Fax troubleshooting checklist
If you encounter problems sending and receiving faxes, then check the connection first:
1Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP
device, or cable modem where you connected the printer. Make sure you plug the telephone into the same port.
If you do not hear a dial tone, then contact your line provider.
2While the printer is connected to the telephone line, check for a dial tone by pl ugging an analog telephone into
the port of the printer.
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each item.
If you hear a dial tone but still have problems sending and receivi ng faxes, then see the other topics in this section.

Connection checklist

•Make sure that the printer and other devices on the line (if a pplicable) are set up and config ured correctly
according to your setu p scenario.
•Make sure that the cables are connected to the correct ports .
•Make sure that the cables are securely plugged in.
Check the cable connections for the following h ardware, if applicable:
Power supply Answering machine Cable modem Splitter
Telephone VoIP adapter DSL filter RJ-11 adapter
•If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer.
•If the printer is co nnected to a V oIP adapter or ca ble modem, then make sure that the printer is pl ugged into the
first phone port.
•If you are using a splitter, then make sure that you are using a phone splitter. Do not u se a line splitter.
Cannot send faxes
If the “Fax troubleshooting checklist” does not solv e the problem, then try one or more of t he following:
MAKE SURE TO ENTER YOUR USER INFORMATION IN THE PRINTER
If you did not enter your user information during initial setup, then enter your fax name and fax number. This is
the information that identifies you as the sender in all the faxes that you s end. Some countries or regions requi re
the fax number and fax name for you to send a fax, and some fax machines block anonymous faxes.
DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM
The modem of the printer can transmit data at 33,600 bps. This is the maximum speed at which the printer can
send and receive faxes. It is not necessary, however, to set the modem to its fastest transmission capability. The
speed of the modem of the receiving fax machine must match or be greater than the speed at w hich you are
sending your fax. Otherwise, your fax will not be received.
1From the home screen, navigate to:
> Fax Setup > Dialing and Sending > Max Send Speed
2Select a sending speed, and then touch Accept.
Troubleshooting
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