Customer Support Services, QuickFax Faxback Service

Chapter 6: Customer Support Services

Support for Your Tape Drive and Colorado Backup Software

If you need help with your tape drive, your local reseller has the latest information regarding HP products and services and can provide support under HP's comprehensive menu of reseller services. If your reseller is not able to help, or you are having software problems, you can obtain support from HP directly either through free 24-hours/day interactive electronic services or by telephone (free during warranty).

America Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Keyword: hpstor

CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Go HPSYS

World Wide Web . . . . . . . . . . . . . . . . . . . . . . .http://www.hp.com/go/colorado_support

Bulletin board site (8,N,1,F, 1200-28.8K baud)

Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .+31 (0)495 546909

Asia/Pacific

Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (03) 9890 0276

Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hitel: (02) 762-0228

Access: Go HPK

Chollian: (02) 220-2001

New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (09) 356 6642

Taiwan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (02)9233233

First Name: HP

Last Name: BBS

QuickFax Faxback Service

Simply dial the fax number from a touch-tone phone or Group 3 fax machine and follow the voice prompts to select the index of available support and product information documents.

USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-368-9673 or 970-635-1510 Europe

Austria (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0660 8128 Belgium (free line)

- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 11906 - French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0800 17043 Denmark (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800 10453 Finland (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9800 13134 France (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .05 905900 Germany (free line). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0130 810 061 Italy (free line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1678 59020