cClick Ping.
4If the access point responds, then you will see sev eral lines that display the number of bytes received from the
access point. This means that you r computer is connected to th e access point.
If the access point does not respond, then nothing is displayed. You can use Network Diagnostics to help resolve
the problem.
MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER
For Windows users
1Obtain the printer I P address.
aFrom the printer, p rint a network setup page.
For more information, see the User's Guide.
bIn the TCP/IP section, look for Address.
2Click , or click Start and then click Run.
3In the Start Search or Run box, type cmd.
4Press Enter, or click OK.
5Type ping followed by a space and the IP address of the printer. For example:
ping 192.168.1.100
6Press Enter.
7If the printer responds, then you will see several lines that display th e number of bytes received from the printe r.
This ensures that your computer is communicating with your printer.
If the printer does not respond, then “Request timed out .” appears.
•Your computer might not be connected to the network.
•You may need to change the settings of your printer. Run the Wireless Setup Utility again.
For Macintosh users
1Obtain the printer I P address.
aFrom the printer, p rint a network setup page.
For more information, see the User's Guide.
bIn the TCP/IP section, look for Address.
2From the Finder, nav igate to:
Utilities > Network Utility > Ping tab
3Type the IP address of the printer in the network address field. F or example:
10.168.1.101
4Click Ping.
5If the printer responds, then you will see several lines that display th e number of bytes received from the printe r.
This means that your computer is communicating with your printer.
Troubleshooting
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