chapter 8
•Turn your HP PSC off and then on again, then restart your computer.
•If the previous steps do not solve the problem, remove and reinstall the software. For more information, see remove and reinstall your hp psc software on page 48.
If you set up your hp psc and connected it to your computer before installing the software and the New Hardware Message appears
If you are a Windows 98/2000/ME/XP user, you may see one of the following dialog boxes:
To avoid errors, install the HP PSC software before you connect the HP PSC to your computer. If one of the above messages appeared and you clicked Next or OK, do the following:
1Press Esc on your keyboard to exit.
2Turn off your HP PSC.
3Disconnect the HP PSC from your computer (detach the USB cable).
4Follow the software installation steps outlined in the Setup Poster that came with your HP PSC.
If the previous version installed message appears
If you receive a message that you have a previously installed version, you will see a message asking if you want to install a second version or remove the existing version.
If your computer is unable to communicate with your HP PSC
If communication cannot be established between your computer and HP PSC (for example, the HP PSC status icon has the yellow error triangle), try the same tasks outlined under If you installed the hp psc software as requested on the setup poster and Microsoft’s New Hardware Found message did not appear on page 45.
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