Cannot receive faxes
If the “Fax troubleshooting checklist” does not solv e the problem, then try one or more of t he following:
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
If the printer is sharing the line with other devices, then make sure that the followi ng are set:
•Auto Answer is on.
•The printer picks up on a greater number of rings than the other devices.
•The printer picks up on the correct d istinctive ring, if you subscrib e to a distinctive ring serv ice.
MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an
analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
MAKE SURE TO FREE UP PRINTER MEMORY
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or
runs out of paper while receiving the f ax, then the printer saves th e fax so you can print it lat er. However, if the
printer memory is full, then the printer may not be able to receive more incoming faxes. An error message appears
on the touch screen when the printer memory is full. R esolve the error to free up space in the printer memory.
MAKE SURE THAT FAX FORWARDING IS DISABLED
1From the home screen, navigate to:
> Fax Setup > Ringing and Answering > Fax Forward
2Touch Off, and then touch Accept.
INCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto An swer Off), then you need to enter the correct code when
a fax comes in so that the printe r can receive it.
1From the home screen, navigate to:
> Fax Setup > Ringing and Answering > Manual Answer Code
2Copy the manual answer code that ap pears on the touch screen.
Note: The default code is *9*, but for increased security, you can change it to a number that only you know.
Troubleshooting
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