MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devi ces such as microwave ovens or other appliances,
cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too
closely to these devices.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT
The range of your wireless network depends on many factors, including the abilities of your access point and
network adapters. If you are having trouble printing, then try placing the computer and printer no more than
100 feet apart.
CHECK THE WIRELESS SIGNAL QUALITY
Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then
another factor is causing the problem.
CHECK YOUR ADVANCED SECURITY SETTINGS
•If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you
must add the printer MAC address to the list of addresses allowed to connect to the access point.
•If you set the access point to issue a limited number of IP addresses, then you must change this so that the
printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the access
point, or contact the person who set up your wireless network.
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT
•See if you have access to the Internet by opening you r Web browser and accessing any site.
•If there are other computers or resources on you r wireless network, then check to see if you can access them
from your computer.
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS
NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly.
The SSID of the printer must match the SSID of the comput er, if the computer is already connected to the w ireless
network.
For Windows users
1Obtain the SSID of the network that the comput er is connected to.
aType the IP address of your access point into the address field of your Web browser.
If you do not know the IP address of the access point:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type cmd.
3Press Enter or click OK.
Troubleshooting
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