HP LTO 4 SAS manual Exception handling, Typical escalation procedure, Retrieve fault information

7 Exception handling

These pages cover methods of dealing with certain error conditions and exceptional circumstances. They include the following:

•A suggested Escalation Procedure to follow when exceptions occur

•How to make the most of the TapeAlert facility, see “Supporting TapeAlert” on page 78

•How to respond to the ‘Clean’ LED (lit on the front panel when there are an excessive number of retries or error corrections)

•The need for a pass-through mode, which can return information or commands specific to a vendor’s product

•How drives recover from read and write errors

•How to use the drive’s ability to read through media errors, so that as much data can be retrieved from a badly damaged tape as possible

Typical escalation procedure

For exception handling, there needs to be a well defined escalation path, through which the calling application, user, operator or System Supervisor may take increasingly drastic action to clear any product-related faults.

An escalation procedure is important to allow local recovery where possible, and to avoid the unnecessary replacement of peripheral devices.

A typical escalation procedure is as follows:

1.Retrieve fault information.

You can run HP’s Library and Tape Tools (L&TT) and obtain a ticket, or you can retrieve specific fault information from the following sources:

•INQUIRY data, such as firmware revisions

•REQUEST SENSE data, such as Additional Sense Codes and Drive Error Codes

•MODE SENSE data, such as data on the current configuration

•LOG SENSE data, stored in the drive’s logs

2.Inform the user.

The system gives the user helpful advice by attempting to decode the returned information, and also allows the user access to the raw data.

3.Allow the user to try recovery.

For any fault, the system allows the user to use simple recovery commands such as REWIND or

LOAD/UNLOAD.

4.Allow the user to reset devices.

If these actions fail, including repeated attempts to retry the operation, the user should be able to reset devices on the SCSI bus selectively, through the use of a LOGICAL UNIT RESET Task Management function. This function is specific only to the device to which it is addressed and will not disturb other devices on the SCSI bus.

HP LTO Ultrium 4 drives technical reference manual, volume 2: software integration 77 HP restricted