HP 5GB, 8GB manual Customer Support Services

Page 47

Customer Support Services

47

 

 

Netherlands (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06 022 2420 Norway (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800 11319 Spain (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .900 993123 Sweden (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .020 795743 Switzerland (free line)

- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 1526 - German . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 1527 United Kingdom (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 960271 Other locations in Europe (toll line) . . . . . . . . . . . . . . . . . . +31 (0)20 681 5792

Asia/Pacific

Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (03) 9272 2627 China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(8610) -65055280 Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(3) 3335-8622 Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02) 769-0543 New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (09) 356 6642 Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(65) 291-7951 Taiwan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (02)7195589

E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Colorado_Support@hp.com

FTP Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ftp.hp.com

Login: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . anonymous

Password: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Your email address)

Directory: . . . . . . . . . . . . . . . . . . . . . . ./pub/information_storage/hp-colorado

Telephone USA and Canada (M-F, 6 a.m.- 6 p.m. Mountain time)

Literature and dealer referral . . . . . . . . . . . . . . . . . . . . . . . . . . . . 970-635-1500 Canada (for French-speaking customers)

pour assistance en français . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-387-3867 During warranty period

- Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 970-635-1500

After warranty period (charges begin only when you connect to a Support Technician, prices are subject to change without notice)

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-810-0130 (Per incident fee of $25 US dollars charged to

Visa, MasterCard or American Express)

U.S. only Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 900-555-1800 ($2.50 per minute/maximum of $25. You must be 18 years

of age or have parental permission to call 900 numbers.) Europe (M-F, 8:30-18:00 Central European Time)

Use these Technical Support numbers during and after your warranty period. No charge for

Technical Support during warranty period. Per incident charge after warranty period.

Austria (German) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .06 60 63 86

Belgium

- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 626 88 06

- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 626 88 07

Denmark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 29 40 99

Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 03 47 288

France . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 04 50 43 98 53

Germany . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0180 52 58 143

Ireland (English) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01 662 55 25

Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 2 641 0350

Image 47
Contents Installation Guide Viewing the Online User’s Guide Getting StartedCheck each item to ensure you have everything you need Checking Your Tape-Drive PackageInstalling Your External Tape Drive Connecting HardwareTurn OFF your computer Connecting the HardwarePlug the tape-drive power cord into the drive Installation GuideAttach this end to Tape drive If You Have Problems Using the Tape Drive on Other Computers Installation Guide Interchangeability of Tapes Installing SoftwareChecking Your Parallel Ports Installing Colorado Backup for DOS Installing Colorado Backup for Your Operating SystemInstalling the Software Highlight Parallel Port and select OK Installing the Software Main screen appears Command push buttonsInstalling Colorado Backup for Windows Click here to install the software This is the configuration you are performing Double-click on this icon to start Colorado Backup Installing the Software Drive installed in your computer Colorado Backup main window appearsInstalling Colorado Backup for Windows Click here to view the CD’s contents Installation Guide Installation Guide Configuring the Drive for Windows NT Following menu appears If You Have Problems Installation Guide Printer Status Monitor Software RW Read/Write, R Read only Using Tapes and Caring for Your DriveChoosing Tapes for Your Tape Drive Colored strip Inserting a TapeCaring for Your Tape Drive Removing a TapeYour computer must meet or exceed these requirements Technical InformationMinimum System Requirements Hardware RequirementsInstalling Colorado Backup for Windows requires Colorado Backup for DOS RequirementsColorado Backup for Windows Requirements Windows NT Colorado Backup for Windows 95 RequirementsLAN Installation Installing Colorado Backup for Windows 95 requiresWhat Affects Performance Backup Speed Drive SpecificationsUser’s manual statement for Vcci class B product Korean RRL Statement Declaration of Conformity HP Software License Terms Software License Agreement for External DrivesDuration of Limited Warranty Hewlett-Packard Limited Warranty StatementReturning Your Drive Bulletin board site 8,N,1,F, 1200-28.8K baud Customer Support ServicesSupport for Your Tape Drive and Colorado Backup Software QuickFax Faxback ServiceCustomer Support Services FAX