HP Server Blade BL495c G6 Diagnostic tools, Troubleshooting resources, HP Insight Diagnostics

Page 47

Diagnostic tools

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem- specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language:

•English (http://www.hp.com/support/ProLiant_TSG_en)

•French (http://www.hp.com/support/ProLiant_TSG_fr)

•Italian (http://www.hp.com/support/ProLiant_TSG_it)

•Spanish (http://www.hp.com/support/ProLiant_TSG_sp)

•German (http://www.hp.com/support/ProLiant_TSG_gr)

•Dutch (http://www.hp.com/support/ProLiant_TSG_nl)

•Japanese (http://www.hp.com/support/ProLiant_TSG_jp)

The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server blade management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 47) provides survey functionality that gathers critical hardware and software information on ProLiant server blades.

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Contents Part Number July 2009 Second Edition Intended audience Contents Component identification Environmental specifications Server blade specificationsRéparation par le client CSR Parts only warranty serviceCustomer self repair Riparazione da parte del cliente Service de garantie pièces seulesServizio di garanzia per i soli componenti Reparaciones del propio cliente Servicio de garantía exclusivo de componentes Reparo feito pelo cliente Garantieservice Parts OnlyServiço de garantia apenas para peças Customer self repair Customer self repair Customer self repair Customer self repair Description Spare part Customer self Number Repair on Illustrated parts catalogServer blade components HP NC325m PCI Express Quad Port Gigabit Server Adapter 450604-001 Mandatory Class Page Illustrated parts catalog Preventing electrostatic discharge Removal and replacement proceduresSafety considerations Required toolsServer blade preparation Symbols on equipmentRemove the server blade Power down the server bladeHard drive Access panelDimm baffle DIMMs Mezzanine card Front bezel Release button Server blade release leverHeatsink Removal and replacement procedures Processor Removal and replacement procedures Removal and replacement procedures Removal and replacement procedures Battery tray System board Removal and replacement procedures Removal and replacement procedures Removal and replacement procedures Removal and replacement procedures System battery To replace the component, reverse the removal procedure Cabling Hard drive cabling Using the HP c-Class Blade SUV CableAccessing a server blade with local media devices Accessing a server blade with local KVMUSB hub HP Insight Diagnostics survey functionality Diagnostic toolsTroubleshooting resources HP Insight DiagnosticsIntegrated Management Log Array Diagnostic Utility HP Systems Insight ManagerHP Insight Server Migration software for ProLiant HP ROM-Based Setup UtilityHP Insight Remote Support software Internal USB functionality DiagnosticsUSB support and functionality USB supportFront panel components Component identificationDescription Status Front panel LEDsSystem board components Mezzanine connector definitionsConnector Card support Position Function Default System maintenance switchSystem maintenance switch procedures HP c-Class Blade SUV Cable Connector DescriptionSpecification Value SpecificationsEnvironmental specifications Server blade specificationsAcronyms and abbreviations Index System battery System board System components 16, 21
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