HP 9000 manual Hp instant support, Order Supplies, How hp instant support works

Page 64

hp instant support

Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects diagnostic information from your product and matches it with the HP information database. At hp instant support, you can find intelligent solutions that help you resolve problems quickly and easily.

How hp instant support works

Information is gathered from your product and securely transmitted to Hewlett-Packard Company when you click hp instant support. The hp instant support Web site reads the product data to analyze the product’s current status. The Web site creates a customized Web page that appears in the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site also directs you to additional services that are available for your product.

Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information (for example, the serial number, error conditions, and product status) that will be forwarded. Hewlett-Packard treats this information as confidential.

Information you can get from hp instant support

The hp instant support Web site provides these tools for troubleshooting and for maintenance:

●Firmware and software updates.

●Troubleshooting for recent events that are listed on the Event Log. For example, the product might show a jam as the most recent event listed in the event Log. The hp instant support Web site detects the event and provides troubleshooting information for the jam.

●Support packs.

●Product documentation, such as user guides and getting started guides.

Order Supplies

The Order Supplies link connects you to a Web page that facilitates your online ordering of supplies from a reseller of your choice. The supplies that you need are preselected. You can change quantities or select additional items. Your items are added to the shopping cart, ready for checkout, ensuring that the correct supplies are ordered through your selected reseller.

58 Using the Other Links as a resource

ENWW

Page 63 Page 65
Image 64
Page 63 Page 65
Contents Use Page HP Embedded Web Server User Guide Enww Contents Managing network operation from the Networking screens What is an embedded Web server? OverviewAdditional features with a permanent storage device FeaturesHP Web Jetadmin and the HP Embedded Web Server System requirements Login and logoffOpening the HP Embedded Web Server To log off as an administrator Settings tab Navigating through the HP Embedded Web ServerInformation tab Digital SendingHp instant SupportOrder Supplies Product SupportViewing product status from the Information screens Device Status Server onEnww Configuration Web Server on Supplies Status Event Log Usage Device Information Control Panel Print Printing a file from the Print screen Configuring the product from the Settings screens Diagnostics menu Configure DeviceInformation menu Using the menus on the Configure Device screen Mail ServerConfiguring outgoing e-mail Configuring incoming e-mailAlerts Using the Alerts screen with a product To configure alertsEnww Enww To test the configuration of a destination list Sending e-mail commands to the product To delete destinations and destination listsAutoSend To turn on the AutoSend feature StatementEWS Settings , Digital Sending , Networking tabs. After SecurityEdit Other Links My Service Provider My Service ContractAdding a link Removing a linkDevice Information Language Date & Time Embedded Web Server onWake Time Enww Setting the digital sending options General Sending tabSend to E-mail Information, see Advanced E-mail Settings on Advanced E-mail Settings Send to Fax Via the Digital Sending service Directly from the device’s internal modemAdvanced Fax Settings Top Addressing Digital Sending tabActive Directory Defaults AnonymousSimple Bind Method listAdvanced Addressing Settings Information or capability that the area providesAddress Book Activity Log Preferences Text Graphics MixedEnww Managing network operation from the Networking screens OverviewNetworking tab Using the Other Links as a resource Hp instant support Order SuppliesHow hp instant support works Information you can get from hp instant supportMy Service Provider and My Service Contract Product SupportEnww Index Enww Enww Enww
Related manuals
Manual 44 pages 5.72 Kb Manual 34 pages 58.39 Kb
Top Page Image Contents