HP C6380, C6340 manual Network troubleshooting, Wired network setup troubleshooting

Page 152

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Network troubleshooting

This section addresses problems you might encounter while setting up a network. This section contains the following topics:

•Wired network setup troubleshooting

•Wireless setup troubleshooting

Wired network setup troubleshooting

This section addresses problems you might encounter setting up a wired network. This section contains the following topics:

•The computer is unable to discover the product

•The Printer not Found screen appears during installation

The computer is unable to discover the product

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check the cable connection

•Solution 2: Check the LAN card set up

•Solution 3: Check the active network connection

Troubleshooting

Network troubleshooting

149

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Contents Windows Help HP Photosmart C6300 All-in-One series Page Contents Use the photo features Print from your computerUse the scan features Use the copy featuresUse the reprint features Maintain the HP All-in-OneTroubleshooting HP warranty and support Technical informationIndex HP Photosmart C6300 All-in- One series Help OneHP Photosmart seriesC6300 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel features Control panel overviewLabel Icon Name and Description Display sleep state Menu overviewDisplay icons Setup Menu Copy MenuPhoto Menu Scan MenuHelp Menu Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Photosmart Software Overview Find more information Start Here guideFind more information Finish setting up the HP All-in- One Set your preferencesSet your language and country/region To set your language and country/regionTo turn faster browsing on or off Enable faster browsing of photosTo set the default paper tray Set the energy save mode Set the paper tray for printing from a Bluetooth deviceRestore the factory defaults To turn energy saving mode on or offPlay a slideshow on the display To restore the factory defaultsTo turn the demo mode on or off To turn the tips slideshow on or off Connect to a computerUSB connection To connect the product with the USB cable To enable printer sharing on a Windows computerNetwork connection Set up the HP All-in-One on a wired Ethernet network What you need for a wired networkRelated topics Connect the HP All-in-One to the networkTo connect the product to the network What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 network To connect the product with the Wireless Setup WizardIf you do not see your network name in the list To connect the product with SecureEasySetup Set up the HP All-in-One using an ad hoc wireless connectionClick the Wireless Networks tab What you need for an ad hoc networkCreate a network profile for other operating systems To connect to a wireless ad hoc network Install the software for a network connection Connect to additional computers on a network To install the Windows HP Photosmart SoftwareTo change a USB connection to a wired Ethernet connection Change basic network settings from the control panel This runs the Wireless Setup WizardManage your network settings Use the Wireless Setup Wizard To run the Wireless Setup WizardThis runs the Wireless Setup Wizard Related topics View and print network settingsRestore network defaults To restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and offPrint the wireless network test To print the wireless test reportWireless Network Test prints Related topics Set link speedIP Address Subnet Mask Default Gateway Automatic Full Half Change IP settingsTo change IP settings Use the Embedded Web Server Access the Embedded Web ServerTo access the Embedded Web Server Network configuration page definitions Use the Embedded Web Server to modify network settingsTo access the Embedded Web Server setup wizard General network settings Wired 802.3 network settings Wireless 802.11 network settings Finish setup Authentication type Encryption Network glossary EWSConnect to a Bluetooth device HEXWhat you need for a Bluetooth connection To find out the device address of the productTo install and print using the Microsoft stack Manage your Bluetooth settings To install and print using the Widcomm stackView and print Bluetooth settings To view and print Bluetooth settingsChange the device name To change the device name of the productSet the security level Set Bluetooth security for the HP All-in-OneTo set the product to require passkey authentication Set the HP All-in-One to be invisible to Bluetooth devices Reset Bluetooth settings on the HP All-in-OneTo reset the Bluetooth settings To set the product to be Not visibleFinish setup How do I? How do To load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo PaperRecommended papers for printing only Papers to avoid To load full-size paper Load paperLoad full-size paper or small-size photo paper Load originals and load paper Load originals and load paper Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo trayLoad originals and load paper Load envelopes To load envelopesLoad other types of paper Avoid paper jams Clear paper jams on Load originals and load paper To print from a software application Print from your computerPrint from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Change the default print settings To change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imageTo print on both sides To print in Maximum dpi modePrint on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languagesPrint multiple pages on a single sheet To print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderReverse an image for iron-on transfers Print on transparencies Print a group of addresses on labels or envelopesTo reverse an image for iron-on transfers To print on transparenciesExpand Document Options, and then expand Printer Features Print a posterTo print a group of addresses on labels or envelopes To print a posterStop a print job Print a WebStop a print job Print Use the photo features Insert a memory cardPrint photos To insert a memory cardTo print photos Press Print PhotosCreate special projects from your photos Save photos to your computerTo create special projects At the Print Preview screen, press Print PhotosEdit photos using the control panel Remove red-eyeTo save photos To remove red-eye from photosRotate a photo Zoom and pan to crop a photoTo rotate a photo To crop a photoTo turn off automatic photo enhancement Automatically enhance your photosPrint a frame around your photo Adjust the brightness of your photos To adjust the brightnessApply special color effects to your photos To print a frame around your photoTo change the color effects No Effect Black & White Sepia AntiquePhotos Scan an original to a computer Use the scan featuresScan an image Scan an original to a memory card To scan to a computerEdit a scanned image Edit a scanned documentTo save a scan to the memory card or storage device Press Start ScanStop scanning To stop scanningTo make a copy from the control panel Use the copy featuresMake a copy Change the copy settings for the current job Preview your copy jobPress Start Copy Black or Start Copy Color to begin copying To preview your copy from the control panelSet the copy paper type Set the number of copiesSet the copy paper size Control panel setting To set the paper type for copiesChange default copy settings Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel Change copy speed or qualityResize an original to fit onto letter or A4 paper To set default copy settings from the control panelPerform special copy jobs To crop your copy from the control panel Crop an originalTo resize a document from the control panel To correct copy quality issues Shift the left marginImprove the quality of a copy To shift the margin for your copy from the control panelStop copying To stop copyingCopy Use the reprint features Make reprints of your photosEdit a photo before reprinting Fix a faded originalTo fix a faded original photo when making a reprint Edit a photo before reprinting 119 Apply special color effects to your photos Information on ink cartridges and the printhead Maintain the HP All-in-OneWork with ink cartridges Check the estimated ink levels Replace the ink cartridges To check the ink levels from the control panelTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabTo replace the ink cartridges Work with ink cartridges 125 Advanced printhead maintenance Remove ink from your skin and clothingTo clean the printhead from the HP Photosmart Software Clean the printheadTo clean the printhead from the control panel Print a printer status report Align the printerTo align the printhead from the control panel To align the printer from the HP Photosmart SoftwareTo print a print quality report Print and evaluate a print quality reportTo print a printer status report To evaluate the print quality report Sample text area expected resultSample demonstration picture blurry 10 Adjacent color blocks blurry, fuzzy, or mixed colors Clean the HP All-in-One Clean the glassTo clean the lid backing Clean the lid backingTo clean the glass Clean the exterior Turn off the HP All-in-OneOne Shop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme fileSolution Product will not turn onSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceAfter setting up the product, it does not print Solution 5 Load paper in the input tray Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Display shows the wrong language Wrong measurements are showing in menus on the displayMinimum System Checks screen appears Red X appears on the USB connect promptReceived a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Uninstall and reinstall the software To install the softwareTo uninstall and reinstall the software Registration screen does not appearComputer is unable to discover the product Network troubleshootingWired network setup troubleshooting Solution 3 Check the active network connection Solution 1 Check the cable connectionSolution 2 Check the LAN card set up To establish an active network connection Printer not Found screen appears during installationSolution 1 Turn on the product To make sure your network connection is active Solution 2 Check the active network connectionSolution 3 Check if the cables are connected Solution 1 Turn on the Broadcast Ssid option Wireless setup troubleshootingSolution 5 Disable the Virtual Private Network VPN Solution 4 Unplug the Ethernet cable Solution 1 Turn on the networked devices Weak signalCannot connect to network during setup Invalid passphrase during wireless setup Solution 3 Enter your network name Ssid carefullyInvalid WEP key during wireless setup Network troubleshooting 157 To clear a paper jam from the rear door Paper jamsClear paper jams Print quality troubleshooting Information on paperSolution 1 Make sure you are using genuine HP ink cartridges Wrong, inaccurate, or bleeding colorsSolution 4 Check the ink levels Solution 2 Check the paper loaded in the input traySolution 3 Check the paper type Solution 7 Clean the printhead Solution 5 Check the print settingsSolution 6 Align the printer Solution 8 Contact HP support Ink is not filling the text or graphics completelySolution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 1 Check the paper type Solution 5 Clean the printheadSolution 6 Contact HP support Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 4 Clean the printhead Solution 1 Make sure the paper is loaded correctlySolution 3 Align the printer Printouts are faded or have dull colors Solution 5 Check the ink levelsSolution 1 Check the print settings Solution 2 Check the paper type Solution 3 Clean the printheadSolution 5 Contact HP support Printouts seem blurry or fuzzySolution 2 Use a higher quality image Solution 3 Print the image in a smaller sizeSolution 4 Align the printer Printouts have vertical streaksPrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Ensure that the rear door is securely installed Solution 1 Print on a page of plain paper Solution 2 Wait while the ink driesSolution 1 Reset the product Ink streaks on the back of the paperTo clean the rollers Solution 2 Make sure the paper is loaded correctlySolution 4 Clean the rollers Text edges are jagged Solution 5 Service the productSolution 1 Use TrueType or OpenType fonts Product prints slowly Solution 2 Align the printerSolution 1 Use a lower print quality setting Envelopes print incorrectly Print troubleshootingSolution 3 Contact HP support Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printing produces unexpected resultsProduct is not responding Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam To check the printer driver statusSolution 8 Make sure the print carriage can move freely Carriage stall onNothing happens when I try to print Solution 10 Reset the productSolution 2 Print a previously saved version of the document Product prints meaningless charactersPrint troubleshooting 183 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order onSolution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 1 Check the margin settings Solution 2 Check the layout of the documentText or graphics are cut off at the edge To preview the print layoutBlank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Photo light next to the memory card slots is blinking Memory card troubleshootingMy memory card no longer works in my digital camera Product does not read the memory card Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card Solution 4 Reformat the memory card in your digital camera Solution 1 Insert the memory card properlySolution 3 Remove the additional memory card Solution 1 Install the product software To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 1 Set the camera to PictBridge mode Scan troubleshooting Solution 2 Save the photos in a supported file formatSolution 3 Select photos on the camera for printing Scan haltsSolution 1 Turn on your computer Solution 3 Install the HP Photosmart SoftwareSolution 4 Start the HP Photosmart Software Scan failsScan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutSolution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidText is incorrect or missing Text format is incorrectScan feature does not work Solution 3 Select the correct OCR languageSolution 1 Turn on the computer Solution 2 Check the cablesSolution 2 Place the original correctly on the glass Copy troubleshootingNothing happens when I try to copy Solution 5 Clear the paper jam Parts of the original do not appear or are cut offSolution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expectedSolution 1 Use Fit to Page to enlarge the photo Image is cropped when I make a borderless copySolution 3 Wipe the glass and the back of the document lid Solution 1 Scan, resize, and print the image Solution 2 Use photo paper to make borderless copiesBorderless copy has white space around the edges Printout is blankErrors Product messagesCarriage blocked Carriage jamProduct stall error Solution 2 Contact HP supportCarriage stall Firmware revision mismatchMemory is full Mechanism errorSolution 1 Clear the paper jam Solution 3 Remove excess paper from the photo tray Photo tray problemSolution 1 Load more paper in the photo tray Solution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a timeScan errors Photo tray cannot engageOn page 139 for more troubleshooting information Solution 1 Verify if the software is installed correctlySolution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerTo check the status of the product Solution 3 Verify if the Digital Imaging Monitor is runningCause The Digital Imaging Monitor was not running Solution 5 Check the power supply To check the power supplyTo check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controllerTo check the USB chipset and controller To print a printer status report More information about using a USB hub Solution 12 Uninstall and then reinstall the softwareTroubleshooting Click the check box next to Do not show this message again Solution 1 Print a printer status report Unable to printSolution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverSolution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manuallySolution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from NotepadProduct might not be correctly installed Solution 2 Check the power cord and USB cableTo check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productTo uninstall and reinstall the product Double-clickAdd/Remove ProgramsProduct was not found Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsSelect Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart SoftwareSolution 1 Install the HP Photosmart Software To install the HP Photosmart SoftwareUnreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not foundSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages Supported file types for the productMemory card error Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardSolution 2 Empty the Recycle Bin on your desktop Card access errorDisconnected Out of disk spaceUse only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully insertedPaper messages Cannot load paper from input trayInk is drying Load paperSolution 1 Replace the rear door Out of paperSolution 5 Clean the rollers Paper jam or misfeed Paper mismatch Wrong paper widthCommunication test failed Power and connection messagesProduct not found Two-way communication lost Solution 2 Connect the product to the computerImproper shutdown Ink cartridge and printhead messages Solution 1 Load plain white paper Alignment failedCalibration error Carriage stall Solution 2 Remove objects blocking the path To clear the print carriageIf the print carriage is stuck on the left side If the print carriage is stuck in the middleTo clear a paper jam from the rear door Try to print from your computer Incompatible ink cartridges General printer errorCartridges in wrong slot Incompatible printhead Ink alertTo make sure the ink cartridges are properly installed Ink cartridge problemSolution 1 Install the ink cartridges correctly Troubleshooting Solution 2 Clean the electrical contacts To clean the electrical contacts Solution 3 Close the print carriage latch Ink system failure Solution 4 Replace the ink cartridgeInk service capacity warning Solution 1 Install all five ink cartridges Check ink cartridgesTroubleshooting Solution 3 Contact HP support To reinstall the printhead Install printhead and then cartridgesSolution 1 Install the printhead and then cartridges Troubleshooting Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridgeSolution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damagedTroubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Printhead problem Solution 1 Reinstall the printheadTroubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Problem with printer preparation Sensor issueSolution 1 Clean the sensor To clean the sensor in the productSolution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges To remove the ink cartridgesSolution 3 Contact HP support Solution 1 Insert all ink cartridges Troubleshooting Solution 3 Clean the ink cartridge contacts To clean the electrical contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failureSolution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges Solution 3 Contact HP support Troubleshooting HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodHP Quick Exchange Service Japan Secure the ink system Remove the control panel faceplatePack the HP All-in-One Specifications Technical informationEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling programBattery disposal in the Netherlands Battery disposal in TaiwanEU battery directive European Union Battery DirectiveΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory NoticeTechnicalinformation Technical information Symbols/Numerics Index324 325 326 327 328

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