Cannot run the fax software

The printer must be connected to a telephone, DSL, VoIP , or cable service before you can configure the fa x settings

in the fax software.

MAKE SURE THE FAX SOFTWARE IS INSTALLED

The Fax Solutions Software is optional for Windows user s and is installed with the printe r software only if you select

it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the Fax

tab on the Printer H ome takes you to o ur Web site wher e you can downloa d the software.

MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE

You need to connect the printer to your telephone line through a standard wall jack (RJ-11), a DSL filter, a VoIP

adapter, or a cable modem before you c an open the fax software and con figure the fax settings.

MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTERMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODEFax error messages on the printer con trol panel
Error message: What it indicates: Possible solutions:
Remote Fax Error The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
•Resend the fax. There may have
been a problem with the quality of
the connection.
•Decrease the transmission speed
of your fax modem.
•Register your user information.
Some countries or regions require
the fax number and fax name for
you to send a fax, and some fax
machines block anonymous faxes.
Make sure to enter your fax number
and fax name correctly. This is the
information that identifies you as
the sender in all the faxes that you
send.
Fax Mode Unsupported The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
•Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers t he
scan resolution of the document.
•Lower the fax quality.
•Reformat the document on letter-
or A4-size paper.
Unsupported Length The receiving fax machine does not
support the length of the document
that you are sending.
Reformat the document on letter- or
A4-size paper.
Troubleshooting
149