing dry time Using the control panel Using the printer software Printing on both sides of the paper (duplexing) manually Page Printing specialty documents Printing envelopes Printing labels Tips on loading label sheets Printing on custom-size paper Working with photos Using a memory card or flash drive with the printer Supported memory cards and file ty pes Printing photos using the printer control panel 1 2 3 4 Editing photos using the printer control panel Printing photos from a memory device u sing the printer software If the printer is using a USB connection If the printer is using a wireless connection (select models only) Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device u sing the proof sheet Printing photos using your mobile device Managing print jobs Setting your printer as the default printer Hiding or changing the appearance of the Printing Status window Changing the printing mode Changing the default printing m ode Changing the printing mode for a singl e print job Pausing print jobs Resuming print jobs Canceling print jobs Page Copying Tips for copying Making copies Copying photos Copying an ID card Copying a two-sided document Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using the printer control panel Repeating an image on one page Copying multiple pages on one sheet Making a duplex copy Making a duplex copy automatically Making a duplex copy manually Page Scanning Tips for scanning Scanning to a local or network computer Scanning to a flash drive or memory card Scanning photos into an editing application Scanning documents into an editing application Scanning directly to e-mail using the printer software Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Why am I being asked for a PIN? Canceling scan jobs E-mailing Setting up the printer to e-mail Setting up the e-mail function Changing the e-mail settings after setup If you want to change the SMTP serve r settings Creating an e-mail contact list Creating an e-mail contact list using the pr inter control panel Creating an e-mail contact list using t he printer software Sending e-mail Tips for e-mailing Scanning a document or photo to e-mail Attaching a document or photo to e-mail Canceling an e-mail Faxing Setting up the printer to fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a de dicated fax line Page Page Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Scenario 2: Digital Subscriber Line (DSL ) Scenario 3: VoIP telephone service To connect: Tips for this setup: Scenario 4: Digital telephone service thr ough a cable provider Setup 1: Printer is connected dir ectly to a cable modem Scenario 5: Country- or region-specific setup Connecting the printer to a non-R J-11 wall jack Page Page Entering your user information Setting the fax header Setting the fax footer 2 Configuring the fax settings Configuring fax settings using the printer con trol panel 2 Configuring fax settings using the fax sof tware Using the Printer Setup Wizard in W indows 1 2 3 4 Creating a contact list Creating a contact list using the pri nter control panel Creating a contact list using the fax software Sending faxes Tips for sending faxes Sending faxes using the printer control p anel To send a fax to a single recipient: To send a fax to multiple recipients (broadcast fax): Tip: Receiving faxes Tips for receiving faxes Receiving faxes automatically Receiving faxes manually Faxing FAQ 1 2 3 4 2 3 What is a splitter and what type of splitter should I use? What is my fax number? What is my dialing prefix? When do I need to set Auto Answer to On? How many rings should I set? How do I set the distinctive ring for the printer? 2 How can I check the dial tone? How do I adjust the speaker volume on the printer? Adjusting the dialing volume 2 Adjusting the ringer volume 2 How do I change the resolution of the docu ments that I fax? How do I send a fax at a scheduled time? How do I send a fax using a phone calling c ard? How do I know that the fax was sent successfully? How do I view the fax history of the printer? To print fax history reports: To view the fax history on the screen: How do I print a fax on both sides of the pa per? How do I forward a fax? How do I block faxes? Blocking faxes from speci fic numbers Blocking faxes from unide ntified senders Can I retrieve failed faxes? Networking Installing the printer on a wireless network Wireless network compatibility Supported network security options No Security Printing a network setup page Information you will need to set up th e printer on a wireless network Installing the printer on a wireless network Installing the printer on other computers 4 5 Interpreting the colors of the Wi-Fi indicato r 1 2 Assigning a static IP address Changing wireless settings after installation Advanced wireless setup Creating an ad hoc wireless network In Windows Vista or later In Windows XP In Windows 2000 Adding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS (Windows only) Switching between USB and wireless connect ions (Windows only) Switching to a wireless connecti on Switching to a local (USB) connect ion Switching between USB and wireless c onnections (Macintosh only) Switching to a wireless connecti on Switching to a local (USB) connect ion Sharing a printer in a Windows environm ent Sharing a printer in a Macintosh environ ment Networking FAQ What is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of security my net work is using? How are home networks configured? Wireless network examples Why do I need an installation cable? How do I attach the installation cable? 2 3 How are infrastructure and ad hoc networks different? Finding the signal strength Checking computer connectivity 1 2 Checking printer connectivity REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER REMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I make sure my computer and printer are connected to the same wireless network? For Macintosh users with an AirPort base station For Macintosh users with an access poin t Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? 4 Locating the printer IP address How are IP addresses assigned? What is a key index? Using SmartSolutions What is SmartSolutions? Preloaded solutions Custom solutions Examples: Creating and customizing printer solutions Using the printer software Using a Web browser Maintaining the printer Maintaining ink cartridges Checking ink levels Using the printer software Aligning the printhead Cleaning the exterior of the printer Cleaning the scanner glass Cleaning the touch screen Troubleshooting Before you troubleshoot Using the Service Center to solve printer problems If Troubleshooting does not solve your problem Setup troubleshooting Incorrect language appears on the display C HANGE THE LANGUAGE USING THE PRINTER Printhead errors REMOVE AND REINSERT THE PRINTHEAD 3 Software did not install Page 5 6 7 8 Print job does not print or is missing pa ges MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 2 3 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER 1 2 3 4 Printer is printing blank pages REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 2 3 4 Cannot delete documents from the prin t queue MAKE SURE THE USB PORT IS ENABLED IN WINDOWS Jams and misfeeds troubleshooting Paper jam in the printer Page Paper jam in the duplex unit 3 4 Paper or specialty media misfeeds C HECK PAPER Print troubleshooting Poor quality at the edges of the page C HECK MINIMUM PRINT SELECT THE BORDERLESS PRINT FEATURE Streaks or lines on printed image C HECK THE INK SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE Print speed is slow MAXIMIZE COMPUTER PROCESSING SPEED ADD MEMORY TO THE COMPUTER Consider upgrading the RAM. Copy and scan troubleshooting Copier or scanner does not respond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN Partial copies or scans of documents or phot os MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN RESTART THE COMPUTER ADD NETWORK PRINTERS THROUGH THE EDIT DEVICE LIST DIALOG 1 2 MAKE SURE ENABLE NETWORK SCAN TO COMPUTER IS SELECTED IN THE GENERAL TAB OF Notes: E-mail troubleshooting Cannot send e-mail CHECK YOUR E-MAIL CONFIGURATION SETTINGS C HECK YOUR NETWORK C HECK YOUR PROXY Fax troubleshooting Fax troubleshooting checklist 1 2 Connection checklist SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER 2 E NABLE ERROR 2 E NABLE AUTOMATIC FAX Cannot receive faxes MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT MAKE SURE TO FREE UP PRINTER MEMORY Cannot run the fax software MAKE SURE THE FAX SOFTWARE IS INSTALLED MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Page Memory card troubleshooting Memory card troubleshooting checklis t Nothing happens when a memory card is inserted REINSERT THE MEMORY CARD C HECK THE NETWORK Wireless troubleshooting Wireless troubleshooting checklist Resetting the wireless settings to factory defaults Cannot print over wireless network TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON D ISCONNECT FROM VPN MAKE SURE DEMO MODE IS TURNED OFF C HECK YOUR WEP KEY OR WPA MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES C HECK THE WIRELESS SIGNAL C HECK YOUR ADVANCED SECURITY MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT Page 3 4 M AKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIR P The Continue button is unavailable C HECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING RECONNECT THE POWER SUPPLY TRY RUNNING THE INSTALLER AGAIN C HECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB Cannot print and there is a firewall on t he computer Wi-Fi indicator is green but the printer does not print (Windows only) ALLOW THE WIRELESS INSTALLATION TO COMPLETE E NABLE THE SELECT THE WIRELESS PRINTER 4 5 6 SELECT THE WIRELESS PORT 4 5 6 7 8 C HECK YOUR WEP KEY OR WPA C HECK THE MAC PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING 1 a b c d 2 a b c Page MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN Wi-Fi indicator still shows limited connection C HECK NETWORK C HECK SECURITY If you are using WEP security If you are using WPA or WPA2 security C HECK MAC Wireless print server not installed C HECK Communication not available message displays when printing wirelessly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK 4 MAKE SURE THE WIRELESS PORT IS SELECTED MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED 4 5 6 7 Communication with printer lost when co nnected to Virtual Private Network (VPN) Resolving intermittent wireless communications issues D ISCONNECT FROM ALL VPN S WHEN ATTEMPTING TO USE THE WIRELESS TURN OFF THE ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON E LIMINATE NETWORK E LIMINATE SOURCES OF C HANGE THE CHANNEL THE ACCESS POINT CONFIGURE THE ACCESS POINT WITH A UNIQUE SSID C HECK FOR KNOWN ISSUES WITH THE ACCESS C HECK FOR WIRELESS NETWORK ADAPTER C HANGE ALL NETWORK DEVICES TO THE SAME PURCHASE A NEW ROUTER Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Modular component notice Licensing notices Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive Page Power consumption Product power consumption Power Saver Off mode Total energy usage Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Notice to users of the US telephone network: FCC requirements Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network South Africa telecommunications not ice Using this product in Switzerland Utilisation de ce produi t en Suisse Verwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Notice to Users in the European Union Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Industry Canada (Canada) Notice to users in the European Union This product may be used in the countries indicated in the table below. Notices Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRA NTY AND LICENSE AGREEMENTS PRINTER LICENSE AGREEMENT CARTRIDGE LICENSE AGREEMENT* LEXMARK SOFTWARE LICENSE AGREEMENT 1 3 4 5 a b Page 18 19 MICROSOFT CORPORATION NOTICES ADOBE SYSTEMS INCORPORATED NOTICE Index A B C D E F G H I J K M N O P R S T U V W